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Nyla Nezaj

Nyla Nezaj

Mortgage Operations Manager

Banking / Loans

Leesburg, Loudoun

Social

About Nyla Nezaj:

  • Managing Multiple Branches 
  • Developing Branch Strategy 
  • Overseeing Large Mortgage Pipelines 
  • Project Management 
  • Budgeting and Forecasting
  • Streamlining Processes 
  • Evaluating Quality and Performance 
  • Research, Analysis, Risk Assessment 
  • Conflict Resolution 
  • Customer Satisfaction, Loyalty and Trust 
  • Supporting Senior Management 
  • Presentation of Proposals and Findings 
  • Supervision and Mentorship of Employees 
  • Setting Team Performance Goals
  • Marketing / Promotional Campaigns 
  • Delivering In-depth Mortgage Process Training
  • Closing on Schedule 

Experience

Over 19 years of experience in the mortgage industry. Expert in branch functions, compliance, and procedures. A process improvement champion. Adeptly directs supervisors and team leads to implement strategic plans, achieve goals, and reduce risk. Coaches employees to reach performance indicators with a 95% success rate. Award-winning performance in Customer Success and Increased Market Share.

Education

Bachelor of Science in Business / Finance  |  College of Mount Saint Vincent and Manhattan College |   New York

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