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Phoenix

    Call Center - Phoenix, United States - CEDENT

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    Description

    Job Description:

    Listens and probes to provide one-on-one advice that helps connect clients with solutions to achieve their financial goals. Serves as a subject matter expert engaging via chat with clients that are navigating our digital banking pages, by responding to questions about our products & applications to ultimately make it easy for clients get what they need digitally. Involves referring customers to the appropriate line of business for products or services not supported. Uses a combination of pre-approved messaging and free form responses to create a personalized experience for each of our clients. May interact with more than one client at a time. Accountable for a great client experiences and successful resolution of all requests.

    Skills:

    • Attention to Detail
    • Customer and Client Focus
    • Interpret Relevant Laws, Rules, and Regulations
    • Written Communications
    • Adaptability
    • Client Experience Branding
    • Customer Service Management
    • Issue Management
    • Problem Solving
    • Advisory
    • Business Development
    • Client Solutions Advisory
    • Consulting
    • Research


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