Cheyenne Petzold

Highly motivated Business Analyst with 3+ years of experience on Project Management and Life Science. Expertise in requirements elicitation, process improvement, and data analysis. Skilled in collaborating with cross-functional teams to deliver projects on time.

INFOSYS Remote

Technology Analyst Nov 2023 - Present

Senior Associate Analyst Sep 2022 - Nov 2023

• Functional Consultant and Business Analyst for Pfizer
• Recognized for exceptional performance and dedication, leading to promotion from Salesforce Administrator to Business Analyst.
• Led Salesforce projects from requirements gathering through implementation, leveraging JIRA and Confluence to track key performance indicators and ensure project success.
• Demonstrated exceptional organizational, written, and verbal communication skills in a stakeholder-facing role, facilitating effective collaboration for Cross-Functional Stakeholder groups.
• Conducted comprehensive stakeholder interviews and workshops to gather detailed requirements, ensuring alignment with business objectives.
• Performed in-depth analysis of existing business processes, identifying areas for improvement and recommending optimized solutions to enhance efficiency and effectiveness.
• Facilitated User Acceptance Testing (UAT) sessions, ensuring that deliverables met business needs and quality standards before deployment.

Associate Analyst Aug 2021 - Sep 2022

• Tier 2 Help Desk for Vantage Service Operation Team for Novartis
• Demonstrated expertise in Salesforce administrative tasks (user setup, profile management, data imports, and system configuration), Data Management, and User Support and Training.
• Proactively addressed client reported issues and requests by efficiently managing tickets on the ServiceNow platform, consistently delivering timely and effective resolutions.

ALLSTATE  Old Bridge, NJ

Administrative Assistant May 2021 - Aug 2021

• Organized and standardized five years' worth of client data received from multiple third parties using advanced Excel techniques, ensuring data consistency and accuracy.
• Trained team members on advanced Excel functionalities, enhancing overall data management capabilities within the department.
• Implemented data management best practices in Excel, resulting in improved data integrity and enabling the team to better capitalize on potential client opportunities.

MONTCLAIR STATE UNIVERSITY  Montclair, NJ

Graduate Teaching Assistant Aug 2020 - May 2021

• Conducted instruction for college-level courses in Algebra, Pre-Calculus, and Introduction to Statistics, catering to an average class size of 25 students both in-person and remotely (Zoom).

Computer Lab Assistant Sep 2018 - May 2020

• Aided clients of various skill levels on how to effectively use Microsoft Office applications, including Word, Excel, and PowerPoint, and tailored instruction to meet individual learning styles and needs.

CERTIFICATIONS

MONTCLAIR STATE UNIVERSITY Montclair, NJ

Master’s Degree, Mathematics 2020-2021

GPA 3.9/4.0 (Graduated Summa Cum Laude)

Bachelor’s Degree, Mathematics; Concentration Statistics 2016-2020

GPA 3.9/4.0 (Graduated Summa Cum Laude)