- Provide courteous and efficient technical support to all employees across the organization.
- Utilize the ServiceDesk (ManageEngine) ticketing system to manage and prioritize incoming support requests.
- Troubleshoot and resolve Tier 1 technical issues including password resets, email configuration (O365), and basic cloud platform support (Azure or equivalent).
- Collaborate with other IT team members to escalate and resolve complex issues in a timely manner.
- Document support activities, resolutions, and processes for future reference.
- Assist in the onboarding process for new employees, ensuring they have the necessary technical resources and support.
- Customer Service Skills: Demonstrated ability to effectively communicate with individuals from diverse backgrounds and provide exceptional customer service in a professional manner.
- Help Desk Ticketing System Management: Proficiency in using ServiceDesk (ManageEngine) or similar ticketing systems to track, prioritize, and resolve support requests.
- Tier 1 Technical Support: Experience in providing Tier 1 technical support, including password resets, email configuration (O365), and familiarity with cloud platforms such as Azure or equivalent.
- Familiarity with basic networking concepts.
- Experience with Active Directory management.
- Certification(s) in relevant technologies (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals).
- High school diploma or equivalent; Bachelor's degree in Computer Science or related field preferred.
- Previous experience in a help desk or technical support role is advantageous but not required.
- Strong willingness to learn and grow within the organization.
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Help Desk Technician
1 week ago
Howard University Washington, United States Full timeThe Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff "for fit" makes significant contributions to Howard University's overall mission. · BASIC FUNCTION: · We are seeki ...
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BOOST LLC Washington, United StatesJob Description · Job DescriptionServices Desk Technician · BOOST LLC is a dynamic management consulting firm that offers an array of government-compliant back-office solutions to support our teaming partners within the GovCon space. Our consultants are experts in the areas of A ...
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True RX Washington, United StatesJoin Our Team as a Service Desk Technician · Are you ready to be the frontline hero of IT support? Do you enjoy diving into tech challenges and making systems run seamlessly? If so, we want YOU as our next Service Desk Technician · Work in office: 100%; Work from home: 0% · Wh ...
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Obsidian Solutions Group LLC Washington, United StatesJob Description · Job DescriptionDescription:Must be a U.S Citizen · Security Clearance: Active TS/SCI · This position is contingent on Contract Award · Obsidian Solutions Group (OSG) is seeking a Classified Communications Service Technician to support the FEMA Response Directora ...
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NextGen Global Resources Washington, United StatesJob Description · Job DescriptionJob Duties: · Programming of mobile and portable radios, and infrastructure (training will be provided). · Organize and pack radio kits for shipment. · Data entry into MS Excel spreadsheets and MS Word forms to include barcode scanning. · Equipmen ...
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LTS San Francisco, United States PermanentLTS is seeking a Service Desk Technician to support the NS3 Directorate at the Department of Commerce. The goal of this work is to provide Tier 1 & 2 Service Desk support to NS3 customers. You will be part of a team that supports a Windows environment, including desktop builds, f ...
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Chenega Corporation Washington, United States Full timeSummary · Mid-level Help Desk Support Technician · Washington, DC · Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so ...
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Hillwood Estate, Museum & Gardens Washington, United StatesAre you ready to utilize your IT skills in a dynamic and creative environment? Are you seeking to become part of an engaging mission and a supportive work community? Join the expanding IT team at Hillwood Estate, Museum & Gardens. We are excited to announce the opportunity for a ...
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BOOST LLC Washington, United States**Services Desk Technician** · BOOST LLC is a dynamic management consulting firm that offers an array of government-compliant back-office solutions to support our teaming partners within the GovCon space. Our consultants are experts in the areas of Accounting, Contracts, Human Re ...
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MetroStar Washington, United StatesAs **Help Desk Technician**, you'll support our Customer Service Center in providing 24x7x365 IT support to our mission-critical government customer. You will be the front line of defense for all IT related issues and support. · We know that you can't have great technology servic ...
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Natural Resources Defense Council, Inc. Washington, United StatesOverview: · NRDC is a non-profit environmental advocacy organization. We use law, science, and the support of 3.1 million members and online activists to protect the planet's wildlife and wild places and to ensure the rights of all people to clean air, clean water, and healthy co ...
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Help Desk Technician - Washington, United States - Addison Group
Description
Job Description
Job DescriptionPosition: Help Desk Technician
Location: District of Columbia - Fully Onsite 5 Days a Week
Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a Help Desk Technician to join their team. Please contact us today to discuss this opportunity
Job Responsibilities:
Required Skills:
Preferred Skills:
Qualifications:
Why Choose Addison Group?
A leading provider of professional staffing and search services, Addison Group distinguishes itself through exceptional delivery, specialized knowledge and strong relationships. Addison enables ideal connections between talented professionals and dynamic businesses. National practice areas include Administrative & HR; Engineering; Finance & Accounting Contract; Finance & Accounting Executive Search; Financial Services; Healthcare and Information Technology. Addison is an Inavero's 2012 Best of Staffing winner for both Client and Candidate service.
Why choose Addison Information Technology?
Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics
Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
Permanent Employment: Many of Addison's Information Technology job openings lead to potential permanent employment
Connections: You connect directly with hiring managers from renowned organizations
Options: You are presented multiple employment options near your home
Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.