Jobs
>
Tempe

    Call Center Agent - Tempe, United States - Progress Residential

    Progress Residential
    Progress Residential Tempe, United States

    1 month ago

    Show more Collapse job
    Default job background
    Description

    Job Description

    Job Description

    Text ProgressJobs to 25000 and you can chat with our Recruiting Assistant Kate who can help you find jobs, apply for jobs and answer your questions.

    Position Summary:

    As a Customer Care Associate (In Training), you will play a vital role in delivering exceptional customer service to our prospective and current residents. You will use your communication and critical thinking skills to help residents with their inquiries and troubleshoot any issues related to our products and services.

    After you successfully complete the 60-day training period you will move into a Customer Care Associate I (Tier 1) role. During your first 60 days of employment, you may not access or utilize paid time off options. In addition, you must successfully pass open note assessments.

    Essential Functions:

    • Provide exceptional customer support to prospective and current residents via phone and email channels
    • Answer inquiries and troubleshoot issues related to Progress Residential's products and services
    • Identify and escalate complex issues to Tier 2 support teams
    • Document customer interactions and follow up on open issues to ensure timely resolution

    Specific Skill Differentiators:

    • Excellent phone and email etiquette, with the ability to communicate clearly and effectively
    • Ability to manage a high volume of customer inquiries and prioritize tasks effectively
    • Knowledge of property management or leasing processes is a plus, but not required
    • Ability to solve complex problems and provide real time solutions to our customers

    Knowledge Management:

    • Leverage Progress Residential's knowledge-centered support system to improve support delivery and resolution times
    • Participate in training and development opportunities to improve knowledge and skills
    • Contribute to the development and maintenance of support documentation and knowledge base articles
    • Maintain up-to-date knowledge of Progress Residential's products and services
    • Collaborate with cross-functional teams to provide input and feedback on customer needs and pain points
    • Contribute to a positive team culture that values collaboration, feedback, and continuous improvement

    Qualifications:

    • 1-2 years of experience in a customer support role within a call center environment
    • Excellent communication skills, with the ability to explain technical information in a clear and concise manner
    • A positive attitude and willingness to learn and adapt to new situations
    • Familiarity with Salesforce or similar CRM tools is a plus, but not required
    • Ability to work onsite in a team environment

    What you can expect from us:


    Progress Residential offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:

    • In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it's about progress, not perfection.
    • We offer competitive compensation, including a performance-based bonus.
    • Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 401k match, 10 paid holidays and much more.

    Closing Statement:
    This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's supervisor at any time based upon Company need.

    Progress Residential is a proud Equal Opportunity employer, m/f/d/v.

    Company DescriptionVisit our careers page at to review and apply to Progress opportunities, you can also sign-up for job alerts. We look forward to reviewing your information

    Company Description

    Visit our careers page at to review and apply to Progress opportunities, you can also sign-up for job alerts. We look forward to reviewing your information

    We have other current jobs related to this field that you can find below

  • MDS Communications

    Call Center Agent

    1 week ago

    MDS Communications Mesa, United States Full time

    MDS is a nationally known 32-year-old company that raises donations over the telephone for some of America's most trusted charities who help those in need - organizations like Habitat for Humanity, Operation Smile, Feeding America and SAVE the Children. · We are looking to fill ...

  • Integrity Staffing Solutions

    Call Center Agent

    2 weeks ago

    Integrity Staffing Solutions Mesa, United States

    Inbound/Outbound Call Center Agent · About the Position · Our client is a trade/vocational school with programs in healthcare, trades (technician), and business. They believe that every student should have the opportunity to have a better future, and they will work with their stu ...

  • Randstad

    call center agent

    1 week ago

    Randstad Scottsdale, United States

    call center agent.scottsdale , arizonaposted may 28, 2024job detailssummary$20 - $20.01 per hourtemp to permhigh schoolcategory transportation and material moving occupationsreferenceAB_4543293job detailsAre you a motivated Customer Service Specialist interested in working for a ...

  • Randstad

    Call center Agent

    3 weeks ago

    Randstad Scottsdale, United States

    Job Description · Job DescriptionAre you a motivated Customer Service Specialist interested in working for a world leader in financial services? If you have a positive, professional demeanor and understand the importance of keeping loyal customers happy, this opportunity is perfe ...

  • Truwest Credit Union

    Contact Center Agent I

    3 weeks ago

    Truwest Credit Union Tempe, United States

    Live your best (work) life at TruWest Credit Union · Are you a people-person with a knack for problem resolution? We're seeking enthusiastic individuals to join our team as a Contact Center Agent In this position, you'll be the friendly voice on the other end of the phone provid ...

  • Bryan College

    Outbound Call Center Agent

    2 weeks ago

    Bryan College Tempe, United States

    At Bryan University we believe in challenging the boundaries of traditional education and in liberating the innate greatness in people. We know that online learning is the best option for students looking to transform their lives. We offer career-focused degree programs that empo ...

  • SA Technologies

    Call Center Agent

    5 days ago

    SA Technologies Phoenix, United States

    Description · Responsible for professionally and courteouslyserving customers by handling all inbound telephone calls pertaining toIndividual and Business-related tax compliance, delinquency and generalinformation requests and inquiries. To succeed in this position candidatessho ...

  • Integrity Staffing Solutions

    Call Center Agent

    3 weeks ago

    Integrity Staffing Solutions Mesa, United States

    Inbound/Outbound Call Center Agent · About the Position · Our client is a trade/vocational school with programs in healthcare, trades (technician), and business. They believe that every student should have the opportunity to have a better future, and they will work with their stu ...

  • TruWest Credit Union

    Contact Center Agent I

    1 week ago

    TruWest Credit Union Tempe, United States

    **Live your best (work) life at TruWest Credit Union**: · **Do you like knowing what tomorrow will bring? And the day after? And the day after that? Same, us too At TruWest, we offer steady work schedules that makes it easy for you to plan (work) life around.**: · **Self-care is ...

  • Randstad North America, Inc.

    Call center Agent

    3 weeks ago

    Randstad North America, Inc. Phoenix, United States

    Calling all Call Center Reps with at least one year of experience. Are you looking for a call center position that is Monday thru Friday, no shifts after 6 pm, $19 /hr Full time, no holiday's, great Randstad perks? We have the position for you Our c Call Center, Agent, Technology ...

  • Randstad North America, Inc.

    Call Center Agent

    4 weeks ago

    Randstad North America, Inc. Phoenix, United States

    Do you have 1 year of RECENT call center experience? Are you able to start in June on June 10th, 12th, 17th, or 19th? Are you completely comfortable with $19/hr on a WEEKLY basis? This could be the perfect opportunity for you Start Date: June Pay:$1 Call Center, Agent, Technology ...

  • BCforward

    Call Center Agent

    1 week ago

    BCforward Phoenix, United States

    Call Center Agent · BCforward is currently seeking a highly motivated IT Call Center Agent for an opportunity in Phoenix, AZ 85007 · Position Title: IT Call Center Agent · Location: Phoenix, AZ 85007 · Anticipated Start Date: ASAP. · Expected Duration: 06 plus months contract. · ...

  • SA Technologies Inc. - Asia

    Call Center Agent

    1 week ago

    SA Technologies Inc. - Asia Phoenix, United States

    Role: Call Center Agent Estimated Duration: 6+ months Location: Phoenix, AZ (hybrid) Position Description Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinqu ...

  • SBR Management LLC

    Call Center Reservations Agent

    1 week ago

    SBR Management LLC Scottsdale, United States

    Job Type · Full-time · Description · Position Summary: · Call Center Reservations Agent plays a crucial role in driving sales revenue, enhancing customer satisfaction, and maintaining operational efficiency in the reservation and sales process. They serve as a primary point of ...

  • SA Technologies Inc

    Call Center Agent

    1 week ago

    SA Technologies Inc Phoenix, United States

    Job Description · Role: Call Center Agent · Estimated Duration: 6+ months · Location: Phoenix, AZ (hybrid) · Position Description · Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to SB1734 tax compliance, ...

  • N/A

    Call Center Agent

    1 week ago

    N/A Phoenix, United States

    Call Center Agent · BCforward is currently seeking a highly motivated Call Center Agent - 100% Remote for an opportunity in Phoenix, AZ, 85007 · Position Title: Call Center Agent - 100% Remote · Location: Phoenix, AZ, 85007 · Anticipated Start Date: ASAP · Please note this is the ...

  • Village Camp

    Call Center Reservations Agent

    1 week ago

    Village Camp Scottsdale, United States

    Job Description · Job DescriptionDescription:Position Summary: · Call Center Reservations Agent plays a crucial role in driving sales revenue, enhancing customer satisfaction, and maintaining operational efficiency in the reservation and sales process. They serve as a primary poi ...

  • Randstad

    Call center agent

    2 weeks ago

    Randstad Phoenix, United States

    Ready to put your highly in-demand customer service skill set into practice in a fast-paced environment? If you're an experienced professional who has demonstrated people skills, loves troubleshooting and lives to delight customers, we have amazing customer service jobs waiting f ...

  • Insight Global

    Collections Call Center Agent

    5 days ago

    Insight Global Phoenix, United States

    Required Skills and Experience * · 2+ year of experience of call center · Experience working in a Collections Call Center OR experience in the banking or the financial industry OR experience from a sales background · Critical thinking skills, specifically knowing how to build rap ...

  • FMG EXPRESS FACILITY MANAGEMENT GROUP LLC

    Call Center Agent

    1 day ago

    FMG EXPRESS FACILITY MANAGEMENT GROUP LLC Phoenix, United States

    Job Description · Job DescriptionJob description · We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for explaining company products and s ...