Bailey Huck

Motivated IT professional with hands-on experience supporting software transitions, troubleshooting hardware and network issues, and assisting staff in fast-paced environments. Basic skills in Windows, Linux, networking basics, and ticketing systems, with additional experience in C++, HTML/CSS, and Python. Currently pursuing an A.A.S. in Computer Information Systems. Strong interest in remote IT support, web development, Cybersecurity, cloud technologies, QA testing, and data operations. Known for clear communication, problem-solving, and the ability to work independently.

IT Assistant — Stord, Portland, TN

May 2023 – Present

• Supported the company-wide transition from P3PL to S1W software, assisting staff, documenting issues, and ensuring smooth adoption
• Assessed network performance, identified weak or failing connection points, and reported findings to leadership
• Provided hands-on troubleshooting for Windows, printers, and networking equipment
• Assisted with hardware setup, software installation, and workstation configuration
• Used ticketing systems to track issues, document resolutions, and communicate with remote teams
• Collaborated with warehouse and operations staff to resolve technical problems with minimal downtime

Lead / IT Support — Hope Center Ministries, Portland, TN

March 2023 – 2024

• Provided day‑to‑day technical support for staff, including troubleshooting hardware, software, and connectivity issues
• Set up equipment, installed software, and maintained device inventory
• Created and updated documentation to support internal processes and on-boarding
• Assisted with basic networking tasks and printer configuration
• Coordinated with leadership to ensure technology needs were met across the facility

Customer Support Representative – Concentrix

April 2022 to March 2023

• Assisted customers across phone, email, and live chat channels, delivering clear and efficient support.
• Resolved account, billing, and technical inquiries while maintaining high satisfaction scores.
• Documented interactions accurately and followed established workflows to ensure consistent service quality.
• Collaborated with team leads to escalate complex issues and improve overall customer experience.

A.A.S. in Computer Information Systems (In Progress) Volunteer State Community College Expected Graduation: ~1.5 years from now