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    Member Services Representative Monday-Friday 6am-2pm - Salinas, United States - Planet Fitness

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    Full time
    Description
    Days: Monday -Friday
    Time: 6am-2pm
    Pay Rate: $16

    The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities
    • Greet members, prospective members and guests, providing exceptional customer service.
    • Handle all front desk related activities including:
      • Answer phones in a friendly manner and assist callers with a variety of questions.
      • Check members into the system.
      • New member sign-up.
      • Take prospective members on tours.
      • Facilitate needed updates to member's accounts.
      • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
      • Assist in maintaining the neatness and cleanliness of the club.
    Qualifications/Requirements
    • Customer service background preferred.
    • Basic computer proficiency.
    • A passion for fitness and health.
    • Upbeat and positive attitude
    • Punctuality and reliability is a must.
    • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
    • Strong listener with the ability to empathize and problem solve.
    • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
    • High School diploma/GED equivalent required.
    • Must be 18 years of age or older.
    Physical Demands
    • Continual standing and walking during shift
    • Continual talking in person or on the phone during shift


  • Planet Fitness Salinas, United States

    Job Description · Job DescriptionDays: Monday -Friday · Time: 6am-2pm · Pay Rate: $16 · The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective member ...

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