- Holds to a strong culture of accountability that ensures optimal performance for answering inbound calls for departments and prospective students
- Qualify prospective students and connect them to the appropriate AES or other IWU departments
- Assist with projects, reports, and auditing of Salesforce data as needed for Enrollment management teams
- Daily work in the Salesforce Management System to manage inbound cases, chats, and texts. Respond to inquiries and transfer them to the appropriate department of Enrollment counselors
- Participate in staff training sessions, meetings, and other activities as directed
- Perform any other tasks that may be assigned
- Bachelor's Degree is preferred
- Prior experience in sales, customer service, or other high-paced, customer-based environments preferred
- Exceptional customer service skills including active listening, effective questioning, and multi-task organization
- Effective communication skills - including the ability to work calmly with dissatisfied customers
- Ability to work in a fast-paced, high-volume environment
- Effective computer skills with experience in word processing, spreadsheets, and database usage
- Ability to work effectively with minimal supervision
- Ability to multi-task, connecting with students on the phone and via live chat, as well as email communications
-
Qualification Specialist
19 hours ago
Indiana Wesleyan University Louisville, United StatesQualification Specialist · Job no: 493612 · Work type: Hourly (Full Time) · Location: Cincinnati, OH, Cleveland, OH, Dayton, OH, Florence, KY, Fort Wayne, IN, Greenwood, IN, Indianapolis, IN, Kokomo, IN, Louisville, KY, Marion, IN, Merrillville, IN, Hybrid (3-4 Office / 1-2 Remo ...
-
Human Resources Clerk
1 week ago
NovaWorks Louisville, United StatesLooking for an Allround Specialist · For our client, a logistics specialist, we are looking for a Personnel Officer (m/f/d) as part of our recruitment process. The position is part-time (30 hours/week). · Do you feel at home in the field of Human Resources? · Then send us your ap ...
-
SilverTech Louisville, United StatesTasks to help you progress · Welcome to the health insurance company - a strong community of many different people. We use our individual strengths together to ensure that our insured members stay healthy and become healthy. In doing so, we continue to develop personally and supp ...
-
Specialist in Psychiatry and Psychotherapy
1 week ago
Infinity Systems Jeffersonville, United StatesAre you looking for a new challenge? Then we have an exciting opportunity for you. · On behalf of our client, a medical center in the Jeffersonville area, we are currently seeking a specialist in psychiatry and psychotherapy (m/f/d) to join their team as soon as possible. · akut ...
-
Team assistant in the purchasing department
1 week ago
Velocity Solutions Jeffersonville, United StatesJeffersonville Team Assistant in the Purchasing Department (m/f/d) · Job Description · Welcome to BAUHAUS · At BAUHAUS, we rely on one thing above all: the commitment of all employees - for each other and for every single customer. Because only with respect, teamwork and passion ...
-
Employee in Sales Support
2 weeks ago
Cascade Enterprises Strathmoor Village, KY, United States Freelance**Your role**: · As a Sales Support Specialist (m/f/d) at Strathmoor Village, KY, you will be the link between customers and suppliers, ensuring smooth project management throughout all stages - from customer consultation to creating and calculating offers, to handling commercial ...
-
Production Manager
2 weeks ago
Phoenix Industries Bellewood, KY, United States FreelanceOur client is a manufacturer of handheld measuring devices and measurement and control systems for moisture measurement. With over 50 years of experience in production and development, they are a market leader in various measurement methods. In addition to high-quality and extens ...
-
Recruiter / HR Specialist (m/f/d) at Zur
2 weeks ago
Diamond Dynamics Bellewood, KY, United States Freelance(Junior) Recruiter / HR Specialist (m/f/d) for Direct Placement, Nuremberg · Various awards and certificates from renowned institutions, including Great Place to Work, Audit Beruf und Familie, and the German Quality Award, attest to our workplace and service quality. · Our client ...
-
NovaWorks Solutions Norbourne Estates, United StatesThe ClinicTools Germany GmbH is a startup company that develops applications for clinics and healthcare facilities. We successfully integrate our solutions into our customers' heterogeneous IT application landscape. · Application Developer (m/f/d) · Your tasks · Collaboration ...
-
Sales Employee Parts
2 weeks ago
Diamond Dynamics Norbourne Estates, KY, United States FreelancePosition: Sales Parts Employee (m/f/d) · Date of employment: Immediate · Location: Norbourne Estates, KY · Your motivation: · Do you enjoy the harmonious interplay of many individual parts that is characteristic of the perfection of a BMW automobile? · Do you have an open ear whe ...
-
Warehouse worker
2 weeks ago
Phoenix Industries Poplar Hills, KY, United States FreelanceAre you looking for a job that will help you advance in your career? Are you seeking new perspectives? Do you want a workplace that perfectly fits your plans? One that offers attractive pay and numerous benefits, with personal support? Then you'll be interested to know that we ha ...
-
Specialist in Occupational Medicine
1 week ago
ZephyrTech Windy Hills, United StatesOccupational Medicine Specialist / Company Doctor (m/f/d) · Cologne · Full-time | DEKRA Automobil GmbH | DE · Flexible working hours without shift, night, or weekend duty | also possible in part-time · About us · The Occupational Medicine department offers occupational medical c ...
-
Logistics Specialist
2 weeks ago
Emerald Enterprises Windy Hills, KY, United States Freelance**In the context of employee leasing, we are currently seeking a specialist for warehouse logistics (m/f/d) for our client in Windy Hills, KY.** · **Your responsibilities:** · - Responsible for receiving, inspecting (quantity, quality, dimensions) and storing all goods · - Record ...
-
Infinity Ventures Beechwood Village, United StatesPerforming regional anesthesia in more than 6 operating rooms at Beechwood Village · The department is well-equipped with modern equipment · Providing training and further education for employees, especially for trainee assistants · Assisting with organizational matters at the cl ...
-
Service technician/ high voltage technician
1 week ago
Radiant Ventures Beechwood Village, United StatesWe are looking for a motivated Service Technician (m/f/d) for our car dealership in Beechwood Village. As part of our team, you will be responsible for the proper maintenance and repair of vehicles. If you have a passion for cars and a strong focus on customer service, we look fo ...
-
Sapphire Solutions Crossgate, United StatesShow commitment. Advance your career. You are not just working for any company, but learning for your future. In a modern learning and training environment, you will be trained by experienced professionals. Later on, you can become a master or specialist or start a civilian or mi ...
-
Senior physician in intensive care medicine
1 week ago
Apex Ventures Graymoor-Devondale, United StatesOur client, a specialist hospital for early rehabilitation, is looking for a motivated · Senior Physician in Intensive Care Medicine (m/f/d) · in the greater Ulm area for the next possible date. · The offer: · Leadership responsibility in a renowned specialist clinic with modern ...
-
Media and Communications Assistant
2 weeks ago
Infinity Systems Green Spring, KY, United States FreelanceGreen Spring, KY is a cultural and social hub in the lower Rhine region, located on the border with the Netherlands and home to approximately 53,000 residents. We are currently seeking a full-time position as a Media and Information Services Specialist (m/f/d) to join our city li ...
-
Specialist in Palliative Medicine
1 week ago
Apex Ventures Barbourmeade, United StatesYou play a key role in improving the quality of life for seriously ill and dying patients in Barbourmeade · Your main tasks include comprehensive pain therapy and symptom control, taking into account the physical, psychological, social, and spiritual needs of patients · You work ...
-
Employee in Sales Support
2 weeks ago
Orion Innovations Heritage Creek, KY, United States Freelance**Location: Heritage Creek, KY** · As a strong support for our growing team, we are currently seeking a full-time Sales Support Specialist (m/f/d) to join us immediately. · **WHAT YOU WILL BENEFIT FROM:** · - We offer a permanent position in a growing, medium-sized and future-ori ...
Qualification Specialist - Louisville, United States - Indiana Wesleyan University
Description
Qualification SpecialistJob no: 493612
Work type: Hourly (Full Time)
Location: Cincinnati, OH, Cleveland, OH, Dayton, OH, Florence, KY, Fort Wayne, IN, Greenwood, IN, Indianapolis, IN, Kokomo, IN, Louisville, KY, Marion, IN, Merrillville, IN, Hybrid (3-4 Office / 1-2 Remote)
Categories: Admissions/Recruiting/Enrollment
Job Title: Qualification Specialist
Reporting Relationship: Associate Director of Enrollment Qualification
Unit: National & Global
Department: Strategic Enrollment & Partnerships (SEP)
Campus Location: This position can work from any of our regional education centers in Indiana, Kentucky, or Ohio. In addition, it can function as a hybrid role with 3 days onsite and 2 days remote.
Summary of Position: The individual in this position has the primary responsibility to connect with inbound and outbound callers using telephony system to qualify students from a variety of lead-generating sources and avenues as needed. By using telephony and other communication mediums, this position answers questions, directs callers to appropriate departments, and qualifies potential students for the initial connection to enrollment counselors.
Duties and Responsibilities
Education
IWU commits to create a community that reflects kingdom diversity. We will foster an intentional environment that exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member's earthly and eteral worth. We refute ignorance and isolation and embrace deliberate and courageous engagement.
LIMITATIONS AND DISCLAIMER
As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Advertised: 09 Feb 2024 US Eastern Standard Time
Applications close: 19 May 2024 US Eastern Daylight Time