Luisa Castelli

High-energy, people-focused professional with a proven record of driving sales, building loyal client relationships, and leading top-performing teams in fast-paced, customer-facing environments. Adept at motivating others, elevating customer experience, and delivering consistent results through authentic connection and strategic coaching.

I’m a high-energy, commission-driven sales professional who thrives on connecting with people and turning conversations into results. I’ve spent my career in customer-facing roles — from leading a high-volume team as a Service Manager at Ulta to helping clients curate their dream spaces as a Furniture Sales Representative at Nebraska Furniture Mart. I’m passionate about understanding what people need, building genuine relationships, and driving results regardless of what platform I’m given. I’ve developed and trained teams, proven consistent sales growth, and built a strong reputation for enthusiasm, follow-through, and results. I enjoy fast-paced environments and being part of a company that values both people and performance.

NFM - KANSAS CITY, KS FURNITURE SALES NOV 2021-OCT 2025

Build clientele and rapport during sales resulting in heavy referral business. Bring extensive knowledge in quality, construction, trends and materials on 250+ domestic and international vendors, providing well informed sales and a low return rate. Curate custom furniture selections/designs, textile selections, space planning, color coordinations and full design concepts with customers. Cross-Certify to sell in all furniture departments, including all luxury brands carried within the design gallery. Maintain positive customer engagement scores and survey responses.

Ulta Beauty - KANSAS CITY, mo Services manager May 2019-Aug 2021

Coordinate operations in staffing, trainings, hiring, onboarding, scheduling, payroll and customer engagement for storefront and salon. Oversee team of 6-8 managers and support their roles of inventory, ad-sets and prestige sales. Lead standard in customer engagement and build sales volume with suggestive selling based on customer’s initial needs, encouraging product knowledge, building relationships and return business. Perform full salon services during designated times.

TIGI Academy- Colorado Springs, Co Director of Education/Creative Educator — JUL 2013-JUL 2018

Oversee customer service and educational staff, trainings, technical skill set progression, overall job performance, evaluations, and ensuring necessary licenses are kept up to date and valid. Develop all documents for both educational and administrative departments. Establishes rapport to ensure retention with Academy clientele. Attend advanced concept trainings monthly to further education in color theory, balance, design basics and fundamentals.