Client Support Representative - Wayne, United States - Propelr

Description

• Understand the scope and details of Propelr's agent and integrated sales channels and onboarding paths
• Assist Propelr merchants and partners with the use of applicable systems, forms, and statements
• Maintain ongoing knowledge and understanding of Propelr products and platform partnerships
• Collaborate with internal and external vendors and partners to resolve merchant and sales partner issues while maintaining service levels

• Passionate about customer experience
• Detailoriented, able to plan, coordinate, and work collaboratively across multiple priorities and tasks
• Strong customer service, analytical, and critical thinking skills
• Ability to communicate clearly and concisely with high quality phone etiquette call center experience preferred
• Ability to build and foster longterm relationships with merchants and sales partners

• High School Diploma required, Bachelor's degree preferred
• Minimum 12 years of customer service experience
• Demonstrated knowledge of credit card processing and merchant services workflows
• Experience with PC and MS Office suite
• Previous experience with a ticketbased system and customer resource management (CRM) database

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

• 8 hour shift

• Customer service: 3 years (preferred)

• Wayne, PA required)

• Wayne, PA 19087: Relocate before starting work (preferred)