Front Desk Supervisor Ft - Venice, United States - Springboard Hospitality

Springboard Hospitality
Springboard Hospitality
Verified Company
Venice, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

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Description

About our company:


Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.


Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.


At every level, the Springboard team is dedicated to going _Above & Beyond_ to deliver hotels that transform people, properties & communities.

From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey—inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.


Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio.

From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.


Primary mission:

Supervise the Front Desk Agents, Valet, Bell staff to ensure completion of essential duties necessary for an efficient Front Desk operation.

May supervise other areas as Manager on Duty of Hotel in the absence of other supervisory personnel.

Supervise the Front Desk Agents, Valet, Bell staff to ensure completion of essential duties necessary for an efficient Front Desk operation.

May supervise other areas as Manager on Duty of Hotel in the absence of other supervisory personnel.


SCOPE OF WORK + TEAM

  • Reports to Front Office Manager
  • Supports the Front Office Department/ Reservations

RESPONSIBILITIES

  • Handle guest checkins and checkouts efficiently and in a friendly and professional manner.
  • Supervise Front Desk Agents, Valet, Bell staff and handle workload during shift. Complete shift checklists as specified.
  • Review VIP reservations, amenity orders, and resumes for incoming and inhouse guests. Update the computer system by inputting inventory and noninventory groups.
  • Control suites to ensure suites and special blocks are handled correctly.
  • Communicate with other departments to ensure proper handling of guests and groups. Maintain contact with Reservation and Sales regarding requests for suites, special accommodations, etc. Maintain control over rate changes on inhouse guests.
  • Run accurate room status reports in a timely manner and relay necessary information to effected departments and individuals.
  • Update daily group information; maintain and be familiar with future group files. Monitor and prepare group requirements and relay necessary information to effected departments and individuals.
  • Print cashiers report and verify balances. Verify all banks and deposits accordingly.
  • Monitor key control to maintain hotel security.
  • Respond to guest questions regarding the hotel. Know the lay out of the hotel including all suites, parlors, meeting rooms and all outlets' location and hours of operation.
  • Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
  • Train, crosstrain, and retrain (when necessary) all Front Desk Personnel.
  • Perform special projects and other responsibilities as assigned.
  • Participate in hotel committees, MOD program and task force assignments.
  • Assist the Front Office Manager in all areas requested and act in his/her place during his/her absence

Qualifications:


EXPERIENCE:

-
Prior Experience:

  • 1+ years supervisory experience in a hotel or other customer relations Position
-
IT Expertise:


  • Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
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Education:


  • High School education or equivalent experience.
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Subject Expertise:


  • Ability to communicate in English. Second language desirable.
  • Ability to achieve positive guest relations and maximize guest satisfaction.
  • Ability to handle cash and credit transactions.
  • Ability to enforce all company rules and Standard Operating Procedures (SOPs).
  • Knowledge of cash handling and credit transaction procedures.
  • Ability to work variable schedules, including weekends.
  • Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
  • Report any unusual occurrences and/or request to Supervisor.
  • Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
  • Must be service oriented with excellent customer service
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