Team Lead - Virginia Beach, United States - The Peach Truck

Description

Description

Join The Peach Truck as a Team Leader, taking on a crucial role in delivering a consistent and exceptional experience for our customers. As a key player, you'll manage product freshness, availability, and brand standards while overseeing and developing our dedicated teams. Your responsibilities extend to operations, including replenishment, inventory accuracy, and category sales trends. This multifaceted role involves scheduling, team development, clear communication and ensuring adherence to our Peach Truck brand expectations.

At The Peach Truck, we believe in providing our leaders with meaningful experiences that foster skill development for a successful career. The Team Leader role offers insights into customer service fundamentals and opportunities to build a customer-first culture. This role involves travel to neighboring zip codes within the assigned market. This is a seasonal position and preparation for the season begins in early May and lasts into early September.

Responsibilities

Join us on a rewarding journey, where working in a fun and energetic environment excites you. We collaborate efficiently as a team to deliver outstanding experiences for our customers. If you find joy in providing excellent service, solving concerns, and making our customers' day better, you're exactly who we're looking for. Our role extends beyond the conventional Monday-through-Friday desk job, keeping things lively, particularly on weekends, ensuring our customers forge a strong connection to the essence of our brand. You'll acquire valuable insights into essential aspects of the business, including category sales trends, maintaining freshness and quality, effective inventory management, and understanding customer shopping patterns. We prioritize personal growth, providing feedback and advancement opportunities, making every season with us an opportunity to thrive.

Responsibilities Include:

• Understand sales goals, plan, and execute daily/weekly workload to deliver on stop-specific sales goals and customer engagement, including merchandising, and upselling.
• Execute a fresh and food-safe area during all operating hours by leveraging strong inventory management, area routines, and food safety.
• Assess stop readiness and safety of all selling areas, walking TPT Standards to identify priorities and develop business plans and assignments, reviewing reporting to identify business trends for follow-up.
• Ensure proper execution of all food safety standards and cleaning routines.
• Validate and follow up on team members' progress against daily assignments, selling area routines, and application of best practices.
• Work a schedule that aligns with customer and business needs, including morning, afternoon, early evening shifts, and weekends.
• Establish relationships with local site management to ensure brand standards such as delivery and merchandising are met, and selling areas are full and maintained.
• Lead your team to uphold and maintain all TPT Brand Standards and foster a productive relationship with your Peach Truck Market leader, making adjustments based on feedback and observation.
• Expect and enable team members to stay up-to-date on relevant trends and products, including peach conditioning knowledge and awareness.
• Evaluate and recommend candidates for open positions and develop a customer-centric team.
• Lead team onboarding and learning and close knowledge gaps through training and experiences.
• Establish clear goals and expectations and hold team members accountable to consistently meeting expectations.
• Demonstrate a service culture prioritizing the customer service experience by modeling, training, and coaching expectations to deliver TPT service standards.
• Demonstrate a culture of ethical conduct, safety, and compliance; lead the team to work in the same way and hold others accountable to this commitment.
• Lead and create a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding the team accountable to working in a safe manner to benefit themselves and others.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• Address stop needs (emergency, location issues, etc.).
• Support all customer-facing experiences including willingness to flex as a back-up slinger or customer experience expert, while maintaining compliance with federal, state, and local laws.
• Drive a rental vehicle to and from stops safely. This includes driving passengers and equipment.
• Monitor traffic requirements and exercise judgment to modify the layout of stop setups as necessary.
• All other duties based on business needs.

Qualifications

• 21 years of age or older and eligibility to work in the United States in compliance with applicable employment laws is required.
• Valid driver's license, with a clean driving record and reliable transportation to and from your work location.
• Previous retail leadership experience preferred, but not required.
• Ability to lift safely 40+ pound boxes repeatedly throughout a shift.
• Ability to work outdoors in various climates.
• Welcoming and helpful attitude with a strong work ethic, that can adapt quickly to changing circumstances.
• Demonstrated ability to thrive in a fast-paced environment, showcasing flexibility, proactiveness, resourcefulness, efficiency, and a keen attention to detail while multitasking.
• Access to a personal smartphone, and adaptability to current technology needs.
• Ability to work independently without direct supervision at all times and follow instructions.
• Flexible work schedule, including weekends, and holidays, with regular attendance necessary. (Saturday availability is required).
• Dedicated to placing the customer experience as the utmost priority, with strong communication skills utilizing a positive and customer-focused language, and expertise in customer education, upselling, and cross-selling.
• Proven ability to mentor and coach team members and holding them accountable.
• Manage workload and prioritize tasks independently.
• Effective communication skills.

Compensation

$23 hourly

About The Peach Truck

The Peach Truck proudly goes beyond being an equal opportunity employer, we work hard to sustain and enhance the natural and organic inclusivity that is fostered every day, by every employee. We don't do this because anyone tells us this is important, we do it because we genuinely want every person who comes to work here to be treated with respect and dignity and to be comfortable being their most authentic selves.

We hire for character, kindness, humanity, moral fiber, and experience...therefore, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We look forward to meeting you