James Visser

• Data Inventory SME 
• Saas implementation
• Strong communication and client-facing skills, with the ability to translate technical concepts to non-technical stakeholders.
• Ability to work independently and in team settings, managing multiple priorities under tight deadlines.
• Excellent problem-solving abilities and attention to detail.
• Advanced MS Excel proficiency
• Validate, troubleshoot, and resolve any variances between source data providing technical support and guidance to customers.
• Invoice loading, processing, and evaluation
• Product Analyst for Calero, providing software improvement feedback, testing, and writing documentation

Calero | Content Senior Analyst 2021 - Present 
• 3.5 years Implementation experience, Implementing for Calero’s Telecom expense management (TEM) software working on the project implementation team directly with clients 
• 3 years Data & Analytics experience; using Excel to building client inventory database from vendor reports, analyze HR and location data, review invoicing and payment information 
• 2.5 years working with Product department testing and troubleshooting software issues currently utilizing Azure Devops; previously using Jira 
• Content Subject matter expert (SME) for my business unit approximately 75 people, expertise in our inventory building technology participating in Functional Work Center Forums, and internal Blitz initiatives 
• Customer service, engage in weekly touchpoint calls with the client’s project management team to review inventory build milestones, obstacles, and wins 
• Invoice Processing, work with vendors to establish LOA’s, EDI feeds/obtain invoices, inventory reports and validate all associated information 

Lawn Management, Inc | Team Lead 2012 - 2020 
• Maintained 150 residential properties and managed a crew of 10 employees 
• Provide training on company policies, procedures, and equipment training 
• Supervised landscaping projects for both residential and commercial properties

Suny Brockport class of 2018
B.A. - Double Major; Political Science, International Studies
Minor - French
GPA 3.68

Monroe Community College class of 2011
A.S. - Liberal Arts