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    Director, Development - New York, NY, United States - Imagen Technologies

    Imagen Technologies
    Imagen Technologies New York, NY, United States

    3 weeks ago

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    Description
    Imagen Technologies is a high growth healthcare startup enabling patients to be diagnosed, treated, and managed at their primary care appointment (vs.

    Today, we've built an AI-enabled platform that enables patients to receive immediate diagnostic tests, immediate results, and immediate next steps – all in a single Primary Care appointment.


    For example:
    through our platform, women across the U.S.

    are now receiving comprehensive breast imaging, results, and specialist-driven next steps at their local Primary Care office, condensing a multi-month diagnostic journey into 60 minutes.

    With over $160m in funding from Google Ventures and some of the largest clinical networks in the country, we are rapidly expanding this platform across the U.By 2026, we will be delivering care across 35 states and to more than 5m patients per year.

    The ideal candidate knows how to manage relationships both internally and externally to promote strong long-term alignment and customer satisfaction.

    This role requires 30-50% travel, driven by the size and complexity of your customer portfolio.
    Coordinate across Imagen's departments both during new implementations and once a customer is fully implemented to ensure we rapidly and effectively respond to customer needs
    Develop in-depth strategic and operational understanding of existing customers at the market and individual clinic level, and provide analytical and advisory support to leaders as they look to improve operations, drive growth and achieve short and long-term objectives
    Manage executive and line-level relationships with assigned customers
    Oversee a team of dedicated Program Managers (your direct reports) for your customers – and set direction for the Customer Engagement, Workflow Ops, and other Ops teams in partnership with our Commercial leads – to drive success with your customers
    Gather and synthesize market intelligence in support of improving product, operations, sales, marketing, and other related functions.
    Track record of successfully managing and growing customer accounts
    Experience managing cross-functional teams in healthcare operations
    In-depth understanding of primary care and multi-specialty clinical operations as well as deep knowledge and experience in value-based care
    Motivated by customer satisfaction and tangible improvements in Key Performance Indicators (KPIs) both for Imagen and for your customers

    Strong process orientation - can successfully bring together and manage the internal expertise necessary to help drive a customer issue to closure or a sale to completion.

    At least 5+ years of experience, including at least 3 years in a direct customer relationship management and/or sales role
    Our headquarters are based in New York, NY and this job is conducted remotely.

    Imagen is committed to the principle of equal employment opportunity for all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

    The base salary for the position is betwee n $200,000 - $225,000 plus equity, performance-based bonus, and benefits. Imagen Technologies maintains a Substance Abuse and Testing policy.
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