
James Visser
Technology / Internet
About James Visser:
- Data Inventory SME
- Saas implementation
- Strong communication and client-facing skills, with the ability to translate technical concepts to non-technical stakeholders.
- Ability to work independently and in team settings, managing multiple priorities under tight deadlines.
- Excellent problem-solving abilities and attention to detail.
- Advanced MS Excel proficiency
- Validate, troubleshoot, and resolve any variances between source data providing technical support and guidance to customers.
- Invoice loading, processing, and evaluation
- Product Analyst for Calero, providing software improvement feedback, testing, and writing documentation
Experience
Calero | Content Senior Analyst 2021 - Present
• 3.5 years Implementation experience, Implementing for Calero’s Telecom expense management (TEM) software working on the project implementation team directly with clients
• 3 years Data & Analytics experience; using Excel to building client inventory database from vendor reports, analyze HR and location data, review invoicing and payment information
• 2.5 years working with Product department testing and troubleshooting software issues currently utilizing Azure Devops; previously using Jira
• Content Subject matter expert (SME) for my business unit approximately 75 people, expertise in our inventory building technology participating in Functional Work Center Forums, and internal Blitz initiatives
• Customer service, engage in weekly touchpoint calls with the client’s project management team to review inventory build milestones, obstacles, and wins
• Invoice Processing, work with vendors to establish LOA’s, EDI feeds/obtain invoices, inventory reports and validate all associated information
Lawn Management, Inc | Team Lead 2012 - 2020
• Maintained 150 residential properties and managed a crew of 10 employees
• Provide training on company policies, procedures, and equipment training
• Supervised landscaping projects for both residential and commercial properties
Education
Suny Brockport class of 2018
B.A. - Double Major; Political Science, International Studies
Minor - French
GPA 3.68
Monroe Community College class of 2011
A.S. - Liberal Arts