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    Senior NOC Engineer - San Diego, United States - Ledgent Technology

    Ledgent Technology
    Ledgent Technology San Diego, United States

    1 week ago

    Default job background
    Technology / Internet
    Description

    Job Title: Senior Network Operations Center (NOC) Engineer
    Job Location: San Diego, CA 92105
    Job Type: 100% onsite; Direct Hire; Full-time
    Salary Range: $86,000 - $123,000

    About:
    The infrastructure encompasses Windows and Linux servers, MS SQL, IIS, Apache, Azure SaaS/PaaS, Microsoft 365, VMware virtualization, Active Directory, mobile devices (BYOD and corporate owned), HPE/Aruba, Meraki, VeloCloud, and IoT medical devices. This position entails leading, developing, planning, designing, installing, monitoring, and administering all systems and networks, including conducting in-depth troubleshooting and root cause analysis of incidents.

    The Senior NOC Engineer manages and performs tasks related to disaster recovery and business continuity plan processes to meet strict RPOs and RTOs while maintaining SLAs. They plan, develop, and execute configuration changes on the system (network, hardware, software) and may be assigned as second shift (2pm-11pm PST) change implementor. Ensuring security, reliability, and availability of the infrastructure to support the organization's growth, performing capacity planning and analysis, participating in 24/7 on-call rotations, providing mentorship to IT Operations technical staff, and collaborating within a dynamic work environment are key aspects of this role.

    Duties:

    • Own and lead the operation of company-wide WAN, LAN, and wireless networks along with associated hardware, software, SaaS, and vendors.
    • Architect system backups and Disaster Recovery platforms, perform restorations and recoveries of critical file systems and infrastructure.
    • Act as the top technical escalation point for all system or network-related incidents.
    • Plan, design, install, monitor, and administer extensions of the network to accommodate new sites, systems, and equipment.
    • Monitor and evaluate the usage of Internet and Intranet websites for performance, capacity planning, and security policy compliance.
    • Monitor and evaluate the usage of on-premises and cloud virtualized environments for performance, capacity planning, and security policy compliance.
    • Perform other duties as assigned.
    • Conduct advanced troubleshooting of physical DELL & HPE servers, SAN/NAS storage appliances, VMware, LAN/WAN/WLAN equipment, Azure SaaS/PaaS, integrations, and software problems.
    • Collaborate with vendors and external partners on advanced technical incidents.
    • Understand and interpret error conditions and messages and perform required corrective actions.
    • Stay current with industry trends and emerging technologies in networking, systems, storage, and cloud offerings.

    Education Requirement:

    • Ability and means to travel as needed within San Diego County, with proof of liability and property damage insurance on the vehicle used.
    • Driver Requirements: Licensed for a minimum of 3 years; No more than 2 violations and/or accidents within 3 years; No vehicle-related suspensions/reinstatements; No DUI, reckless, or felony driving within 7 years.
    • Extensive experience in architecting and managing complex networks, systems, and storage in on-premises, virtualized, and cloud environments.
    • At least 8 years of experience in Information Systems and in the installation, configuration, administration, and management of data network hardware and software.
    • Bachelor's Degree in Computer Science, Information Systems, or related field, or equivalent experience.
    • Microsoft MCSA and Cisco CCNP preferred.
    • Or equivalent combination of education and experience that provides the skills, knowledge, and ability to perform the essential job duties and meets any required state or federal certification requirements.

    Experience/Specialized skills (including Language):

    • Expert-level knowledge and training in network management, TCP/IP troubleshooting, and a wide array of hardware and software technologies.
    • Detail-oriented with a commitment to providing work of consistently high quality.
    • Strong leadership and mentorship skills.
    • Familiarity with compliance and regulatory requirements in a healthcare environment.
    • Self-sufficient, innovative, and able to work under minimal direct supervision.
    • Significant training and experience in server and network hardware and software, including MS Solutions, VMware, and Azure virtualization.
    • Expert-level troubleshooting and diagnostic skills.
    • Demonstrated expert-level competency in applying current concepts of network design and system design.

    All qualified applicants will receive consideration for employment without regard torace, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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