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    Lead Cloud Systems Engineer - West Point, United States - Bounteous

    Bounteous
    Bounteous West Point, United States

    3 weeks ago

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    Description
    Bounteous x Accolite makes the future faster for the world's most ambitious brands. Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership.
    Bounteous x Accolite brings together 5000+ employees spanning North America, APAC, and EMEA, and partnerships with leading technology providers.

    Through advanced digital engineering, technology solutions, and data-driven digital experiences, we create exceptional and efficient business impact and help our clients win.

    Founded in 2003 in Chicago, Bounteous is a leading digital experience consultancy that co-innovates with the world's most ambitious brands to create transformative digital experiences.

    With services in Strategy, Experience Design, Technology, Analytics and Insight, and Marketing, Bounteous elevates brand experiences through technology partnerships and drives superior client outcomes.

    For more information, please visit

    Our India based Managed Services team is looking for a Lead Systems Engineer who can craft and maintain flexible systems that meet the needs of our clients, both internally and externally.

    You will help to support the operation of a market-leading eCommerce and Digital Presence infrastructure.
    Job Location

    Offsite Location:
    CHENNAI ONLY. OTHERS PLEASE DONT APPLY
    This job demands to commute to office on a regular basis. WFH will not be provided.
    Should be flexible to work in rotational shift (24/7)


    ROLE AND RESPONSIBILITIES:
    8-10 years of Work experience on Infrastructure & Cloud services viz., AWS, Azure
    Maintaining the good standing of the server infrastructure. We are responsible for many Windows and Linux servers and an increasing investment in serverless technologies.
    Support and maintenance of systems and infrastructure environments managed for our clients.
    Working knowledge of ITIL processes (incident, change and problem management) and ITSM ticketing systems is a plus.

    Incident Management – Provide timely response to disruption of service and restoration of service ensuring proper documentation in ticketing system.

    Change Management – prepare proper ticket documentation, implementation and rollback plans to successfully implement changes to the client's environments.
    Problem Management – participate in working sessions and work to permanently resolve recurring and critical incidents.
    Helping to research and develop new infrastructure technologies and approaches as they emerge.
    Supporting several platforms at the server / service level. This at times includes eCommerce platforms, Content Management Platforms, Data integration, and custom systems.
    Performing routine tasks related to the infrastructure of our clients' systems.
    Monitoring for and responding to anomalies within our infrastructure, including on-call rotation as part of a larger team.
    Helping to design and improve our monitoring and reporting.
    Developing and maintaining automation for provisioning and deployment of the server infrastructure.

    Working closely with platform developers to solve their infrastructure-related issues, and mentoring others in understanding implications and limitations of the technology.

    Troubleshooting incidents and problems in platforms we support.
    Participates in an on call rotation calendar to ensure effective 7 x 24 x 365 coverage


    PREFERRED QUALIFICATIONS:
    Experience improving workflow (reducing/optimizing tasks)
    Knowledge in deploying and maintaining cloud technologies as part of larger systems
    Understanding of security implications of architecture decisions
    Practical knowledge of common Azure and Amazon Web Services (AWS) services and practices


    BENEFICIAL SKILLS:
    ITIL certification; experience working in an ITIL shop
    Exposure to load testing, pen testing, and providing security for cloud resources
    Administering and using monitoring tools (NewRelic, Datadog, Splunk, Sumologic, etc) to troubleshoot issues
    Other cloud platforms, such as Google Cloud

    We invite you to subscribe to our monthly and quarterly newsletters to stay up to date with the latest job openings as well as resources and tips for job seekers here .


    Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting.

    If you have passion and intelligence, and possess a technical knack (even if you're missing some of the above), we encourage you to apply.

    Bounteous is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous.

    Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.

    In addition, you have the opportunity to participate in several Team Member Networks, sometimes referred to as employee resource groups (ERGs), that host space with individuals with shared identities, interests, and passions.

    Our Team Member Networks celebrate communities of color, life as a working parent or caregiver, the 2SLGBTQIA+ community, wellbeing, and more.

    Regardless of your respective identity, there are various avenues we involve team members in the Bounteous community.
    Bounteous is willing to sponsor eligible candidates for employment visas.
    Bounteous has always encouraged us to be honest with what we can or cannot do. This is not seen as a negative, but as a vessel for support in every way possible.

    For example, when I went through a number of life-changing events, my team supported me through every step of it.

    Be honest with your boundaries, availability, capability, and how you're doing personally and Bounteous will always have your back.
    Christopher Sands
    Bounteous has always encouraged us to be honest with what we can or cannot do. This is not seen as a negative, but as a vessel for support in every way possible.

    For example, when I went through a number of life-changing events, my team supported me through every step of it.

    Be honest with your boundaries, availability, capability, and how you're doing personally and Bounteous will always have your back.
    Christopher Sands
    Team Coordinator
    "
    Join our fast-growing company and take advantage of our competitive benefits and career development opportunities. Stay balanced with our health & wellness perks, collaborative culture, and flexible working options.
    Award-Winning Culture

    Fostering a rich and diverse work environment that fuels creativity, collaboration, and a deep sense of belonging.
    Professional Growth Opportunities

    Offering personal and professional development opportunities, on the job mentoring from in-house experts, and assistance for ongoing learning.
    Supporting benefit choices that include personal and family needs.
    World-Class, Fortune 500 Engagements

    Transforming experiences and improving business outcomes for global brands.
    Flexible Working

    Choose to work from home, work at the office, or go hybrid. Coordinate with clients and teams across time zones to support your personal preferences.
    Giving Back to Our Community

    Be an active part of our corporate social responsibility programs. Together, we can make our community better.

    #J-18808-Ljbffr
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