- Conduct tours of the community for potential residents, families, outside visitors, and representatives from placement agencies and organizations.
- Attend and participate in in-service educational programs; particularly those that relate to the psychosocial needs of the elderly, community resources, and admission requirements (Title XVIII and Title XIX). (as necessary)
- Learn & practice MorningStar's 7 Steps for Relationship Selling.
- Participate in lead management keeping prompt follow up to all phone calls, emails and in person tours. Assist in taking steps to advance and close sales.
- Conduct a walkthrough of suite to ensure it is in good condition before resident arrives by working with Maintenance and Housekeeping departments.
- Provide consistent new resident welcome and orientation practices, including welcome baskets, Resident Ambassador Introductions, etc.
- Communicate to all departments all necessary information on new residents.
- Schedule details for move-ins/move-outs such as elevator availability, delivery areas, meal times, etc. to avoid conflict with scheduled activities.
- Assist Director of Community Relations in planning and implementing marketing events.
- Actively work to retain all residents, assisting Director of Community Relations, Wellness Director and Executive Director in this effort.
- Maintain professional confidentiality
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Sales/Marketing Associate ~ Senior Living Community - Clackamas, United States - MorningStar Senior Living
Description
Community Relations AssociateFulltimePay Range:
$ $26.00Non-exemptSchedule: Sunday - ThursdayMake a difference by providing great care and love for our treasured residentsAt MorningStar Senior Living, we talk a lot about culture. In fact, we rather obsess about it. For without a transformative culture, we cannot begin to elevate and celebrate the lives of our resident-heroes, and be ourselves changed for the good in the process. So, we seek great hearts, other people like us, who care and want to do work that matters. We select people like us who believe that the most satisfying life is one that is outward-bound and rooted in servant-leadership.
JOB SUMMARYThe Community Relations Associate is responsible for communicating with residents, families, internal staff and outside agencies as required, conducting tours, solving family problems, completing and maintaining admission records and documents, and working with referral agencies, organizations and institutions.
Through all relationships the individual in this role should represent MorningStar professionally to achieve move-ins and to contribute to occupancy goals.
This is a goal-oriented position that is rewarded with commission incentives.BENEFITSHealth Insurance offerings such as medical, dental, and vision insuranceOther Insurance offerings such as life, disability, accident, and critical illness insurance401k plan with matchingHSA optionsEmployee assistance programsPaid sick, vacation and birthdayCareer development programs and opportunity for advancementCharitable and philanthropic opportunitiesTuition ReimbursementFree shift mealPOSITIONOVERVIEW
QUALIFICATIONSDemonstration of our Core Values:
Love, Kindness, Honesty, Goodness, Fairness, Respect
Education:
Minimum high school diploma, two years or more of college preferred
Job Knowledge:
Community resources and needs; ability to handle inquiries and relate to perspective residents; awareness of community services and cost structures; knowledge of related services available throughout the community; ability to handle confidential information and admission records; possess judgement capabilities; ability to drive, and conduct tours of the community.
Must be computer literate and have the ability to learn Resident/Marketing software.Other:
Work well with people including staff, residents, families and outside community; communicate the services of the facility to prospective residents and the community, must be personable, friendly and work independently.*Team members who are scheduled to work 24 or more hours per week are eligible for benefits, families of said team members will also be eligible.
EEO
