Jennifer Harkcom

Human Resources Professional | Employee Support

Human Resources

Waco, McLennan

About Jennifer Harkcom:

I’m a purposeful and driven Human Resources professional with over five years of experience supporting people-focused functions in the financial software and service industries. I’m currently pursuing my aPHR certification to deepen my knowledge of core HR practices, including employee relations, talent acquisition, and HR operations. My background in customer service and operations management has strengthened my communication, problem-solving, and conflict resolution skills—each of which I bring into my HR work with intention and care.

Through my professional journey, I’ve cultivated expertise in HRIS tools like Workday, performance management, onboarding, compliance (EEO, FMLA, ADA), and benefits administration. I’ve led cross-functional collaboration efforts, improved processes, and created supportive work environments while contributing directly to customer and employee satisfaction. Whether resolving tax-related service issues at Sykes or managing a high-performing team at Schlotzsky’s, I’ve remained committed to efficient operations and people-first leadership.

I’m seeking an opportunity to contribute to a collaborative, growth-minded HR team where I can make a meaningful impact and continue to grow. I’m passionate about fostering positive workplace culture, streamlining systems, and supporting employees so that teams—and the businesses they power—can thrive.

Experience

Management/Shift Leader

Schlotskys

Aug 2023 - Dec 2024 1 year 5 months

Cleburne, Texas, United States

• Delivered exceptional customer service, achieving a 100% customer satisfaction rating through effective issue resolution.
• Managed daily operations, including inventory stocking and shift transitions, ensuring seamless service delivery.
• Collaborated with team members to enhance efficiency and exceed performance metrics while upholding company standards.

Customer Service SST Agent

Sykes

Jan 2021 - May 2022 1 year 5 months

Remote, United States

Dealt with Fraud tax returns

Virtual Assistant

Allens Electric

Oct 2018 - Mar 2020 1 year 6 months

Remote, United States

• Designed and maintained structured databases, enhancing operational efficiency and data retrieval.
• Managed inbound calls, ensuring professional communication and accurate message documentation.
• Processed high volumes of data with precision, supporting informed business decision-making.
• Implemented an organized file system, reducing document search time and improving accessibility.

Recruiter

WOW Personal Services

Apr 2010 - Dec 2015 5 years 9 months

Cleburne, Texas, United States

• Successfully recruited top talent for various client companies, enhancing their workforce quality and efficiency.
• Developed strategic partnerships with new businesses, expanding our client base by 25% within one year.
• Streamlined the hiring process, reducing time-to-fill positions by 30%, which improved client satisfaction.

Education

Merit America

Certificate Human Resources Management/Personnel Administration, General

2025 - 2025

Wyndham Central College Alumni

Customer Service Specialist 100

2023 - 2023

I am ETA certified with customer service specialist