
Silpa Behera
Customer Service / Support
About Silpa Behera:
I am a Post-graduate with 5 years of experience in Supply Chain Management/ Procurement domain. Recently relocated to CA,US and looking for suitable opportunity in Procurement/ supply chain management domain. I have a valid work authorization to work in USA and can work on W2.
- Worked as a Procurement Purchasing assistant at Jollibee food corporation, CA, USA
-Worked as a Procurement Buyer(P2P) for 2.8 years with a demonstrated history of working in the information technology and services industry. Skilled in Procurement (SAP MM and SAP Ariba- end user), Purchasing, and Management, Microsoft Excel, MS word, Windows.
-Worked as a Senior Customer Service Representative for 1.7 years on sales order management process (O2C) at Thermo fisher scientific. Skilled in sales order management .
- Worked as a Procurement Analyst at RGBSI, India (Client company- Lam Research, India)
Experience
Purchasing Assistant @ Jollibee Group of Companies , CA, USA
1.Managing purchase orders for food products, ensuring accuracy and timeliness.
2.Monitoring and maintaining inventory levels to avoid shortages or overstocking.
3.Maintaining records of purchases, invoices, and suppliers.
4.Keeping up-to-date with market trends and sourcing new suppliers.
Procurement Analyst @ RGBSI, India (Client - Lam Research)
Point of Contact for Customer and Global Planning expedite requests and established confirmed delivery commitments.
• To schedule, coordinate and/ or monitors Production/ Manufacturing Production Orders through to deliveries to Spares Operation warehouses.
• To schedule and/ or to interface with supply chain on material shortages, backlogs and other potential schedule interruptions.
• To maintain QuickBase Expedite and Spares Expedite tool Databases.
• To reschedule stock transfer PO’s (STOP’s) and Re-ATP sales orders based on materials availability and/ or supplier delivery commits in SAP.
Supply Costumer service representative @ Thermo Fisher Scientific, India
• Working in sales order management using Macola application.
• Creating Back orders like :COA/COC/COO, ED using Cora application, FOC, CREDIT, DEBIT, and Return label using E1 application.
• Maintaining the record of daily work update from the team.
• Dealing with the customer emails regarding billing issues, product problems, service question and general client concerns. Updating customer information in the customer service database. And helping customers with complaint and questions promptly.
• Mentoring new junior customer service representative and conducting training on the process work flow and Quality checks for the new joiners.
Procurement Buyer Associate @ Conduent, India
perform purchase to pay (P2P) activities in the organization.
• Maintain stock levels, view open purchase requisitions, create PO's, monitor performance of suppliers to ensure attainment of objectives in quality, delivery, service, and cost, build supplier relationships, follow up on open orders.
• Collaborate with global procurement team regarding P2P activities.
• Provide Tracking/shipment POD, update shipping dates, expedite PO's as necessary and track PO acknowledgment.
• Validation of purchase requisitions (PR) and supplier identification for sourcing.
• Review and understand contract specifications and documents to issue RFQ.
• Creating RFQs and following up with the suppliers.
• Conversion of PR to PO after completing all the above activities and sending the PO copy to the supplier.
• Negotiating with supplier in order to achieve the savings target.
• Preparing day to day reports for the team which are required for the daily operations.
Sourcing Buyer (Using SAP ARIBA Tool):
• SAP Ariba Upstream capabilities including Ariba SLP, Ariba sourcing, contract management
• Onboard new suppliers and track Vendor performance metrics
Education
Master of Business Administration - MBA - Marketing and HR - Vighnan Institute of technology and management, India
Bachelor of Business Administration - BBA - Finance - Berhampur University, India
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