Andrew Tuck

Gold’s Gym SOCAL | Northridge, CA                                                                                 March 2022 – June 2024
Senior Business Analyst, (March 2022 – June 2024) 

Position created to deliver the following initiatives:

• Online Member Acquisition Platform – Gathered business requirements and led redesign for Member Acquisition Platform which added functionality, improved flow, introduced upsell opportunities, and integrated with HubSpot.
• App - Documented full range of custom requirements for new customer facing app, evaluated potential vendor partners, and negotiated final contracts.
• Reporting - Selected, configured, and deployed enterprise-wide Data Visualization platform to increase efficiency and drive growth.
• Data Insights - Created and lead Data Insights team. 
• Rewards - Streamlined member rewards platform process, auditing, and reporting.
• Vendor Liaison - Evaluated and onboarded new member acquisition and retention vendor partners.

ABC Fitness (formerly ABC Financial) | Frisco, TX                                                 August 2007 – January 2022 

Vice President of Client Success, (September 2019 – January 2022) 

• Managed team of 12 responsible for portfolio of clients representing $148 Million in annual revenue.
• 98% client retention rate.
• Net Promoter Score of 46.92.
• Secured expansion of high-value accounts through consultative selling.  Increased sales to 4% of existing client base.
• Worked with product team to document and prioritize key software feature development.

Director of Franchise Relations, (September 2018 – September 2019) 

• Managed a portfolio of domestic and international franchise clients representing $98 Million in annual Revenue.
• Lead a team of Client Success Managers responsible for fostering relationships with key accounts.
• Industry Liaison between franchisor and franchisee.
• Identified trends and opportunities.
• Renegotiated franchisor contracts.
• Approved all SLA infractions and final reports for all franchisee clients.

Key Account Executive, (October 2009 – September 2018) 

• Managed a portfolio of top clients representing $1.5 Million in annual revenue.
• Reported on national marketplace trends.
• Migrated clients to new software platforms.
• Grew account revenue through consultative sales.
• Coordinated and prioritized service calls with on-site technicians.

Onsite Implementation Manager, (August 2007 – October 2009) 

• Provided on-site software configuration and client training.
• Lead teams of onsite technicians.

Pepperdine University, Malibu

Bachelor of Arts in Philosophy