Ryan Dwyer

Recent college graduate with a Bachelor’s Degree in Business Administration with dual concentrations in Management and Marketing. Excited to join a great team and contribute to top business results. Possesses a strong foundation in management and marketing principles with practical experience in customer service and research roles. Exceptional interpersonal skills. A highly collaborative team player. Familiarity with management, sales and marketing strategies and tactics. Multi-tasker skilled at managing a high-volume of projects at once with excellent attention to detail, and a high level of accuracy in all work performed. 

• Support business strategies to increase sales and optimize profitability & meet store monthly and quarterly KPI goals.
• Oversee 1-2 direct reports, assist with new employee onboarding & training.
• Build and maintain commercial account relationships to ensure high levels of customers satisfaction through excellent service.
• Support the brand, maintain knowledge of all products to ensure effective customer service.
•  Up sell large commercial equipment, including company Financing/ Net 30 Credit program.
• Account management: build positive relationships with commercial accounts, builders and painters by maintaining all account orders, service and order barriers.
• Prospect new/old business with cold calling, make outside sales calls to increase market share while partnering with Store Manager/Sales Reps to meet new business KPIs. 
• Complete store administration duties and ensure compliance with policies and procedures including closing store, depositing cash, closing net 30 accounts, billing, safety, loss prevention, and security.
• Maintain the store’s day to day condition and visual merchandising standards, including promotional packages/sales floor displays and planograms.
• Support employee training, development, performance management, and corrective action. Respond to and resolve any commercial account, customer and/or employee complaints

University at Albany, The Massry Center for Business, Albany, NY

Bachelor’s degree in Business Administration, dual concentrations in Marketing and Management

Graduated 2023

Hendrick Hudson High School, Montrose, NY

High School Diploma, 2019