Genesys L3 Consultant - Cambridge, United States - Braintree Technology Solutions Inc.

Braintree Technology Solutions Inc.
Braintree Technology Solutions Inc.
Verified Company
Cambridge, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Troubleshoot issues and provide break-fix support for Genesys Cloud CX platform

  • Configure service requests, develop new flows, and integrate data from systems like ServiceNow and Salesforce
  • Collaborate with Product Owners and Business Analysts to develop technical solutions
  • Develop, test, debug, and maintain call flows and deployed interfaces
  • Implement API and web service integrations using Rest, Soap, JSON
  • Maintain run books, Knowledge Bank, and project documentation
  • Analyze and report on Genesys Cloud contact center platform analytics
  • Provide daytoday production support and understand IVR call flows
  • Automate manual efforts in the contact center domain
  • Obtain and maintain relevant Genesys Cloud certifications

Additional Preferred Skills:


  • Understanding of Cisco UCCX Call Flows
  • Experience with migration from On-Prem to Cloud Contact Center
  • Handson experience with Conversational IVR and Chatbot technologies
  • Understanding of Generative AI concepts

Qualifications:


  • Minimum of 8 years of experience in Genesys Contact Centre
  • Experience with Genesys Cloud CX platform and Cisco UCCX
  • Knowledge of SBCs such as Cisco Cube and Oracle
  • Strong engineering and software development skills
  • Excellent communication and collaboration abilities

Job Type:
Contract


Benefits:


  • 401(k)
  • Dental insurance
  • Health insurance

Schedule:

  • 8 hour shift

Experience:

Genesys Contact Centre: 8 years (preferred)


Ability to Commute:

  • Cambridge, MA required)

Work Location:
In person
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