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Patient Services Specialist - El Monte, United States - Covenant Surgical Partners
Description
Covenant Physician Partners is hiring a Fulltime Patient Services Specialist at The De La Pena Eye Clinic located in El Monte, CA.
About the Opportunity
Working Monday through Friday, 8:00 am to 5:00 pm , you have the opportunity to join a multi-site, multispecialty, state of the art group of providers that was founded in 1984.
Over the past four decades DLP Eye Clinic has treated more than 400,000 patients Rotating weekends to support other locations, minimum 1 Saturday per month.
Travel to other De La Pena Eye Clinic sites may be required, although infrequent, throughout the greater Los Angeles area.
A patient's first impression is made long before they walk through our doors and are greeted face to face.You are the first voice they will hear over the phone when they call to schedule or prepare for their appointment.
With every conversation, you have the opportunity to make a patient feel welcome, valued and cared for.With clear communication, careful listening and complete documentation, you give each patient security that they are important to our practice.
You make the patient experience excellent, one phone call at a timeWe are seeking Patient Service Specialists who are caring and kind, with strong communication, documentation and time management skills.
Cheerful and polite communication on all phone calls.
Quick response to each incoming phone call.
Accurately obtaining and entering all required patient information.
Kindly assisting each caller with their needs, directing to appropriate recipients.
Expertly scheduling appointments for optimal patient experience with each visit.
About the Candidate
High school diploma, GED or equivalent.
One (1) or more years of experience in a customer service setting, which could include a work study program, externship programs, and similar work history.
Demonstrated proficiency with computers, multi-line phones, and other office equipment.Assertive and attentive customer service at all times.
Willingness and aptitude to learn quickly.
Strong communication and documentation skills.
Ability to learn, retain and follow specific instructions, applying to various circumstances.
Ability to multitask and mange time well in a fast-paced environment.
Emotional intelligence, ability to read situations and determine course of action in the moment.
Ophthalmology experience is strongly preferred.
Experience with EMR.
What We Offer
Generous paid time off in addition to national holidays, two floating holidays, and a birthday holiday
Medical, Dental, and Vision insurance after 30 days of employment
Voluntary employee and dependent life plans
Short and Long-term disability
Health Savings Account and Flexible Spending Account eligibility
Critical Illness, Accident, and Hospital Indemnity insurance
$250 of professional development funds provided every year
Tuition Reimbursement up to $5,250 annually
Free counseling sessions through our Employee Assistance Program
Invest in your future with a company match on your 401k
Associate discounts at major retailers such as Amazon Prime, Costco, and Sam's Club
Travel discounts with Hertz and Liberty Mutual
Verizon Wireless discounts
Free legal assistance through RocketLawyer
Pet Insurance
Access to our free mental wellness program – Sibly
Covenant Physician Partners is proud to be an Equal Opportunity Employer.
Covenant does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
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