- Provides the highest level of customer service, demonstrating "treating customers like owners."
- Provides prompt, courteous and efficient service to branch customers at the teller and drive-up windows, branch lobby and by telephone.
- Demonstrates ability to handle routine service issues independently.
- Refers customers to the appropriate bank personnel for more advanced problem resolution.
- Performs other branch duties as required in order to exceed customer and bank expectations.
- Meets or exceed established objectives and standards for CSR performance.
- Utilizes Customer Feedback process to support Service Standards
- Processes customer deposit, withdrawal and loan payment transactions.
- Refers customers to other bank personnel as appropriate.
- Cashes checks.
- Issues money orders, cashier's checks, gift cards and travelers checks.
- Issues or redeems savings bonds.
- Conducts transactions accurately and in compliance with established bank policies and procedures.
- Utilize all system access and tools as expected
- Answers inquiries related to customer account balances and account activity.
- Accepts and processes customer file maintenance requests
- Provides customers access to safe deposit boxes when applicable.
- Maintains acceptable cash balancing record.
- Maintains work area and surrounding areas in good order.
- Contributes to the overall sales growth of the bank.
- Cross-sell additional products and services to customer by matching them to customer needs at every opportunity.
- Open new consumer and business accounts
- Deepen customer relationships by providing the best deposit solutions for our customers.
- Referring retail and business loan opportunities to the appropriate staff
- May assume Branch supervisor responsibilities as needed
- Performs additional duties as assigned.
- Demonstrated ability to work as part of a team.
- Be punctual for scheduled work and use time appropriately.
- Perform duties in a conscientious, cooperative manner.
- Perform required amount of work in a timely fashion with a minimum of errors.
- Be neat and maintain a professional appearance.
- Comply with all bank policies and procedures, including BSA and Information Security policies.
- Maintain confidentiality and protect the Bank by keeping information concerning Bank operations and customer information confidential.
- Able to consistently treat others with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
- Must have proven communication and interpersonal skills.
- Must be able to spend extended periods of time operating a computer keyboard and working at a computer monitor.
- Must be able to sit or stand for extended periods of time while waiting on customers.
- Must be able to lift cash boxes and currency/cash bags of approximately 20 pounds.
- Strong verbal and written communication skills.
- 1 year of experience in sales or retail experience desirable
- Experience in selling and cross-selling products and services.
- High school graduate.
-
Patient Service Representative
1 day ago
MaineHealth Scarborough, United StatesSummary · $3,000 Sign on Bonus *Current Maine Health Employees not eligible- must be separated from MH for at least 6 months* · Position Summary · Surgical Care Casco Bay is a busy multi-specialty surgical practice. The Patient Service Representative (PSR) is the first point ...
-
Customer Service Representative
2 weeks ago
Michelle Raber - State Farm Agent Scarborough, United StatesJob Description · Job DescriptionPosition Overview · Are you a dynamic individual who thrives in customer-centric environments? Join our team with a State Farm independent contractor agent and immerse yourself in a supportive, fast-paced work culture where every day presents new ...
-
Patient Service Representative
1 week ago
MaineHealth Scarborough, United StatesThe patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general office duties as assigned. The PSR will also collect, verify, enter, and moni Representative, Patient, Neur ...
-
Patient Service Representative
1 week ago
MaineHealth Scarborough, United StatesThe patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general office duties as assigned. The PSR will also collect, verify, enter, and moni Valve, Representative, Patien ...
-
Patient Service Representative
3 weeks ago
MaineHealth Scarborough, United StatesPatient Service Representative - Surgical Care Casco Bay · *Current Maine Health Employees not · eligible- must · be separated from MH for at least 6 months* · Position Summary · Surgical Care Casco Bay is a busy multi-specialty surgical practice. The Patient Service Represen ...
-
Customer Service Representative
2 weeks ago
Maine Community Bank Scarborough, United StatesJob Type · Full-time · Description · Position Title: Customer Service Representative · Department: Retail Branch · Reports To: Branch Manager/Assistant Branch Manager · FLSA Status: Non-exempt · Date Revised/Approved January 2020 · POSITION SUMMARY: · The Customer Service Rep ...
-
Patient Service Representative
3 weeks ago
Maine Medical Partners Scarborough, United States**Schedule**: Monday and Tuesday 8-5. Additional 4 hour shift flexible.**Position Summary** · - The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general office duti ...
-
Patient Service Representative
1 week ago
Maine Medical Partners Scarborough, United States**Position Summary** · - The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general office duties as assigned. The PSR will also collect, verify, enter, and monitor p ...
-
Patient Service Representative
3 weeks ago
Maine Medical Partners Scarborough, United States**$**3,000** **Sign on Bonus** · **Current Maine Health Employees not **eligible · - must** be separated from MH for at least 6 months** · **Position Summary** · Surgical Care Casco Bay is a busy multi-specialty surgical practice. The Patient Service Representative (PSR) is the f ...
-
Customer Service Representative
2 weeks ago
Nothing Bundt Cakes - Scarborough Scarborough, United StatesWe are looking for a few people to join our outstanding team. If you enjoy interacting with people and crafting we are looking for you. · CSRs are responsible for helping make celebrations extra special by helping our guests decide what flavor cake, size and decorations best suit ...
-
Patient Service Representative
14 hours ago
Maine Medical Center South Portland, United StatesSummary *** Remote option after onsite training is completed *** · Position Summary · The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general Access call center du ...
-
Patient Services Representative
3 weeks ago
InterMed, P.A. South Portland, United StatesJob Description · Job DescriptionThe Patient Services Representative serves as the primary point of contact for patients calling with administrative and scheduling matters. The person in this role is expected to have exceptional customer service abilities, strong scheduling judgm ...
-
Patient Service Representative
2 days ago
Maine Medical Center South Portland, United StatesSummary *** Schedule: Saturday - Sunday 8:00am-4:30pm *** · Position Summary · The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general office duties as assigned. T ...
-
Customer Service Representative
2 weeks ago
Michelle Raber - State Farm Agent Scarborough, United StatesPosition Overview · **Responsibilities**: · - Establish customer relationships and follow up with customers, as needed. · - Use a customer-focused, needs-based review process to educate customers about insurance options. · - Develop leads, schedule appointments, identify customer ...
-
Patient Service Representative
1 week ago
MaineHealth Portland, United StatesThe patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general office duties as assigned. The PSR will also collect, verify, enter, and moni Representative, Patient, Pedi ...
-
Patient Service Representative
4 weeks ago
MaineHealth Cape Elizabeth, United StatesSummary · On-site for 1 month for training, travel and accommodation will not be reimbursed. · Position Summary · The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overal ...
-
Customer Service Representative
1 day ago
Albertsons Companies Portland, United StatesA Day in the Life: When you begin your job with us working on the front-end as a courtesy clerk, customer service associate, or cashier, you are taking a step towards an opportunity that can help you learn, grow, and even develop a long-lasting caree Customer Service Representati ...
-
Customer Service Representative
1 day ago
EnviroLogix Portland, United StatesCustomer Service Representative page is loaded **Customer Service Representative** · **Customer Service Representative** · locationsPortland, ME time typeFull time posted onPosted Yesterday job requisition idREQ102276 Join EnviroLogix and youll be a part of a team that is pushi ...
-
Customer Service Representative
2 days ago
CLYNK Portland, United StatesJob Description · Job DescriptionSalary: $20/hr · Customer Service Representative · CLYNK is a circular economy solutions provider. We make it easy for retailers, brands, redemption operators and everyday people to do the right thing through our consumer-centric "bag-drop" techno ...
-
Customer Service Representative
1 day ago
Pleasant Holidays Portland, United States**Customer Service Representative** · **Primary Location:** Portland , ME **Other Locations:** · **Job ID #:** JR · **Category:** Customer Service/Call Centers **Share this job** · Share by Mail · Customer Service Representative AAA Northern New England is seeking a Membersh ...
Customer Service Representative - Scarborough, United States - Maine Community Bank
1 day ago
Description
Job Type
Full-time
Description
Position Title: Customer Service Representative
Department: Retail Branch
Reports To: Branch Manager/Assistant Branch Manager
FLSA Status: Non-exempt
Date Revised/Approved: January 2020
POSITION SUMMARY:
The Customer Service Representative is responsible for accurately and courteously meeting new and existing customer account needs; accurately and courteously processes customer transactions; cross-selling Bank products/services; maintaining accurate cash and transaction records; helps build and maintain solid customer relationships while performing other branch duties to meet customer or Bank needs. Contributes to the overall sales growth of the bank. This position will be assigned a home base but will travel to other branches as needed. Be responsible for providing the highest level of Customer Service, and adheres to the Bank's Core Values, Service Standards and Fish Philosophy.
Position Expectations:
Customer Experience:
The physical requirements described here are representative of those that must be met by the Incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk, sit and talk and hear. The employee is frequently required to stand for extended periods of time, and use hands and fingers extensively to operate a standard computer keyboard and working at a computer monitor. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.
The work environment characteristics described here are representative of those the incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
When in the office, usual office conditions. Noise level is usually quiet. Required to visit business customers and prospects at their places of business, where conditions could vary.
Travel in one's own automobile or with others is required.
QUALIFICATIONS NEEDED FOR POSITION:
Experience and Skill Requirements: The following experience and skills are considered essential:
External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.
The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.