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    Sales Support Specialist - Cleveland, United States - MCPc

    MCPc
    MCPc Cleveland, United States

    2 weeks ago

    Default job background
    Full time
    Description
    Company Description

    MCPC is a global endpoint management company focused on improving performance, security and sustainability for our clients. MCPC has a purpose, a strategy, and a set of values that animate everything we do. We provide a wide range of services to our clients including Managed Security, Technology Logistics, IT Talent Solutions and IT Asset Management and Disposition. MCPC has consistently been recognized as one of the top companies in the area to work for and we are proud to have employee retention rates that far exceed the national average. MCPC has a strong commitment to Diversity and Inclusion as well as our Early Talent Program that offers opportunities for people of every education level. MCPC also has a strong commitment to giving back to the community through a variety of means including The Foundry, , which was created by our Founder/Chairman Michael Trebilcock.

    Core Values

    Principle

    Understanding our client's needs by applying the appropriate people, process, and technology to achieve the desired outcomes

    Quality

    Tailoring our services to each client's individual circumstances by maintaining rigorous quality control that is accountable and predictable

    Respect

    We welcome the unique contributions of each member of the team by striving to communicate, listen and collaborate in everything we do.

    Advancement

    MCPC offers employees ample opportunities to enhance their skills and grow as people. In 2022, 67 Associates received promotions which is 20% of our workforce

    Innovation

    MCPC Pioneers new approaches to technology management by measuring and quantifying the value of our services.

    Community commitment

    We engage with organizations that address educational, cultural, and social needs. We achieve this by enhancing career development, recreational and educational opportunities for the communities we serve.

    Benefits & Appreciation
    • 401k matching and ROTH option
    • Company sponsored events (picnics, cookouts, and volunteering opportunities)
    • Competitive Medical, Dental and Vision package
    • Company paid Holidays and Paid Time Off
    • Career paths and advancement
    Job Description

    The Sales Support Representative is responsible for interacting and collaborating with MCPC Account Managers and Sales Support staff, vendor partners, and MCPC's client base with the primary objective of managing pre-sales opportunity management functions in alignment with client and MCPC expectations. The Sales Support Representative will possess understanding of various MCPC and manufacturer and distribution pricing workflow protocols. Sales Support Representatives collaborate closely with Account Managers & Sales Support teams for support of various CRM updates, quote/proposal stage maintenance, and opportunity management. The Sales Support Representative will work with Account Managers and customers to provide service and support, maximizing our Client Service offerings. Sales Support Representatives are responsible for deal registrations, opportunity and quote development, and open opportunity management supporting the pre-sales process. They are also responsible for receiving, confirming, entering, and tracking customer orders to support the customer experience. This includes sales order entry, sourcing product, managing open order reports, communicating order status to customers and resolution of invoice variances. The Sales Support Representative maintains quality control of various opportunity functions and promotes optimized cash flow to the business while providing a best-in-class customer experience.

    Key Tasks and Responsibilities:
    • Processes customer quote requests accurately and timely by reviewing unique customer requirements and working with manufacturer and distribution partners to secure the best possible pricing
    • Effectively manage customer requests through the MCPc quoting process to ensure timely customer response
    • Manage open opportunities and use of various client-specific vendor portals
    • Assist with required maintenance of customer records and management of quoting functions and win/loss stages related to client proposals & MCPC sales opportunities
    • Communicate daily with customers, vendors, and employees in a polite, professional manner through direct inbound, outbound, and team-based call manager queues both verbally and in writing
    • Managing opportunities on department service board
    • Provide critical communication points to internal and external stakeholders
    • Escalate issues promptly to Client Service Leadership with required documentation to help ensure timely resolution
    • Processes customer orders accurately and timely by reviewing customer purchase orders for accuracy, freight terms, transportation methods, pricing, technical specifications, part numbers, and any other unique customer requirements
    • Effectively manage customer order processes by reviewing, processing and monitoring order fulfilment functions
    • Manage system integration functions (EDI, Ecommerce, Quote Exports) and use of various client-specific vendor portals
    • Work with other departments as needed to provide general post order management support and issue resolution to internal and external clients
    • Maintains effective control of open opportunity backlogs through open opportunity pipeline report management
    • Maintains a level of product, vendor, pricing programs and customer knowledge in order to exceed customer expectations
    • Identify new opportunities within existing client base through various effective communications with clients
    • Other duties as directed by Client Services leadership team
    Qualifications
    • High level of business professionalism
    • Superior written and verbal communication skills
    • Problem-solving ability
    • Excellent time management, organizational, prioritization and multi-tasking skills
    • Ability to effectively collaborate with others and foster long-standing business relationships
    • Strong work ethic
    • Proficiency with basic office technology and business information systems required
    • Proficiency in MS Office suite, including MS Excel preferred
    • CRM experience preferred
    • ERP systems (JDEdwards) experience valuable, but not required
    Experience and Educational Requirement necessary to the job:
    • Open to entry-level sales individuals
    • Minimum of 2 years relevant customer Service experience or formal business education preferred
    • Customer service and/or Sales experience preferred
    • IT Industry experience a plus.
    Physical Requirements:

    The physical requirements of this job include frequent sitting with occasional walking around, carrying light objects, grasping and reaching for things, rare stooping/crouching, clarity of vision, speaking and listening ability. The mental requirements of this job include general intelligence, motor coordination skills, coordination of hands, eyes and feet, verbal and numerical intelligence. The workplace environmental conditions are that of a temperature controlled and clean office setting. Occasional driving to other office or customer locations.

    Regular attendance and punctuality are an essential job function of this position. In addition, the duties of this job need to be performed inside of our offices (unless authorized due to extraordinary circumstances by your manager and Human Resources) for the purpose of interaction and collaboration with colleagues and/or clients as necessary, the ability to adequately supervise the associate, and/or the availability of necessary equipment utilized for regular job functions. MCPC allows four pre-approved work at home days annually."

    Additional Information

    This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.

    Additional Information

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
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