Customer Service Representative - Hawthorne, United States - American AC Heat & Plumbing

American AC Heat & Plumbing Hawthorne, United States

1 week ago

Description

American Air Conditioning and Heating is looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Job Description

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Skills

Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree

Working Conditions:

Regularly required to use hands to finger, handle or feel, reach with hands and arms and talk or hear.
Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus.
Frequent standing, squatting, lifting and moving objects 10-75 pounds.

COMPENSATION: Salary range from $18 to $22 per hour commensurate with experience, plus benefits and a long term career path

Because of our growth we are currently looking for new team members who are looking for a career and not just a job. We welcome new team members into our company's positive work environment by offering an attractive benefits package that includes:

•Great pay

•Fun work environment

•Advancement opportunity

•Well-respected company in the community

•Health Insurance

•Dental Insurance

•Vision Insurance

•Company paid functions (i.e.: company picnics, banquets, breakfasts, employee award presentations and L.A. Dodger games, etc.)

•Much more

Because we pride ourselves in our customer service and our professional team of associates, we conduct drug testing and upon conditional offer of employment a background check will be performed on all our team members. So, if you have an outgoing personality and love working with people, you are now ready for an interview.

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