- Create checklists of tasks for enrollment days (on and off campus), establishes timelines, and monitors work.
- Monitor and track registrants/non registrants; initiate calling/emailing campaigns, communicating with students on their basic financial aid status, next steps, placement testing, etc.
- Plan and conduct weekly enrollment sessions and support training processes of enrollment lab.
- Responsible for continually updating and monitoring information contained in the data bank for the College's Chat system (includes enabling Registration office questions, establishing criteria/ key words, linking, combining duplicate question, updating), as well as resolution of errors and missing questions.
- Through weekly meetings with Manager for Registration, support various functions (Campus Central, enrollment Lab, Live Chat, phone answering, email and rotating) through various student affairs offices as needed etc.
- Operate and monitor Enrollment Lab during registration peak and open lab periods.
- Assist with training of student workers in Campus Central and support enrollment lab training processes.
- Provide accurate and timely information to students and community members.
- Maintain a solid understanding of federal financial aid and scholarships, College guidelines, policies and procedures and the Family Educational Rights and Privacy Act (FERPA).
- Responsible for facilitating registration of students in courses according to student planning and the educational plan established by faculty advisor/counselor in accordance with Registration processes.
- Assist students with the admission form, FAFSA set-up and login, registration, financial assistance, payment arrangements and/or records functions.
- Assist students on accessing information on the College website and through Student Planning Self-Service.
- Understand testing and academic advising processes, as well as a basic understanding of other student affairs departments in order to serve as a campus resource for current and potential students.
- Inform students, parents and general public of payment/payment plan structure and resources. Support students in completing the electronic payment options.
- Provide suggestions to enhance the delivery of enrollment services information.
- Document student interactions in Colleague as well as other technologies, as deemed necessary.
- Support front line Registration staff in answering calls, emails, chat, enrollment campaigns.
- Other duties as assigned. Qualifications:
- Education
- Bachelor's degree or equivalent required.
- Experience
- Minimum three (3) years higher education or customer service experience required.
- Evidence of commitment and sensitivity to students from different backgrounds required.
- Experience and proficient in Microsoft Products including Excel required.
- Four (4) years of experience in a high volume service environment preferred.
- PC, FAX, calculator, copier, laser printer, multi-line telephone, video recorder, digital projector, scanner, administrative database and student self-service system.
- High traffic office and campus interaction, greeting the public and answering incoming telephone calls/emails; some minor lifting of boxes as needed up to 20 lbs.
- This position is subject to a background check at the College's expense. Hybrid Remote Eligible:
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Enrollment Associate - Glen Ellyn, United States - College of DuPage
Description
Enrollment Associate (PT, Temporary) CPTN40944REG
Enrollment Associate (PT, Temporary) CPTN40944REG
The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions.
College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.
Primary Duties and Responsibilities:
Responsible for coordinating enrollment support, registration/enrollment lab services, portal education sessions and programming for new students. Assists with coordination of enrollment days sessions. Provides students information and registration support that includes all aspects of College procedures, programs and services that pertain to the enrollment process. Responsible for maintaining knowledge of enrollment services processes to assist students with registration in courses pursuant to academic degrees and certificates. Responsible for providing exceptional customer service and accountable for attaining performance goals associated with new and continuing students. Supports adult education, CE students and Dual Credit/Dual Enrollment and enrollment support center services.
Part-Time Work Schedule: Beginning July 1 through August 9, Monday & Tuesday, 1pm- 7pm and Wednesday & Thursday, 12:pm - 6pm, may be weekend or hours outside of work hours to support enrollment events.
Beginning August 12, Monday through Thursday, 12pm - 6pm and Friday 12pm - 5pm, may be weekend or hours outside of work hours to support enrollment events.
Hiring Range:
Classified 9 Hourly/$23/hourly
College of DuPage is an equal opportunity employer. We are committed to diversity and creating an inclusive environment for all employees.
College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.
To apply, visit
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