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    Client Services Coordinator - Los Angeles, United States - Chrysalis Center Inc

    Chrysalis Center Inc
    Chrysalis Center Inc Los Angeles, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Job Summary:

    The Client Services Coordinator (CSC) is responsible for providing high quality services to the justice impacted, homeless and low-income individuals who come through our doors every day. This role is key in coordinating services; ensuring adherence to organizational procedures; and fostering a safe, welcoming and professional work environment. This position requires a positive attitude, excellent customer service skills, highly developed interpersonal skills and the ability to multitask in a high-volume, fast-paced environment.

    Duties and responsibilities to include, but not limited to:

    Provide High Quality Services to Individuals Visiting Chrysalis

    • Establish welcoming presence and maintain positive, motivating demeanor and tone.
    • Facilitate client's access to Chrysalis programs and resources.
    • Greet guests and assist them as needed.
    • Promote and explain Chrysalis services accurately to visitors and callers.
    • Carry out aspects of client orientation: distribute and explain the Client Services Form, assist with scheduling enrollments.
    • Assist clients in accessing resources from partner agencies.
    • Coach clients on professional behavior when necessary.
    • Provide 1:1 services to clients.

    Facilitate Front Lobby Operations

    • Administer client use of supportive resources such as the computer lab, phones, copier, mail, etc.
    • Be aware of classes and other activities taking place and direct clients to activities as needed.
    • Manage and respond to all incoming telephone calls.
    • Inform guests of rules/procedures/policies.
    • Assist in de-escalating situations as needed.
    • Assist with closing and opening procedures.
    • Work collaboratively with other Chrysalis staff members to maintain a calm, orderly environment.

    Provide Administrative and Staff Support

    • Input client data and case notes into Salesforce (data system) promptly and accurately.
    • Maintain supply of employment curricula and client service forms for use and distribution.
    • Maintain up-to-date supplies for classes (handouts, teaching notes, and class sign-in sheets, etc.).
    • Provide administrative support to Employment Specialists as needed.
    • Assist the Director of Reentry Initiatives, Program Managers, Senior Employment Specialist, and staff as needed.
    • Participate in outreach activities, such as resource and job fairs, as needed.
    • Participate in case conference and staff meetings to help accurately assess and meet client needs.
    • Participate in organizational meetings, trainings and other functions.

    General Duties

    • Adhere to all Chrysalis policies and procedures.
    • Support the Chrysalis Mission and adhere to the Chrysalis Code of Ethics.
    • Other duties as assigned.

    Job Skills & Qualifications:

    • Passion for Chrysalis's mission. Sensitivity and understanding of various cultures and lifestyles.
    • Previous customer service experience in fast-paced environment desired.
    • Bilingual (English/Spanish) a plus.
    • Exceptional customer service skills.
    • Excellent interpersonal and intercultural skills.
    • Excellent communication and organizational skills.
    • Ability to maintain appropriate boundaries with staff and clients.
    • Computer literacy, data processing, and word processing skills (MS Office).
    • Ability to motivate others and to solve problems.
    • Ability to communicate agency needs and policies to clients in a supportive and patient manner.
    • Ability to maintain a professional environment.
    • Ability to work in a fast-paced setting and work well under pressure.
    • Demonstrated ability to use good judgment, diplomacy and tact.
    • Ability to handle sensitive information and maintain confidentiality.
    • Team player, with a clear understanding of team dynamics, who is willing to help other employees when needed.
    • Experience and/or desire and commitment to work with homeless, low-income, recovering populations.
    • Willingness to work flexible schedule depending on needs.
    • Willingness to travel to meetings and other offices as necessary. Mileage reimbursed.

    FAIR CHANCE HIRING STATEMENT

    Chrysalis is an equal opportunity employer and strongly encourages applications from all qualified individuals who share lived experience with the communities we serve. In particular, Chrysalis welcomes applicants who are formerly incarcerated and/or justice-involved; people who have experienced housing insecurity and/or economic inequity; Black, Indigenous, and people of color; persons with disabilities; ethnic and religious minorities; and members of the LGBTQ+ community.

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