- Own top-line metrics (e.g., revenue, sales, net revenue retention, book of business) through customer engagement while managing costs/expense within the subsegment
- Define and execute on the sub-segment strategy and growth plan (tied into segment strategy) while meeting or exceeding the annual business plan
- Visible in the industry and especially with Corporates Legal Department/General Counsel customers
- Inform acquisition strategy for the segment and actively manage pipeline targets
- Partner closely with leaders in product marketing (inbound and outbound) to drive activities for the sub-segment including, market/customer insights, value proposition, customer segmentation, channel strategy, launch, etc.
- Lead and drive customer focused and obsessed teams with market leading NPS and customer retention and growth
- Drive high performing, engaged workforce and world-class sales talent
- Key member of the segment leadership team, and actively seeks opportunities to drive growth and customer success across the segment and Thomson Reuters
- Meet or exceed sales, revenue, book of business and expense annual plan
- Meet or exceed Corporates Legal operational metrics
- Define Corporates Legal strategy and growth plans (aligned to segment) including organic and inorganic growth opportunities
- Meet or exceed customer focused and experience metrics - NPS, retention, upsell, cross sell
- Ensure team is operating in an agile manner focused around the customer
- Work closely with product and marketing teams to synthesize customer needs into high-impact product and services for customers (aligned to segment prioritization)
- Drive sales talent strategy including having world class talent, high engagement, high performing teams, strategic workforce plan tied to Corporates Legal strategy
- Understand the external trends, opportunities, and market insights
- Ability to balance day to day objectives and results and long-term thinking; ability to prioritize Corporates Legal goals
- Results oriented
- Ability to influence and work cross functionally to achieve Corporates Legal deliverables
- Inclusive leadership style with ability to attract, retain, develop talent
- Collaborative, relationship oriented across multiple levels and functions
- Problem solver and skilled at conflict resolution
- Customer obsessed and focused
- Strong, inclusive communicator
- Agile; ability to deal with high levels of ambiguity; embraces change
- Decisive especially when not all data is readily available
- Inspiring trust and meaning for the team; purpose driven
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General Manager, Sales - Eagan, United States - Thomson Reuters
Description
General Manager, Sales (Corporate Customers/Legal)
The General Manager, Sales (Corporate Customers/Legal) is the steward of the business, owns top-line metrics (e.g., revenue, sales, net revenue retention, book of business) plus the annual expense plan across their sub-segment within the larger Corporates customer segment. The GM also manages top customer relationships across his or her respective subsegment as well.
Preferred location is to be at a TR hub site: NY, Dallas, MSP, Toronto or Ann Arbor
About the Role--In this opportunity as General Manager, Sales (Corporate Customers/Legal) , you will:
About You--You're a fit for the role of General Manager, Sales (Corporate Customers/Legal) if you:
Key Behaviors:
What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: work form anywhere (in country); caregiver paid time off, bereavement leave; company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking
#LI-LA
Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The location(s) for this role include one or more of the following states: CA, CO, CT, IL, NV, TX, WA and/or remote. The base compensation range for the role in any of those locations is $264,000 - $396,000. The location(s) for this role include one or more of the following states: KS, MI, MN, NY, VA.The base compensation range for the role in any of those locations is $264,000 - $396,000. The base compensation range in other locations may vary. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
