- Provide support for implementation, troubleshooting and maintenance of IT systems
- Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
- Manage the daily activities of configuration and operation of IT systems
- Provide assistance to users in accessing and using IT systems
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems (U) Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Provide support for the escalation and communication of status to agency management and internal customers
- Optimize system operations and resource utilization, and perform system capacity analysis and planning
- Provide in-depth experience in trouble-shooting IT systems
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
- Provide support for the dispatch system and hardware problems and remains involved in the resolution process
- Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
- Support the design of systems, mission architecture and associated hardware
- Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
- Analyze and resolve complex problems associated with server hardware, applications and software integration
- Must be a U.S. Citizen
- TS/SCI with Full Scope Polygraph required
- Fifteen (15) years' experience as an SA in programs and contracts of similar scope, type, and complexity is required
- Bachelors degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelors degree
- DoD 8570 compliance with Information Assurance Technical (IAT), Level III or higher is required.
- CISSP Certification is required
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System Administrator Level 3 with Security Clearance - Annapolis Junction, United States - IntelliGenesis LLC
Description
Job Description Maximize your potential with IntelliGenesis IntelliGenesis LLC has supported Department of Defense and Intelligence Community customers since 2007 by providing next generation capabilities for: Offensive & Defensive Cyber Services, National Security Cyber Training, Data Science & Decision-Making Analytics, Intelligence Analysis, and Intelligence Solutions Engineering.
IntelliGenesis offers an extremely competitive and generous benefits package that provides employees with both professional and personal satisfaction and growth while keeping focus on supporting the mission.
Additionally, our employees enjoy a company culture that emphasizes the importance of family and work/life balance.Our benefits include:
Medical, Dental and Vision Insurance, 25 days of PTO with the option to purchase up to an additional 5 days, 12 paid holidays, up to 10% 401k match, Annual Individual Technology Budget, Unlimited Education/Training Reimbursements, and much more We are currently seeking a System Administrator 3 who provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
Manages IT system infrastructure and any processes related to these systems.Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process.Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
Responsibilities:
Required Skills:
