-
Senior Research Analyst
2 weeks ago
Actalent Raleigh, United States Full timeDescription: · The Analytical Method Lifecycle Senior Associate will support the overall management and delivery of phase appropriate analytical method verification/qualification/validation and method transfer between stakeholders of our client and their customers. · The Method L ...
-
Senior Lab Analyst
2 weeks ago
Actalent Raleigh, United States Full timeThe Analytical Method Lifecycle High Level Associate will support the overall management and delivery of phase appropriate analytical method verification/qualification/validation and method transfer between stakeholders of our client and their customers. The Method Lifecycle Anal ...
-
Business Analyst- Senior
2 days ago
Novalink Solutions LLC Raleigh, United StatesNC Department of Health and Human Services seeks a Senior Business Analyst/Technical Writer to support IT software development projects implemented by vendors and/or in-house development teams. · Primary tasks include: · • Identify and document stakeholders, data flows, and curre ...
-
Senior Analyst
2 days ago
First Citizens Bank Raleigh, United StatesOverview: · As a Senior Analyst of Cyber Risk Reporting, you will be leading the development of narratives around FCB's cyber risk posture and collaborating with subject matter experts across cybersecurity functions, in order to drive effective risk reporting and decision-making ...
-
Senior Analyst
2 weeks ago
Actalent Durham, United States Full timeThe Analytical Method Lifecycle Associate will support the overall management and delivery of phase appropriate analytical method verification/qualification/validation and method transfer between stakeholders of our client and their customers. The Method Lifecycle Analyst will en ...
-
Senior analyst
3 weeks ago
HCL Technologies Raleigh, United StatesTo clearly understand the client's cybersecurity environment and respective product. · To monitor, configure, and troubleshoot cybersecurity issues and related monitoring tools · To analyse and validate cybersecurity incidents in-detail and help the L3 team with RCAordata or logs ...
-
Senior analyst
1 week ago
HCL Technologies Raleigh, United StatesTo clearly understand the client's cybersecurity environment and respective product.To monitor, configure, and troubleshoot cybersecurity issues and related monitoring toolsTo analyse and validate cybersecurity incidents in-detail and help the L3 team with RCAordata or logs colle ...
-
Senior Credit Analyst
1 day ago
First Horizon Bank Raleigh, United States Full timeLocation: On site in Raleigh, NC · Summary · The Credit Analyst, Sr position provides high level analytical support in underwriting/analyzing commercial credit facilities and assisting Portfolio Managers and Relationship Managers in managing customer relationships. This position ...
-
Senior Compliance Analyst
3 weeks ago
First Citizens Bancshares, Inc. Raleigh, United StatesThis position provides complex support for compliance efforts through analysis, reporting, and risk identification. Leads the investigation and resolution of discrepancies or suspicious activity identified in transactions, loans, or other business ac Compliance Analyst, Complianc ...
-
Senior Financial Analyst
1 week ago
First Citizens Bancshares, Inc. Raleigh, United StatesThis position a senior level analyst supporting the Quantitative Balance Sheet Management (BSM) Team. Serves as an analytic resource for Net Interest Income (NII) projections for CCAR (Comprehensive Capital Analysis & Review) capital stress testing a Financial Analyst, Financial, ...
-
Senior Pricing Analyst
3 weeks ago
Underwriters Laboratories Raleigh, United StatesThoroughly understands UL Solutions or similar, databases, systems and tools, and has the ability to freely pull-out data needed for requested analysis and reports. Understands supported industries and their needs to conduct quantitative and qualitat Pricing Analyst, Pricing, Ana ...
-
Senior Risk Analyst
2 weeks ago
First Citizens Bancshares, Inc. Raleigh, United StatesThis position provides cybersecurity risk management and expert support at the highest level of cybersecurity governance and oversight for Cyber processes, risks and controls. Creates methods to evaluate potential losses, and develops high-impact sol Risk Analyst, Risk, Continuou ...
-
Senior Fiscal Analyst
2 weeks ago
City of Raleigh North Carolina Raleigh, United StatesThe City of Raleigh is looking for a highly competent and motivated individual to join the Accounting Division in the Finance Department to serve as a Senior Fiscal Analyst. The Finance department supports City-wide operations and is a fast-paced wor Fiscal, Analyst, Accounting, ...
-
Senior Financial Analyst
3 weeks ago
Cyfle Raleigh, United StatesAbout the job Senior Financial Analyst · Salary: $ 130,000.00 · We have partnered with a Consulting Engineers for the Utility Industries company in the Raleigh, NC area to provide them with a Senior Financial Analyst. Please review the below description and let us know if you a ...
-
Senior Risk Analyst
2 weeks ago
First Citizens Bancshares, Inc. Raleigh, United StatesThis position provides risk analytics and expert support at the highest level of operational complexity to business units. Creates methods to evaluate potential losses, and develops high-impact solutions to minimize or eliminate risk. Recommends and Risk Analyst, Risk, Analyst, S ...
-
Senior Tax Analyst
2 weeks ago
Ascension Search Partners Raleigh, United StatesSenior Tax Analyst (Income Tax, 100% Remote) · The Senior Tax Analyst assists with tax provision, income tax compliance, tax audits and notices and ad hoc projects as needed within the department. · Responsibilities · Assist with the preparation and review of quarterly and year-e ...
-
Senior IT Regulatory Analyst
10 hours ago
First Citizens Bancshares, Inc. Raleigh, United StatesThis is a remote role that may be hired in several markets across the United States. The Senior IT Regulatory Analyst will play a key role in ensuring the 1st Line IT Regulatory Compliance function provides effective coverage and management of IT com IT, Regulatory, Compliance, A ...
-
Senior Credit Analyst
3 weeks ago
First Horizon National Corporation Raleigh, United StatesLocation: On site in Raleigh, NC Summary The Credit Analyst, Sr position provides high level analytical support in underwriting/analyzing commercial credit facilities and assisting Portfolio Managers and Relationship Managers in managing customer rel Credit Analyst, Portfolio Man ...
-
Senior Financial Analyst
3 weeks ago
General Dynamics Information Technology Raleigh, United StatesJob Description Summary: · We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also ...
-
Senior Credit Analyst
11 hours ago
First Horizon Bank Raleigh, United StatesJob Description · Location: On site in Raleigh, NC · Summary · The Credit Analyst, Sr position provides high level analytical support in underwriting/analyzing commercial credit facilities and assisting Portfolio Managers and Relationship Managers in managing customer relationshi ...
Client Account Support Senior Analyst - Raleigh, United States - The Cigna Group
Description
Please note:
This hybrid role will require the incumbent candidate to come into the Charlotte, NC or Raleigh, NC office 2-3 days per week.
The Client Account Support Senior Analyst role provides professional input to Client Services assignments and projects for a designated book of business.
Accountable to proactively manage, respond and address client and broker inquiries through service plans to facilitate results attainment for the client experience and net promoter score (NPS), persistency and overall customer growth.
The ideal candidate will have demonstrated experience and ability to manage all services aspects of Client Account service delivery, product offerings, funding types and platforms for assigned accounts within a market/region.
This includes managing business relationships, delivery of moderately complex client and broker requests, using independent judgment and discretion, proactive service support and management of sensitive cases.
Key responsibilities will also include facilitating root cause analysts and issuing resolution across matrix lines.The incumbent candidate must be based out of the following office:
Charlotte, NC
Raleigh, NC
Responsibilities:
Serve as primary point of contact for a designated book of business and responsible to service excellence for clients and broker partners that include handling day-to- day service related needs, proactive issue identification, resolution and root cause analysis.
Attend geographically assigned local market client/broker meetings
Completes day-to-day Client Account Support tasks without immediate supervision, but has ready access to advice from more experienced team members.
Builds strong relationships with the client/broker, proactively identifying the needs of the customer and satisfying the customer in a timely manner.
Makes on-site presentations to existing and prospective clients to educate and inform on products as required and in support of client retention.
Exhibits expert knowledge and understanding of moderately complex processes, compliance and regulatory requirements and can effectively apply in a fast- paced environment.
Provide support for designated Client Service Operations Lead team on all issues and initiatives related to resolving issues or delegating to matrix business partners as needed.
Specifically identify risks, diagnose problems, perform root cause analysis, understand notifications as well as changes, influence, solve problems and make recommendations.
Including participation in project execution.Provide subject matter knowledge to cross-functional teams and influence business partners accuracy and importance of timely submission to execute.
Attention to detail, accuracy and ability to work under tight time constraints and communicate effectively for team success.
Qualifications:
Bachelor/Associate's degree in a related field preferred or at least 3-5 years of related experience.
Previous sales operations, service, sales support skills and working knowledge/experience strongly preferred
Exceptional customer centric skills and knowledge in all product and funding types strongly preferred.
Strong attention to detail; Ability to quickly understand the Clients' needs and expectations.
Proven Strong analytical and problem solving skills, strongly preferred
Organized and experienced in meeting tight deadlines
Strong communication and interpersonal skills (verbal, written)
Ability to consistently meet tight deadlines and work under pressure
Strong working knowledge of Microsoft Outlook, Word, Excel, PowerPoint and Salesforce is required
Prior experience working with matrix partners and external customers is preferred
Ability to attend client/broker events locally with potential to travel
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life.
We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.
Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
Do not email for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible.
Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment.
These states include:
Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.