- Serves as primary system administrator for 210+ users
- Handles all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
- Identifies key opportunities for system improvements and works with IT partners in the development of technical or process enhancements in order to increase operational efficiencies
- Coordinates the evaluation, scope and completion of new development requests
- Works with Business Development Directors to keep Salesforce aligned with HKS' business development vision
- Manages Salesforce licensing
- Works with our Data Governance Analyst to implement data standards
- Keeps up with latest Salesforce system updates and rollouts
- Drives user adoption of Salesforce by tracking system usage and creating user education/communication plans
- Trains users on how to use the system (both current and onboarding new users)
- Effectively act as the liaison between our users, vendors and the application development team
- Assists our in-house digital marketing team with creating and maintaining contact lists, content, segmentation groups and e-mail tracking.
- Bachelor's degree in related field, or an equivalent combination of education and experience
- Typically 8+ years of experience in data quality or data analysis, with 4 years of experience managing Salesforce
- Salesforce Administrator certification preferred
- Experience with Deltek Vision, Salesforce and Data Warehouse applications preferred
- Proficiency in MS Office Suite
- Strong understanding of Salesforce best practices and functionality, custom views, and other content of intermediate complexity
- The ability to customize objects, formula fields, workflows preferred
- Proven success in improving processes and adoption of Salesforce platforms Understanding of Pardot best practices
- Strong understanding of general business architecture and how the business process in contextualized
- Strong experience performing problem analysis for data-related issues and developing solutions to resolve quality issues
- Strong organization skills and the ability to work on multiple projects at the same time
- Excellent interpersonal skills and the ability to interact with all levels of staff
- Excellent work ethic and eagerness to produce high quality, accurate results
- Proven ability to design and implement new processes and facilitate user adoption
- Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
- Ability to hold sensitive information with a high level of confidentiality and integrity
- Ability to communicate and present ideas in a clear, concise and professional manner both verbally and in writing
- Ability to proactively problem solve and apply innovative solutions
- Ability to collaborate and encourage collaboration in a team environment, and ability to work independently and prioritize work
- Ability to effectively meet deadlines at expected quality
-
CRM Manager
1 week ago
Lambert Detroit, United StatesAt Lambert by LLYC, we are passionate about digital marketing. That's why we help our clients generate competitive advantages through data extraction, analysis, and interpretation. In this way, we get the most benefit from all the information they have. All of this is combined wi ...
-
CRM Manager
1 week ago
Lambert Detroit, United StatesJob Description · Job DescriptionAt Lambert by LLYC, we are passionate about digital marketing. That's why we help our clients generate competitive advantages through data extraction, analysis, and interpretation. In this way, we get the most benefit from all the information they ...
-
CRM Manager
3 weeks ago
Motor City Casino Hamtramck, United States: · Join the best game in town · You already know that MotorCity is a great place to play. Now you can join the team that makes this a great place to work, too · As CRM Manager, you'll manage, maintain, and execute all direct marketing campaigns and offers. Additionally, you'll: ...
-
CRM Associate Manager
2 weeks ago
Haleon Warren, United StatesHello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, EmergenC, Advil, TUMS, T ...
-
CRM Manager
2 weeks ago
Lambert Hamtramck, United StatesLambert by LLYC is a strategic communication company providing national global clients with integrated solutions that drive consideration, change opinion, build awareness, and strengthen consumer loyalty and brand reputation. Lambert by LLYC has offices in Detroit, Grand Rapids, ...
-
Manage the CRM Application Support"
3 weeks ago
NebulaWorks Farmington, United StatesIs there a logistics for careers? With us, there is. As a globally operating logistics service provider with employees in over 60 countries, we manage complex supply chains and offer our customers innovative value-added services. Rhenus Assets & Services serves as the central uni ...
-
Manager, Sales Process Optimization
2 weeks ago
Comcast Corporation Wayne, United StatesComcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wi ...
-
Client Support Representative
2 weeks ago
Propelr Wayne, United States**About the role** · **Responsibilities** · - Understand the scope and details of Propelr's agent and integrated sales channels and onboarding paths · - Assist Propelr merchants and partners with the use of applicable systems, forms, and statements · - Maintain ongoing knowledge ...
-
Software System Developer
2 weeks ago
IQVIA Wayne, United StatesIQVIAs Patient Support Services offers tech-enabled services to help you align people, processes, and technology to connect patients, providers, and pharmacies for a seamless patient experience. Our diverse team of experts work together to design, implement, and provide ongoing t ...
-
Strategic Accounts Representative
3 weeks ago
Superior Plus Propane Wayne, United States**Job Summary**: · The Strategic Account Representative is responsible for increasing Superior Plus Propane's market share of strategic accounts. This role is a combination role of an outside strategic account hunter and strategic account manager. This individual will work closel ...
-
CRM Associate Manager
1 week ago
Haleon Warren, United States Full timeHello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, EmergenC, Advil, TUMS, T ...
-
Account Manager 2
4 days ago
IQVIA Wayne, United StatesJoin us on our exciting journey IQVIA is The Human Data Science Company, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harn ...
-
Regional Sales Manager
5 days ago
Cumulus Media Detroit, United States**CUMULUS MEDIA | **Detroit/Ann Arbor, MI **is looking for a dynamic, self-motivated **Regional Sales Manager** to drive revenue in our market. The Sales Manager provides leadership to station's local sales efforts by giving direction, training and feedback to sales team. Assist ...
-
Sales Manager
2 days ago
AB Hires and Consulting Wayne, United StatesResponsibilities: · - Developing sales strategies and plans to achieve sales and profit goals by leading, developing, and motivating sales associates · - Providing ongoing training, motivation, and development of sales associates to ensure that sales and profits are effectively m ...
-
Office Manager
1 week ago
Anago Cleaning Systems Wayne, United StatesJOB TITLE: Office Manager · Reports To: Owner Non-Exempt · Summary: · Rapidly Growing National Franchise Company in Commercial Cleaning Industry, seeking experienced Office Manager with very strong interpersonal skills with a focus and mindset towards excellent customer service. ...
-
CRM/CXM Project Manager with Adobe AEM
1 week ago
Softworld Inc Troy, United StatesJob Title: Senior IT Project Manager (Adobe AEM Experience) · Job Location: Troy, MI 48084 Hybrid · Onsite Requirements: · Adobe AEM CMS (content management system) required, knowledge and experience around Salesforce CRM preferred. · Experience managing CRM-CXM, Content Manageme ...
-
CRM/CXM Project Manager with Adobe AEM
15 hours ago
Softworld Inc San Francisco, United States PermanentJob Title: Senior IT Project Manager (Adobe AEM Experience)Job Location: Troy, MI 48084 HybridOnsite Requirements:Adobe AEM CMS (content management system) required, knowledge and experience around Salesforce CRM preferred. · Experienc · ...
-
CRM/CXM Project Manager with Adobe AEM
1 week ago
Softworld, Inc. Troy, United States· Job Title: Senior IT Project Manager (Adobe AEM Experience) · Job Location: Troy, MI 48084 Hybrid · Onsite Requirements: · Adobe AEM CMS (content management system) required, knowledge and experience around Salesforce CRM preferred. · Experience managing CRM-CXM, Content Manag ...
-
A&S Telecom Consulting Sterling Heights, United StatesJob Description · Job DescriptionWe are looking for a CRM Marketing and Customer Service Sales Manager to join our Sterling Heights, MI team This is an in office position where you will be responsible for customer service related instances, while creating and overseeing marketing ...
-
Manager, Solutions Delivery
5 days ago
Carhartt Dearborn, United States**Location**: Dearborn, MI · **Department**: Information Technology · **Reports to**: Director, Solutions Delivery - Sales and Service · **Job Classification**: Remote · **FLSA**: Exempt · **Job Band**: Manager · Summary · We are All Leaders at Carhartt · In our words and by our ...
CRM Manager - Detroit, United States - HKS
Description
Overview:
HKS is searching for a talented CRM Manager to join our team.Leads the ongoing development of HKS' companywide CRM platform. Responsible for executing the day-to-day, support, maintenance, and improvement of our Salesforce system. Works closely with our business development and practice leaders to drive adoption of Salesforce. Self-starter, able to influence and drive change, and to demonstrate results to the business. Teaches and mentors staff on the use of HKS' CRM System, and effectively embodies and expresses the firm's values and mission.
Responsibilities:
Qualifications:
Base Salary Range: $87K - 104k annually – for Denver, Los Angeles, New York, Seattle, San Diego, and San Francisco locations only
The estimate displayed represents the general base salary range of candidates hired in for Denver, Los Angeles, New York, Seattle, San Diego, and San Francisco locations only. Factors that may be used to determine your actual salary may include internal equity, experience, education, specialty and training.
HKS offers a comprehensive total compensation & benefits package with health, dental, and vision care coverage, 401(k) plans, life & AD&D insurance, short/long term disability plans, paid days off (sick leave, parental leave, vacation), and much more for benefits-eligible employees.