Ecquador Harvin

I am very passionate about my work and deliver an exceptional customer experience that not only benefits the customer’s satisfaction rate, but also the business’ revenue. 

Increased customer retention: Implemented strategies that led to a significant improvement in customer retention rates, resulting in higher customer satisfaction and increased revenue.

Revenue growth: Developed and executed successful sales initiatives that resulted in substantial revenue growth, exceeding targets and driving business expansion.

Cost reduction: Implemented cost-saving measures or process improvements that led to significant expense reductions while maintaining high service levels and quality standards.

Employee development: Implemented training programs or initiatives that enhanced employee skills and knowledge, resulting in increased productivity, improved customer service, or higher employee satisfaction.

Cross-functional collaboration: Demonstrated the ability to collaborate effectively with different departments, fostering strong relationships and driving successful outcomes for complex projects or initiatives.

Process optimization: Identified and implemented process improvements or automation solutions that streamlined operations, resulting in increased efficiency, reduced errors, and improved overall performance.

Recognition and awards: Received recognition or awards for outstanding performance, contributions to the company's success, or exceptional customer service.

Risk management: Developed and implemented effective risk management strategies that minimized fraud, mitigated financial risks, and ensured compliance with regulatory requirements.

Innovation and technology adoption: Spearheaded the adoption of innovative technologies or digital solutions that improved customer experiences, operational efficiency, or business results.

2002-2005
accounting and finance @ Miami Dade College