-
Government Relations Manager
3 weeks ago
Giesecke & Devrient New York, United StatesMit unserer Expertise schaffen wir Raum fr Ideen, die die Welt bewegen. · G+D macht das Leben von Milliarden von Menschen sicherer. Wir entwickeln innovative Produkte und Lsungen fr die Absicherung von Bezahlvorgngen, Identitten, Konnektivitt und Daten. Mit mehr als 170 Jahren E ...
-
Government Relations Manager
3 weeks ago
Giesecke & Devrient New York, United StatesMit unserer Expertise schaffen wir Raum für Ideen, die die Welt bewegen. · G+D macht das Leben von Milliarden von Menschen sicherer. Wir entwickeln innovative Produkte und Lösungen für die Absicherung von Bezahlvorgängen, Identitäten, Konnektivität und Daten. Mit mehr als 170 Jah ...
-
Public Relations Manager
3 days ago
The Talent Magnet New York, United StatesOur client is a pioneering institution with a 90-year legacy, deeply committed to transformative urban and international education. · Their innovative approach to increasing college access and completion outcomes, particularly for first-generation students, has garnered national ...
-
Employee Relations Manager
1 week ago
Sevita New Jersey, United States Full timeAt Sevita we believe that everyone deserves to live well. For more than 50 years, our team members have provided home and community-based health care for adults, children and their families across the United States. As a member of our corporate team, you'll help shape the work th ...
-
Labor Relations Manager
1 week ago
Serrano Search New Jersey, United StatesABOUT US: Serrano Search, LLC is a unique executive search firm dedicated to labor relations-related recruitment. We accept search assignments nationally for positions that typically fall into two categories: We help clients hire the best talent in the country when they currently ...
-
Public Relations Manager
5 days ago
Larroude Inc. New York, United StatesLarroudé, a leading designer shoe company, is seeking a creative and motivated PR Coordinator to join our dynamic team. This position offers an excellent opportunity to gain hands-on experience in a fast-paced and innovative work environment. You will work closely with our NY tea ...
-
Public Relations Manager
3 weeks ago
M&T Bank New York, United States Full timeOverview: · Lead media/PR/reputational issues across M&T Bank's footprint, including New York City, Long Island, Westchester County, and New Jersey among others in service of the bank's business lines and enterprise teams; responsible for communicating M&T Bank's policies, philo ...
-
Guest Relations Manager
3 weeks ago
Marriott Hotels & Resorts New York, United StatesSupports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues. CANDIDATE PROFILE E Relations, Manager, Guest Ser ...
-
Talent Relations Manager
5 days ago
Highsnobiety New York, United StatesHighsnobiety is a brand dedicated to the latest in style, culture, and the community pushing them forward. We don't just report on what's happening - we are shaping it. From industry deep dives to product curations to our very own in-house garments, our goal is to bring you not a ...
-
Donor Relations Manager
1 week ago
Capital Impact Partners New York, United StatesJob Description · Job DescriptionThe Momentus Capital branded family of organizations - which includes Capital Impact Partners, CDC Small Business Finance, and Ventures Lending Technologies - is transforming how capital and investments flow into communities to provide people acce ...
-
Guest Relations Manager
2 weeks ago
Mandarin Oriental Hotel Group New York, United StatesGuest Relations Manager · Apply now Position: Guest Relations Manager (Full time #539373) · Property / Office: Mandarin Oriental, New York · Location: New York, NY, United States · The Group · Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the wo ...
-
Public Relations Manager
1 week ago
The Talent Magnet New York, United StatesOur client is a · pioneering institution · with a 90-year legacy, deeply committed to transformative urban and international education. · Their innovative approach to increasing · college access · and · completion outcomes , particularly for first-generation students, has g ...
-
Council Relations Manager
3 weeks ago
The Conference Board New York, United StatesPosition Summary: · The Council Relations Manager is an integral member of the US Council Engagement · team, responsible for managing the planning, quality, and execution of Council · meetings for a portfolio of 8-10 Councils with a value of $1 million in · membership fees, and e ...
-
Guest Relations Manager
1 week ago
Marriott International New York, United StatesJob Number · Job Category Rooms & Guest Services Operations · Location The New York EDITION, Five Madison Avenue, New York, New York, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Management · JOB SUMMARY · Supports all prop ...
-
Analyst Relations Manager
3 weeks ago
TEPHRA New York, United States: · Analyst Relations Manager( Digital Software &Solutions) · Our Client is hiring an Analyst Relations Manager to build and nurture relationships with key IT industry analysts in order to position Our Clients's Digital Software & Solutions Group (DS&S) as a leader in customer ...
-
Guest Relations Manager
3 days ago
Marriott International New York, United StatesJob Number · Job Category Rooms & Guest Services Operations · Location The Ritz-Carlton New York NoMad, 25 West 28th Street, New York, New York, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Management · JOB SUMMARY · Suppor ...
-
Employee Relations Manager
1 week ago
MedElite LLC New York, United StatesAbout MedElite: · MedElite provides innovative solutions for skilled nursing facilities by partnering with long-term care providers and clinicians for the benefit of the facilities, the specialists, and most importantly, the patients. MedElite's vision is to revolutionize geria ...
-
Manager of Alumni Relations
19 hours ago
Trevor Day School New York, United StatesThe Manager of Alumni Relations is responsible for developing and implementing strategies to · cultivate relationships with Trevor alumni and engage them in the life of the school. This role is · critical in fostering a sense of community and loyalty among a diverse group of al ...
-
Media Relations Manager
5 days ago
Candid New York, United StatesPOSITION: Media Relations Manager · REPORTING TO: · Senior Director of Communications & Brand Awareness · SUPERVISES: · N/A · SCHEDULE · 35-hour work week, Monday through Friday · LOCATIONFlexible. In-person attendance is expected during our annual, weeklong all-staff summit. Add ...
-
Public Relations Account Manager
3 weeks ago
PR Consulting New York, United StatesPR Consulting, based in New York City and Paris, specializes in brand imaging and public relations development for the fashion, beauty, hospitality, and lifestyle industries. · We measurably advance a brand's specific goals to impact its trajectory and have a proven track record ...
Guest Relations Manager - New York County, New York, United States - Park Lane
Description
Compensation Type:
Yearly
Highgate Hotels:
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S.
gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean.
Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues.The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.
Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value.
With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands.
Highgate maintains corporate offices in London, New York, Dallas, and Seattle.Location:
Park Lane New York, situated on Billionaires' Row – home to the world's most coveted addresses on
Central Park South – has been completely reimagined as a departure from its neighbors and serves as a
unique and inclusive retreat within walking distance of the city's cultural hubs including Lincoln Center,
Carnegie Hall, 5th Avenue shopping, and the Museum of Modern Art. The 47-story property features 610
rooms – nearly half of which provide sweeping park-facing views – and 11,000 square feet of reimagined
indoor and outdoor event space. A fitness center perched on the fifth floor offers state-of-the-art
equipment and its own separate outdoor terrace.
The reimagined hotel features three new food & beverage venues throughout the hotel including an 80-seat lobby bar with an outdoor promenade, an intimate restaurant on the hotel's second floor, and CentralPark South's only rooftop lounge atop the hotel.
Perched on the 47th floor, the cocktail bar will treat guests to a one-of-a-kind experience against the backdrop of Manhattan's sprawling skyline and park.
Overview:
Guest Relations Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
Responsibilities:
Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner.
Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s.
Carry a cell phone at all times.
Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.
Develop employee morale and ensure training of Guest Services personnel.
Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.
Attend daily and monthly Rooms Merchandizing meetings.
Participate in required M.O.D. program as scheduled.
Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
Ensure that no-show revenue is maximized through consistent and accurate billing.
Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting.
Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s.
Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.
Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use.
Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s.
Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.
Ensure sign off of all Service Standards by Position for Guest Services staff.
Assist in preparation of revenue and occupancy forecasting.
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Must maintain constant communication with Housekeeping, Reservations and the Credit Manager.
Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service.
Ensure correct and accurate cash handling at the Front Desk.
Follow and enforce all Highgate Hotel credit policies.
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
Establish and maintain key control system.
Ensure participation within department for monthly Highgate Hotel team meeting.
Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.
Monitor all V.I.P.'s, special guests and requests.
Salary - $65,000 - $70,000 Annually
Qualifications:
Must be proficient in Windows, Company approved spreadsheets and word processing.
Must have a valid driver's license from the applicable state.
Long hours sometimes required.
Light hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.
Guest Relations Manager professionals in New York City
-
Anthony LOPEZ
Front Desk concierge customer service
-
Daniel Rasnick
GISP
-
Samvel Krajian
AV Technician
-
Daven Hines
Marketing Manager
-
Yolanda Langley, MS, PMP
Healthcare Operations
-
Stefanie Eimesser
Marketing Expert, Sr. Brand Manager, Event Planner