Customer Service Representative - Avondale, United States - City of Avondale, AZ

City of Avondale, AZ Avondale, United States

3 weeks ago

Description

Salary: $ $31.18 Hourly

Location : Avondale, AZ

Job Type: Full Time

Job Number:

Department: Public Works

Opening Date: 04/30/2024

Closing Date: 5/14/2024 11:59 PM Arizona

Max Number of Applicants: 200

Job Description

The City of Avondale has an opportunity for a Customer Service Representative with thePublic Works Department. This is a FLSA non-exempt, full-time position with benefits.

We will accept the first 200 applications or applications up to the closing date, whichever comes first.

Responsibilities include working directly with internal and external customers, both in person, by telephone, by email, or through other electronic platforms to perform a variety of customer service, clerical, and routine accounting duties to support Public Works service delivery. Staffs the front desk, greets customers, vendors, contractors, and manages deliveries. Answers incoming calls to the main Public Works phone line and email boxes. Provides quality customer service through clear and concise verbal and written communication, with the ability to comprehend customer requests and remain calm and professional under pressure.

This position requires the ability to explain and interpret City policies, procedures, and City services to customers, respond to customer inquiries, and resolve customer problems and concerns in a positive and friendly manner. Must use a variety of software and information systems to research and respond to customer requests, look up account information, and create service orders. Performs a wide variety of clerical, accounting, and supportive functions in the department including but not limited to gathering and distributing mail, ordering supplies, managing conference rooms, filing, organizing, and working with spreadsheets, and creating documents. Conducts other supportive duties as assigned to manage customers, programs, services, and vendors.
Essential Functions

Provides customer service at the front desk, maintains high customer service standards, answers telephone, interacts with staff, vendors, and customers face to face, by email, and on digital platforms; provides service and program information; responds to inquiries, and resolves issues in a calm, friendly and professional manner; and receives and distributes deliveries.

Uses a specialized and diverse array of software packages, databases, and mapping tools to research, record, and respond to customer, supervisor, and management service needs, inquiries, and requests for information. Generates necessary work orders for field crews. Refers items appropriately to other departments and escalates items as needed to supervisors and managers.

Performs a variety of clerical duties by filing, entering information into databases, generating and submitting reports, managing conference rooms, gathering, sorting and distributing mail, ordering supplies, and providing other program and service delivery support to administrative staff, field crews, supervisors, and managers. May perform basic cash handling functions, including managing petty cash, creating deposits, and verifying and processing invoices to staff for payment.

Ability to develop in-depth knowledge to understand, interpret, and accurately communicate City and Public Works programs, policies, services, schedules, and other details, particularly those related to water, sewer, solid waste, and streets service delivery, as well as handle and refer callers regarding other City Departments and services.
Minimum Qualifications

High School diploma or GED equivalency is required.

Two (2) years of customer service experience.

A combination of education and experience which provides the knowledge, skills, and abilities to perform the work, may qualify.

Bilingual in English and Spanish is preferred.

Valid Arizona Driver's License or the ability to obtain one upon hire.
Supplemental Information

Work requires the ability to read and interpret City codes, ordinances, policies and procedures, computer program information, directions, and other written communications.

Work requires the ability to perform general math calculations such as addition, subtraction, multiplication, division, fractions, and percentages.

Work requires the ability to write in a clear, precise, grammatically correct manner; and the ability to write customer correspondence and reports.

Must be able to work with the public in accordance with citywide and departmental policies and procedures.

The incumbent in this position must have the ability to communicate positively and professionally in person, over the phone, and in writing to provide exceptional customer service in a high-demand environment. Ability to project a positive image and the ability to handle angry and frustrated customers effectively.

Employee must maintain regular attendance. Ability to work in a constant state of alertness and safe manner.

The City of Avondale offers a competitive total compensation package.

For detailed information on the City of Avondale's benefits visit

01

Select from the options below your highest level of completed education.

Not completed High School
High school or GED
Associates or Vocational Degree
Bachelors Degree
Masters Degree or higher

02

How many years of experience do you have in customer service?

No experience
0 - 11 months
1 year
2 years
3 years
4 years
5 years
6 years
7 years
8 years
9 or more years

03

Do you have a valid Arizona Driver's License or the ability to obtain one at time of hire?

04

Are you bilingual in Spanish/English?

Required Question

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