Jobs
>
Atlanta

    Professional Services Manager - Atlanta, GA, United States - Gong

    Gong
    Gong Atlanta, GA, United States

    2 weeks ago

    Gong background
    Description

    The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform.

    More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently.

    Professional Services Consultants work hand-in-hand with customers to properly configure, deploy, and operationalize the Gong Platform so they can achieve mission-critical business outcomes.

    They are comfortable embedding themselves as trusted advisors within customers' revenue teams - providing strategic insight into business process mapping, technical configuration, change management methods, and energizing a user base to drive adoption.

    In this role, you will support Professional Services' North America Delivery team to guide customers through the earliest phases of their customer journey:
    implementation, go-live, and initial adoption.

    A successful delivery consultant excels in engaging business and technical stakeholders (often at the executive level) to design revenue workflows and change management strategies that lead to timely value realization on their investment in Gong.

    Provide a best-in-class implementation experience and ensure that Gong is influencing new customers' revenue outcomes
    Participate in discovery workshops to uncover business pain and recommend elegant solutions to complex problems within the Gong Platform
    Consult on change management practices that empower sustained adoption throughout a customer journey
    Provide clear and consistent project status updates to communicate critical risks and mitigation strategies to an executive audience
    Maintain product expertise across the Gong product line, API's, and 3rd party apps.
    Partner with Sales & Customer Success to ensure a seamless transition from presales to post sales.
    Conduct & coordinate meetings onsite and remotely according to Gong's Professional Services methodology standards.
    Contribute to practice development initiatives that accelerate organizational and team growth within Professional Services
    5+ years of consulting experience, preferably in a customer-facing professional services role.
    ~ Track record of building trust and developing customer relationships
    ~ Previous Cloud, SaaS, and/or enterprise software experience.
    ~ Understanding of revenue functions like forecasting, prospecting, and building/converting pipeline is strongly preferred
    ~ Knowledge of project management essentials (scope, schedule and budget management)
    ~ Strong CRM experience or knowledge , Hubspot, or Dynamics preferred).
    ~ Experience with SaaS applications that support large-scale business processes.
    ~ Excellent communication, interpersonal skills, and eloquent writing skills.
    ~ Desire to embrace change and hypergrowth in your role, your team, your organization's strategy, and the products you support
    ~ Willingness to travel (minimal)

    We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family's needs.

    ~ Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
    ~ 401(k) program to help you invest in your future.
    ~ Flexible vacation time to promote a healthy work-life blend.
    ~ Paid parental leave to support you and your family.
    ~ Work from home stipend to help you succeed in a remote environment.

    At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations.

    We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

    To review Gong's privacy policy, visit for more details.
    #
  • Terminix | Forest Park

    Service Manager

    1 week ago

    Terminix | Forest Park Atlanta, United States

    **What is this role about?** · Our Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery of Terminix products to our valued customers. · **W ...

  • Fusion Dynamics

    Service Manager Managed Service Workplace

    1 week ago

    Fusion Dynamics White Hall, United States

    As one of the largest IT service providers and digitalization partners in Europe, we are driving the digitalization within the Sparkassen-Finanzgruppe. With over 4,000 employees at 3 locations, we make digital banking of today powerful and develop smart financial services of tomo ...

  • SilverTech

    Nursing Service Management

    1 week ago

    SilverTech Springdale Colony, United States

    Our team at TCW in Lahr is looking for a full-time (40 hours/week) NURSING SERVICE MANAGER (M/F/D) as LOCATION MANAGER. We are a Therapy Center for Chronic Wounds, specializing in the unique needs of patients with poorly healing wounds, particularly those at risk with large venou ...

  • Infinity Ventures

    Service Manager

    1 week ago

    Infinity Ventures Emory, United States

    Service Manager / Workshop Manager Bicycle (m/f/d) · Ebersberg · Sales, Retail · Full-time · We are one of the leading bicycle specialty stores in Germany with over 40 locations nationwide and a successful online shop. You can expect a team of bicycle enthusiasts in a strong, inn ...

  • Infinity Ventures

    Manager of Transaction Services

    1 week ago

    Infinity Ventures Loring Colony, United States

    What to expect at Loring Colony · As a central manager of financial due diligence projects, you will provide advisory services to corporate and private equity clients from diverse industries during transactions. · You will conduct complex business analyses of companies and busine ...

  • beBee Handyman

    Labor management service for individuals

    6 days ago

    beBee Handyman Norfolk, NE, United States Freelance

    "I am in need of a Gestoría service with the following characteristics in Norfolk, NE:What type of Gestoría is needed? · Laboral · Type of contract for the Gestoría · One-time consultation (1 time) · Client profile · Individual · Are you looking for a local or online consultation ...

  • Converge Technology Solutions

    Managed Services

    5 days ago

    Converge Technology Solutions Atlanta, United States

    Job Title: Customer Support Specialist (Wednesday to Saturday - 7:00 AM to 6:00 PM CST) · As a Customer Service/Customer Support Specialist you will be responsible for the day-to-day support of our Help Desk Clients. By leveraging customer service skills and having an understandi ...

  • Gaylor Electric, Inc.

    Service Manager

    1 week ago

    Gaylor Electric, Inc. Atlanta, United States

    The Service Manager will be responsible for overseeing the Service Department's operations, including personnel management, project execution, profitability, and ensuring customer satisfaction. The ideal candidate will have excellent leadership skill Service Manager, Manager, Pro ...

  • H&E Equipment Services

    Service Manager

    1 week ago

    H&E Equipment Services Atlanta, United States

    Job Title: · Service Manager - Ellenwood, GA · Job Requisition: · R0016666 · Job Description: · H&E Equipment Services has an immediate opening for a Service Manager. The Service Manager leads all service operations including customer relations, P&L budgeting for the department, ...

  • The Integral Group LLC

    Service Manager

    1 week ago

    The Integral Group LLC Atlanta, United States

    Specific Duties and Responsibilities: · A. Service Requests · 1. Manage the work order assignment and completion process to the SLA of 24-hour emergency and 72 on routine. · 2. Oversee the use of Yardi for the work order process inclusive of assignments, notes, and completion on ...

  • H&E Equipment Services

    Service Manager

    1 week ago

    H&E Equipment Services Atlanta, United States

    Job Title: · Service Manager - Ellenwood, GA · Job Requisition: · R0016855 · Job Description: · Job Description · H&E Equipment Services has an immediate opening for a Service Manager. The Service Manager leads all service operations including customer relations, P&L budgeting fo ...

  • Mushiny Intelligence

    Service Manager

    1 week ago

    Mushiny Intelligence Atlanta, United States

    Goal: to turn service from cost centre to profit centre · Role & Responsibilities · Understand products and able to fix them with on-hand experience · Provide onsite guidance to integrators during implementation · Provide implementation and service training and support to int ...

  • Converge Technology Solutions

    Managed Services

    5 days ago

    Converge Technology Solutions Atlanta, United States

    Job Title: Customer Support Specialist (Sunday to Thursday 12:30PM-9:00PM CST) · As a Customer Service/Customer Support Specialist you will be responsible for the day-to-day support of our Help Desk Clients. By leveraging customer service skills and having an understanding of tod ...

  • Anaplan

    Service Manager

    1 week ago

    Anaplan Atlanta, United States

    Here at Anaplan, we have reinvented how companies see, plan, and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. Were growing fast, constantly innova ...

  • Wash Reit

    Service Manager

    1 week ago

    Wash Reit Atlanta, United States

    SERVICE MANAGER · WHY WORK FOR ELME COMMUNITIES? · Elme Communities elevates the living experience for value-conscious renters. We are firm in our belief that eveCryone, regardless of income level, can take pride in the place they call home, enjoy consistently remarkable service ...

  • Sunbelt Rentals

    Service Manager

    1 week ago

    Sunbelt Rentals Atlanta, United States

    Join Our Team · Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast flee ...

  • FUJIFILM Holdings America Corporation

    Service Manager

    5 days ago

    FUJIFILM Holdings America Corporation Atlanta, United States

    Overview We are currently hiring a remote based Service Manager. This position will be responsible for designing, implementing, and managing the service strategy for our channel partners and authorized service providers. · This position is remote, but ideallly located in the mid ...

  • Waterton

    Service Manager

    1 week ago

    Waterton Atlanta, United States

    ** Service Manager** · **Job Category****:** R Service Manager **Requisition Number****:** SERVI02466 Showing 1 location **Job Details** · **Description** · We are passionate about delivering an incredible Resident Experience, which we believe is made possible by offering an e ...

  • Fairway Lawns

    Service Manager

    1 week ago

    Fairway Lawns Atlanta, United States

    We are looking for a Service Manager interested in moving to a Branch Manager role within 12-24 months · MUST BE A CURRENT SERVICE MANAGER OR IN MANAGEMENT. · Come join a fast-growing, innovative company as our pest/termite Service Manager Service Manager hours are 7:30 am unti ...

  • Perennial Properties

    Service Manager

    4 days ago

    Perennial Properties Atlanta, United States

    Service Manager · Job Description · Location: On - Site · Reports To: Community Manager · Supervises: Service Technicians, Porters/Groundskeepers · Hours: Monday thru Friday, between 8:00 a.m. and 6:00 p.m. This position requires the willingness to work overtime any of the s ...