Selishia Hall-Kelley

PROJECT ANALYST 

Detail-oriented and proactive Project Analyst/ Business Analyst with 9 years of experience supporting regulatory and financial projects within the banking industry, cybersecurity and business administration sectors. Skilled in agile and scrum project management from conception, follow through to end results. From financial tracking, change management, project resource planning, to managing project schedules, facilitate stakeholders, clients and customers communications and ensure timely delivery of project artifacts. Known for excellent client-facing skills, dependable execution, and a resilient approach to meeting deadlines under extreme pressure. Demonstrates innovative problem-solving, strong organizational capabilities, and the ability to work independently with minimal supervision and successful in a team.

I also have extensive experience in Customer Experience Chat Specialist with 4 years of experience supporting clients. Skilled in managing live chat communications, resolving customer inquiries, and providing efficient, empathetic support in fast-paced environments. Demonstrates exceptional written communication, multitasking, and problem-solving skills while maintaining professionalism under pressure. Experienced in handling sensitive data, ensuring compliance with company policies, and collaborating with cross-functional teams to enhance customer satisfaction and operational efficiency.

London Institute of Communication and Business Management (LCP) – London, UK

 Business Management and Communication

• Specialized in organizational communication strategies, business operations, and project management.
• Developed skills in stakeholder management, cross-functional team leadership, and conflict resolution.
• Coursework included financial systems management, technical business analysis, and the integration of communication frameworks for business scalability.

The Brit School for Performing Arts and Technology – Croydon, UK
Associate Degree in Technology 

• Explored the intersection of technology and creative industries, with a focus on technical tools supporting digital production.
• Developed a strong foundation in technical project management, creative problem-solving, and integrating technology-driven solutions in dynamic environments.
• Key projects included utilizing advanced tools to enhance production workflows and managing technology systems in live and recorded performances.