Service Delivery Manager - Boston, United States - Braintree Technology Solutions Inc.

Braintree Technology Solutions Inc.

Verified Company

Boston, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Participate in the Program roadmap, rollouts, and strategic discussions with internal and customer stakeholders.

Maintain alignment with Program Director/Business Relationship Managers.
Maintain an overall Programlevel view with the current state/progress and achievements.
Review delivery accomplishments and ensure adherence to budgeting preparation and control.
Track work progress and maintain relationships with other Partners/Vendors/Suppliers.
Oversee Delivery Quality and handle Customer Escalations.
Build and maintain the right team to deliver the program/track.
Identify learning needs to upskill the team's capabilities.
Identify potential risks/escalations and work with Scrum Master/Product Owner on Root Cause Analysis and define corrective actions.
Ensure compliance and reporting as defined for the track.
Communicate effectively across a complex and diverse group of stakeholders.
Management of service delivery performance and compliance through agreed metrics and Service levels.

Qualifications:

Experience in managing largescale digital programs (25+ Team members).
Ability to comprehend key digital technologies like Cloud, DevOps, and eCommerce.
Strong experience in the Retail Domain.
Commercially astute with strong negotiation and management skills.
Deep and practical ITILv3 knowledge and experience.
Experience in organizational initiatives
Ability and flexibility to work in a virtual environment across multiple time zones.
Flexibility to work nonstandard hours in supporting global production systems.

Additional Requirements:

such as Value Creation, OCM, and CSAT.

Job Type:
Contract

Benefits:

Schedule:

Experience:

- large-scale digital programs (25+ Team members: 5 years (preferred)

Retail Domain: 5 years (preferred)

Ability to Commute:

Work Location:
In person

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