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    Account Manager II, Enterprise - San Francisco, United States - Rakuten

    Rakuten
    Rakuten San Francisco, United States

    3 weeks ago

    Default job background
    Description

    Job Description:


    Rakuten Rewards is searching for an Account Manager to partner with the team of Account Executives to deliver outstanding client service and support to merchant partners.

    The Account Manager will report into the Sales Manager and/or Director of Sales and support 2-3 Account Executives.

    Responsibilities

    Analyze and understand merchant performance and deal structures; forecast results, create campaign proposals, track and present results
    Work cross functionally with site operations, marketing and creative teams to ensure commission offers and cash back are correct, asset requirements are communicated, campaigns are executed in accordance with IOs
    Run reports and provide analytics on past and future campaigns and distribute to sales team (ad hoc by request and weekly reports per network as needed)
    Generate reports in preparation for multiple conferences and client meetings throughout the year
    Use Salesforce to create and administer advertising proposals and insertion orders (IOs), present to merchants as necessary
    Check inventory availability, run inventory reports, update account records and details in Salesforce
    Respond to inbound inquiries from merchants and educate new advertisers about our program
    Ensure insertion orders for campaigns are completed and signed, take screenshots of placements for reporting/JSOX as required
    Work and communicate effectively with broadly distributed team members across multiple time zones
    Requirements

    Bachelor's degree
    A minimum of 3-5 years of experience working in an account management or sales role
    Previous experience supporting a sales team and working directly with clients is a plus
    Excellent interpersonal, written and oral communications skills
    An eye for detail and accuracy
    Excellent Problem Solving and Data Analytical Skills
    Proficient in Microsoft Suite Products, Google Suite, Cloud Storage (Box) & Salesforce
    Able to work in fast paced environment while prioritizing tasks and time efficiently
    #LI-EP1

    Five Principles for Success
    Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

    Always improve, Always Advance - Only be satisfied with complete success - Kaizen
    Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
    Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
    Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
    Speed Speed Speed - Always be conscious of time - take charge, set clear goals, and engage your team


    Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.

    Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.


    At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below.

    Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location.


    The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.

    USD $62, $107,136.00 annually
    #J-18808-Ljbffr
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