- Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
- Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
- Perform bookkeeping activities such as balancing accounts and conducting audits.
- Make and confirm reservations.
- Promote Hersha Hospitality and brand-specific marketing programs.
- Greet guests immediately upon arrival; register and assign guests to hotel rooms.
- Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
- Compute bills, collect payments, handle cash, and make change for guests.
- Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
- Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.
- Follow sustainability guidelines and practices related to HHM's EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
- Associate's or Bachelor's degree preferred.
- 1 to 3 years of related experience.
- Work schedule varies and may include working on all shifts, holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
-
Front Desk Supervisor
2 days ago
The Sarasota Modern, a Tribute Portfolio Hotel Sarasota, Florida, United States PermanentOverview: · Opportunity: Front Desk Supervisor · Supervise front desk operations in accordance with established guest service, quality and sustainability standards. · Your Growth Path · Assistant Front Office Manager – Front Office Manager – Assistant General Manager · Your Focus ...
-
Front Desk Supervisor
1 week ago
The Don CeSar Saint Pete Beach, United StatesProperty Description: · The Don CeSar, known as the "Pink Palace" and a legendary landmark on St. Pete Beach, Florida, is looking for talented individuals to join our team As a job applicant, you'll have the opportunity to work in a world-class, historic resort known for its luxu ...
-
Front Desk Supervisor Ft
2 weeks ago
Springboard Hospitality Venice, United StatesAbout our company: · Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. · Springboard team members are a diverse mix of independent innovators, savvy st ...
-
Front Desk Supervisor
3 weeks ago
Bluegreen Vacations - Bluegreen Corporation Bradenton, United StatesVia Roma Resort, located in Bradenton, FL, is seeking a Front Desk Supervisor. Hiring Immediately, apply today Compensation: Dependent upon experience. Schedule: Full-Time; flexible, may include weekends. Location: 2408 Gulf Dr N, Bradenton Beach, F Front Desk, Supervisor, Hotel ...
-
Opthalmic Technician
1 week ago
Envision Eye Specialists Sarasota, United StatesResponsibilities: · - Perform various technical tasks and procedures as directed by the supervisor · - Maintain accurate and detailed records of patient information · - Assist with front desk duties, including scheduling appointments and answering phone calls · **Requirements**: ...
-
Front Desk Supervisor
3 weeks ago
Aimbridge Hospitality Bradenton, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room r ...
-
Maintenance/grounds Technician
1 week ago
The Out-of-Door Academy Sarasota, United States**Maintenance/Grounds Technician** · - The Out-of-Door Academy seeks a **_Maintenance/Grounds Technician _**for the Uihlein Campus in Lakewood Ranch to join our facilities department.**Responsibilities** · - Reporting to the Campus Maintenance Supervisor, the **_Maintenance/Groun ...
-
Business Office Supervisor
2 weeks ago
Doctors Same Day Surgery Sarasota, United States**Introduction**: · Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family Jump-start your career as a(an) Business Office Supervisor today with Doctors Same Day Surgery. · **Bene ...
-
Front Desk Supervisor
2 weeks ago
TradeWinds Island Resort St Pete Beach, United StatesCompensation Type · Hourly · Highgate Hotels · Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San F ...
-
Front Desk Supervisor
1 week ago
TradeWinds Island Resort St Pete Beach, United StatesCompensation Type · HourlyHighgate HotelsHighgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francis ...
-
Front Desk Supervisor
4 days ago
Tradewinds Island Resort St Pete Beach, United StatesCompensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Franci ...
-
Custodian - Beaches/night
1 week ago
Manatee County, FL Bradenton, United States**Salary** · - $ $19.32 Hourly**Location** · - Bradenton, FL**Job Type** · - Full-Time (Hourly)**Job Number** · **Department** · - Property Management**Division** · - Grounds Maintenance**Opening Date** · - 04/18/2024**Closing Date** · - 4/25/2024 11:59 PM Eastern**General Inform ...
-
Library Assistant
3 weeks ago
Lake Erie College of Osteopathic Medicine Bradenton, United States**JOB SUMMARY**: The Library Assistant provides support to students, faculty and staff within the Learning Resource Center in the areas of circulation; using reserve collections; reading room supervision; and other duties as assigned. **Regular hours for this position are 2:30 -1 ...
-
Rooms Operations Manager
1 week ago
Marriott International, Inc Longboat Key, United States**Additional Information** Overnight shift · **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The St. Regis Longboat Key Resort, 1620 Gulf of Mexico Drive, Longboat Key, Florida, United States VIEW ON MAP · **Schedule** Full-Time · **Located Rem ...
-
Housekeeping Residences Attendant
5 days ago
Marriott International, Inc Longboat Key, United States**Job Number** · **Job Category** Housekeeping & Laundry · **Location** The St. Regis Residences Longboat Key, 1620 Gulf of Mexico Drive, Longboat Key, Florida, United States VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** N ...
-
Restaurant Busser Pt
3 weeks ago
Springboard Hospitality Venice, United StatesAbout our company: · Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. · Springboard team members are a diverse mix of independent innovators, savvy st ...
-
Housekeeping Suite Attendant Ft
2 weeks ago
Springboard Hospitality Venice, United StatesAbout our company: · Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. · Springboard team members are a diverse mix of independent innovators, savvy st ...
-
Sr. Collections Specialist
1 week ago
Community Health System Sarasota, United StatesJob Description · Essential Duties and Responsibilities · (List in order of importance or percentage of time spent on the particular responsibility - High to Low) · * Responsible for all aspects of follow up and collections, including making telephone calls, accessing payor websi ...
-
Guest Service Agent
2 days ago
The Sarasota Modern, a Tribute Portfolio Hotel Sarasota, Florida, United States PermanentOverview: · Opportunity: Guest Service Agent · Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. · Your Growth Path · Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager · Y ...
-
Food & Beverage Supervisor
1 week ago
Springboard Hospitality Venice, United StatesAbout our company: · Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. · Springboard team members are a diverse mix of independent innovators, savvy st ...
Front Desk Supervisor - Sarasota, United States - The Sarasota Modern, A Tribute Portfolio Hotel
Description
Overview
Opportunity: Front Desk Supervisor
Supervise front desk operations in accordance with established guest service, quality and sustainability standards.
Your Growth Path
Assistant Front Office Manager – Front Office Manager – Assistant General Manager
Your Focus
Your Background and Skills
Work Environment and Context
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Source: Hospitality Online
