- This position is eligible for veterans' preference under Florida law. For additional information regarding veteran's preference, please review the Florida Department of Veterans' Affairs website by copying and pasting this link into another browser window: If you claim veterans' preference, you may be asked for supplemental documentation, such as a DD-214. Do you meet one or more of these criteria, and claim Veterans' Preference?
- Yes
- No
Documents Needed to Apply - Resume
- Cover Letter/Letter of Interest
- List of Professional References Optional Documents
- DD-214
-
Continuing Education Client
3 weeks ago
University of North Florida Jacksonville, United StatesThe primary responsibilities of this position include customer service and client relations for the Division of Continuing Education (DCE) as well as program support for DCE courses. During declared campus emergencies, this position may be required t Customer Specialist, Educatio ...
-
Continuing Education Client
3 weeks ago
University of North Florida Jacksonville, United StatesContinuing Education Client & Customer Specialist · Please see Special Instructions for more details. · Applicants must complete an online application, as well as upload supplemental documents, atin order to be considered for this position. Applicants who do not apply online an ...
-
Rn Clinical Manager
2 weeks ago
Glades INC Jacksonville, United States**Glades Talent** is representing a standout **Home Health agency ** in **Jacksonville **looking for a talented **RN Clinical Manager.** · **DUTIES** · - The Clinical Manager (CM), in accordance with policies and standards established by the Governing Body, and under the direct s ...
-
Full Time Client Services Representative
2 weeks ago
Professional Debt Mediation, Inc. Jacksonville, United States Full time**Full Time Client Services Representative** · Do you enjoy talking with people, problem solving and a fast paced environment? Then our Client Service Representative position may be the perfect career choice for you. · This position is the voice of the Company to our business Cli ...
-
Move Team Leads and Helpers at College Hunks
3 weeks ago
College Hunks Hauling Junk & Moving Jacksonville, United StatesAs a Mover for College Hunks Hauling Junk and College Hunks Moving, you are the first point of contact for clients on the job. Here at College HUNKS in Jax, we offer quick promotions and focus on employee satisfaction. This enables our team to give their very best for our clients ...
-
Outside Account Executive
3 weeks ago
Clear Channel Outdoor Jacksonville, United StatesClear Channel Outdoor · Job Summary: · Meets and exceeds sales goals selling our outstanding inventory to qualified advertisers by developing new business through direct to customer outreach and high-level agency contacts. Develops long-term advertising relationships by presentin ...
-
Bilingual Call Center Banker
2 weeks ago
Bank of America Jacksonville, United StatesAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. · One of the keys t ...
-
Pap Specialist
2 weeks ago
Adapt Health LLC Jacksonville, United States: · At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the qualit ...
-
Psh Peer Specialist
2 weeks ago
Sulzbacher Jacksonville, United StatesJob Title: Permanent Supportive Housing Peer Specialist · Department: Housing · Reports To: Grant Compliance & Accounting Proj. Manager · FLSA Status: Exempt · Hours: Full-Time · **SUMMARY**: · The primary role of the Permanent Supportive Housing (PSH) Peer Specialist (PS) is to ...
-
Registered Behavior Technician
1 week ago
Optimum ABA Therapy Jacksonville, United StatesOptimum ABA Therapy is seeking compassionate and dedicated ABA Therapists to join our team. As a family-run company with a focus on love and kindness, we are committed to improving the lives of individuals in our community who have been diagnosed with autism, Down syndrome, ADD, ...
-
Sales Representative
3 weeks ago
KC Petroleum, Inc. Jacksonville, United States**Responsibilities**: · - Present and sell company products and services to new and existing customers · - Prospect and contact potential customers · - Achieve sales objectives and customer satisfaction · - Resolve customer inquiries · - Consistently call on existing and new cust ...
-
Department Manager-civil/site
3 weeks ago
Colliers Engineering & Design Jacksonville, United StatesOverview: · Colliers Engineering & Design is looking for a Department Manager who will be responsible for the professional, technical, management, marketing, administrative and financial aspects of the Civil/Site Department. Manages the Department in order to provide cost effecti ...
-
Benefits Specialist Ii
3 weeks ago
Northeast Florida Area Agency Jacksonville, United States**SUMMARY** · This position will work remotely most of the time. The professional staff is 100% Medicaid related and shall perform some or all of the following ADRC intake, screening and triage activities that inform eligible or potentially eligible individuals, their families, a ...
-
Construction Project Manager
3 weeks ago
Stone Alliance Group Jacksonville, United StatesOur client, a family-owned, local commercial construction company in the Jacksonville FL area creates buildings and spaces that enrich life · Are you a construction professional with a passion for managing complexprojects? Look no further Our client is seeking an experienced **Co ...
-
Security Officer
3 weeks ago
Alivia Care Jacksonville, United StatesJacksonville, FL 32257 · Under the general direction of the Security Team Manager, the Security Officer is responsible for providing a safe and secure campus environment for the patients, visitors, vendors, and staff members. · Primary Responsibilities: · - Utilize constant "Obse ...
-
Rent Estate Agent
2 weeks ago
Renters Warehouse Jacksonville, United States**Summary** · Renters Warehouse is looking for licensed real estate agents who want to specialize in the investor market and generate repeat clients (investors who buy multiple houses over time) and recurring revenue (commissions for leasing properties after acquisition, in perpe ...
-
Assistant Project Manager
2 weeks ago
Miller Electric Company Jacksonville, United States**Assistant Project Manager** · Are you looking to begin a rewarding career in project management? · The Assistant Project Manager Reports directly to the Project Manager or Senior Project Manager. This is a client-facing role that requires the ability to build relationships both ...
-
Help Desk Specialist
2 weeks ago
CoventBridge Group Jacksonville, United StatesOverview: · **Help Desk Specialist** · **TTP HFPP** · **Company Overview**: · CoventBridge Group is the leading worldwide full-service investigation solutions company providing: Surveillance, SIU and Compliance, Claims Investigation, Counter-Fraud Programs, Desktop Investigations ...
-
Audio-visual Equipment Installation Integration
3 weeks ago
KR WOLFE INC. Jacksonville, United States**Job Summary** · **The Audio-Visual Integration Technician is responsible for (1) pulling and terminating cables; (2) understanding cable flow and installation; (3) install equipment and wall rack equipment reading wire diagrams: and (4) programing proprietary equipment for the ...
-
Medical Assistant
1 week ago
Actalent Jacksonville, United States Full timeMedical Assistant · Job Description: · We are looking for a dedicated Medical Assistant who can efficiently manage patient check-in, obtain and record patient information including vitals such as blood pressure, and assist physicians as required. The role is based in a fast-paced ...
Continuing Education Client - Jacksonville, United States - University of North Florida
Description
Continuing Education Client & Customer SpecialistPlease see Special Instructions for more details.
Applicants must complete an online application, as well as upload supplemental documents, at in order to be considered for this position. Applicants who do not apply online and/or upload all the required documents will not be considered for this position. Once you submit both your completed application and uploaded documents you will receive a confirmation number. Keep the confirmation number for your records. If you have any questions about this position, please contact Lauren Tallier at , or
Posting Details
Position Information
Job Title Continuing Education Client & Customer Specialist Position Number Requisition Number B08727 Position Type Support Staff Non Exempt Class Code 5123 Time-limited through N/A Type of Appointment Full-Time Faculty Position Sub-Type N/A Length of Appointment N/A Internal Recruitment? No Working Hours 8:00am - 5:00pm, M-F Department Cont Ed Non-Credit Organization CONTINUING EDUCATION Division Academic Affairs - DIV College N/A Approved Hiring Salary Range $33,926.40 to Negotiable Pay Basis Annually Equal Opportunity
In 2020, the University of North Florida (UNF) received the prestigious INSIGHT Into Diversity magazine Higher Education Excellence in Diversity (HEED) Award, the only application-based national award for U.S. colleges and universities that exhibit an outstanding commitment to diversity and inclusion across their campuses. In addition, UNF ranked highest among the HEED institutions and was recognized as a 2020 Diversity Champion.
The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida is an Equal Opportunity Employer and does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, gender identity/expression, sexual orientation, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.
Carnegie
UNF is a Carnegie Community Engaged Institution. This designation celebrates the University's collaboration with community partners from the local to the global level. It reflects UNF's mission to contribute to the public good and prepare educated, engaged citizens.
Faculty Initiatives
The University of North Florida promotes the quality and effectiveness of education and strives to maintain the highest standards of academic excellence in all phases of instruction, research/scholarship/creative activity, and service.
General Description / Primary Purpose
The primary responsibilities of this position include customer service and client relations for the Division of Continuing Education (DCE) as well as program support for DCE courses.
During declared campus emergencies, this position may be required to perform specific job related duties at a designated off campus location or place of residence.
Essential Duties
Job Function
As a member of the Division of Continuing Education's (DCE) Customer Care Team, the primary function of this position is to provide outstanding service to internal and external DCE customers as well as corporate clients. In addition, this position provides significant support to the division, which includes administrative support to the Dean of DCE and DCE leadership team.
Job functions include, but are not limited to, the following:
-Greet/provide assistance to customers, visitors, and corporate clients by phone/email/in-person
-Provide customers/clients with program/course information and monitor/resolve customer/client account issues
-Process enrollments and cancellations in DCE courses, utilizing Continuing Education's registration system to register customers/clients and UNF's payment system to process payments/refunds
-Assist with financial record keeping, including invoice management, collections, check deposits, and third party payment processing
-Promote and cross-sell DCE courses through outbound/inbound calls and emails
-Troubleshoot A/V equipment setup in classrooms
-Provide program support by preparing course materials and managing course documentation
-Oversee room setup for in person courses, including maintaining course schedules, ensuring furniture is set up correctly and materials/equipment are ready for use, checking between courses for clean up and room reset (utilizing student assistant help when available)
-Collect, monitor, and track course evaluations and required enrollment forms
-Provide timely and efficient telephone support to DCE program directors and Dean
-Maintain the appearance of the classrooms and DCE office common areas; process work orders when needed for repairs or cleaning
-Oversee DCE facilities upgrade projects, to include follow up with UNF Procurement and/or contractors, gather quotes and information on pricing/options, update Assistant Director of Finance on progress/concerns
-Order supplies for the division, utilizing appropriate UNF Procurement procedures
-Review and edit digital and hard copy communications/materials sent to customers and clients; complete mailings for hard copy materials
-Assist with implementation and management of OnBase document imaging software
-Assist with supervision of DCE's student assistants under the direction of the Assistant Director of Finance: selection of students, training, scheduling, and task management
-Provide administrative support to the Dean of DCE, which includes scheduling meetings, taking accurate minutes, developing external and internal communications, maintaining records, coordinating the Dean's Council, and contract tracking.
-Special projects as needed from the Dean of DCE and DCE leadership
Knowledge, skills and abilities include:
-Talent for developing and nurturing relationships with clients and co-workers in person and on the telephone
-Ability to think with entrepreneurial mindset in an environment that changes rapidly
-Strong organizational habits
-Ability to effectively manage time in rapidly changing environment
-Employment of professional business written and verbal communication skills
-Ability to plan, organize and coordinate work assignments
-Proficiency in Microsoft Office Suite
-Technical skills, which include the ability to learn new software programs and follow instructions for A/V setup
-Professional appearance and manner
-Ability to thrive in a team environment and work independently
-Ability to perform basic mathematical calculations
-High energy, outgoing and positive personality
-Ability to understand and apply rules, policies and procedures
-Program support may require moderate lifting (35 lbs), pushing/pulling for room setup and frequent walking from the Division office to classrooms
-Uses standard Business English
-Ability to be punctual
Percentage Of Time 100
Posting Detail Information
Marginal Functions
Internal duties such as P-Card paperwork and travel processing.
Required Qualifications
A Bachelor's degree from an in a directly related area of specialization; or a high school diploma and four years of experience directly related to the job functions. Directly related college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
Faculty Position Required Qualifications
n/a
Departmental Requirements
Advanced Proficiency in Microsoft Office suite - Word, Excel, Outlook, and PowerPoint. Ability to work in Access. Ability to learn and become proficient in additional software, to include: DCE's CampusCE software, CashNet, UNF Foundation Raiser's/Financial Edge, UNF EMS software, OnBase, Google Documents, OneDrive, Dropbox. Ability to troubleshoot office or classroom technology (computers, AV equipment).
Statement(s) of Understanding Definition
This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.
The holder of this position is designated as a "Responsible Employee" pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University's Title IX Administrator or any divisional Title IX Coordinator.
Required Licensure or Certification
N/A
Machines/Equipment used regularly
Computers/AV equipment
Anticipated Start Date 03/18/2024 Job Posting Date 02/16/2024 Application Review Date 02/22/2024 Application Deadline Open Until Filled Yes Point of Contact Information Lauren Tallier; Hiring Official Lauren Tallier Location if not Jacksonville N/A Special Instructions
Applicants must complete an online application, as well as upload supplemental documents, at in order to be considered for this position. Applicants who do not apply online and/or upload all the required documents will not be considered for this position. Once you submit both your completed application and uploaded documents you will receive a confirmation number. Keep the confirmation number for your records. If you have any questions about this position, please contact Lauren Tallier at , or
Quicklink
Supplemental Questions
Required fields are indicated with an asterisk (*).
Required Documents