- Review all systems throughout the day to ensure proper assignment of all cases.
- Assist Grievance personnel in documenting, filing, tracking, and closing grievances.
- Identify trends and root causes of issues, propose solutions, or escalate ongoing problems to the Quality Management team.
- Complete quality reviews on all resolution letters and correspondence to ensure accuracy, quality, and proper documentation.
- Monitor the entering of all received grievances on the same day.
- Provide training and onboarding orientation for new and existing Quality Assurance staff.
- Ensure closure of all grievances/complaints daily in the system.
- And other duties as directed by management.
- Adaptability to changing environments and ability to manage multiple priorities.
- Experience and knowledge of Call the Car processes and systems, including CCERRTS, Medi Routes, dispatch, customer service, and client expectations.
- 2+ years of relevant work experience in a medical setting.
- 1-1.5 years of call center experience in a customer service role preferred.
- 2+ years of experience with complaints and/or grievance resolution in a medical environment.
- High school diploma or GED minimum educational requirement.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) is necessary.
- Skilled in using Google Docs and Drive, SharePoint, and Smartsheet is preferred.
- Effective written and verbal communication skills are essential.
- Successful completion of a Criminal Background Screening and Drug Screen.
- Passing of the government exclusion list at the time of hire and monthly thereafter is mandatory.
-
Quality Assurance Lead
3 weeks ago
AVEVA Lake Forest, United StatesAVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. · We're the first software busin ...
-
Mission Assurance Lead
2 weeks ago
Anduril Industries Costa Mesa, United StatesAnduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the defense industry, Anduri ...
-
Specialist, Quality Assurance
2 weeks ago
Call the Car Diamond Bar, United StatesWe are currently expanding our team and looking for a **Quality Assurance Specialist** to join us. If you're passionate about healthcare and making a difference in people's lives, this is the job for you · **BASIC JOB PURPOSE**:Quality Assurance Specialist is responsible for inve ...
-
Customer Quality Analyst Ii
1 week ago
Niagara Bottling Diamond Bar, United StatesAt Niagara, we're looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water. · - Work in an entrepreneurial and dynamic environment with a chance to make an impact. · - Develop lasting relation ...
-
Call Center Lead I
2 weeks ago
Call the Car Diamond Bar, United States**JOB OVERVIEW** · Under the supervision of the Customer Service Manager, the Call Center Lead assists with training/cross training staff, oversees the tasks handled by staff to ensure deadlines are met and ensure productivity. The Lead ensures staff are adhering to company polic ...
-
Manager, Customer Service
2 weeks ago
Call the Car Diamond Bar, United StatesUnder the supervision of the Director of Customer Service, the Call Center Manager is responsible for managing and directing all aspects of an inbound call center; implementing and reviewing contact center procedures and policies to serve the customers by delivering a high standa ...
-
Measurement Technician Quality Assurance
3 weeks ago
Spectrum Innovations Diamond, United StatesWe are looking for reinforcements for our location in Bad Oeynhausen: Measurement Technician Quality Assurance (m/f/d) The battenfeld-cincinnati group is one of the world's leading providers of extrusion systems and equipment for the production of pipes, sheets, films, profiles, ...
-
Grievance Coordinator
1 week ago
Call the Car Diamond Bar, United StatesWe are currently expanding our team and looking for a **Quality Assurance Specialist** to join us. If you're passionate about healthcare and making a difference in people's lives, this is the job for you · **BASIC JOB PURPOSE**:Quality Assurance Specialist is reponsible for inves ...
-
Artwork Production Designer Iii
5 days ago
Niagara Bottling Diamond Bar, United StatesAt Niagara, we're looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water. · - Work in an entrepreneurial and dynamic environment with a chance to make an impact. · - Develop lasting relation ...
-
Call Center Lead
5 days ago
Call the Car Diamond Bar, United States**JOB OVERVIEW** · Under the supervision of the Customer Service Manager, the Call Center Lead assists with training/cross training staff, oversees the tasks handled by staff to ensure deadlines are met and ensure productivity. The Lead ensures staff are adhering to company polic ...
-
Lead Quality Assurance Engineer
2 weeks ago
City National Bank Los Angeles, United StatesOverview: · LEAD QUALITY ASSURANCE ENGINEER WHAT IS THE OPPORTUNITY? The Lead Quality Assurance Engineer leads and helps improve quality throughout our applications and processes. They work closely with development engineers, product, devops, customer success, and leadership to ...
-
Lead Quality Assurance Technician
3 weeks ago
Bridgeview Solutions Orange County, United StatesJob Description · Job DescriptionBridgeview Solutions is leading a confidential search, on behalf of a well-known brand that bridges manufacturing and technology, to identify a Lead Quality Assurance Technician to oversee a high-performing QA team and bring technical expertise an ...
-
Quality Management/Assurance Lead
1 day ago
Solugenix Irvine, United StatesJob Description · Job DescriptionQuality Management/Assurance Lead · Irvine, CA (Hybrid) · Long-Term Contract · Job ID · Solugenix is assisting a client, a prestigious and large investment management company in their search for a Quality Management/Assurance Lead. This is a long ...
-
Project Director
3 weeks ago
MasTec Inc Pomona, United StatesOverview: · Henkels & McCoy West (A MasTec company) one of largest utility contracting firms, with offices across the West Coast with a reputation as one of the most reliable and innovative firms in engineering and construction, is currently seeking a **Project Director** for ele ...
-
Construction Safety Specialist
2 weeks ago
California State University Pomona, United States**Job no**: 538130 · **Work type**: Staff · **Location**: Pomona · **Categories**: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Safety, On-site (work in-person at business location) · **Type of Appointment**: Full-Time, Probationary · **Collective Bargain ...
-
Lead Quality Assurance Technician
1 week ago
Bridgeview Solutions, LLC Los Angeles, United StatesBridgeview Solutions is leading a confidential search, on behalf of a well-known brand that bridges manufacturing and technology, to identify a Lead Quality Assurance Technician to oversee a high-performing QA team and bring technical expertise and a continuous improvement mindse ...
-
Director of Event Technology Ii
2 weeks ago
Encore Global Pomona, United StatesThe approximate salary range is based on skills & experience $70,000.00-$90,000.00 per year with bonus opportunity. · Position Overview · The Director, Event Technology II (DET II) is responsible for leading a successful sales and operations team to achieve the revenue and profit ...
-
Part-time Customer Service Representative
3 weeks ago
Made in Mars, Inc. Pomona, United States Part time**Passionate About People? Excel as Our Customer Sales Representative** · A leading food wholesale company is currently seeking a talented and motivated _**Part-time Customer Sales Representative for Food Wholesale**_ to help drive our business growth. · **Job Overview**: · As a ...
-
Us Non-accredited Foreign Grad, Ca
2 weeks ago
CVS Health Pomona, United StatesYou've invested a lot of time and energy in your education. Now you want the chance to make your mark. We offer challenging opportunities for you to learn and grow professionally. In our programs, you'll be immersed in a culture of continuous improvement, with the goal of changin ...
-
Lead Quality Assurance Specialist
3 weeks ago
Crystal Stairs Los Angeles, United StatesJob Description · Job DescriptionCrystal Stairs, Inc. · Improving the Lives of Families through · Child Care Services, Research, and Advocacy · Crystal Stairs is committed to building and sustaining a diverse, fully vaccinated workforce and culture. As part of this commitment, Cr ...
Quality Assurance Lead - Diamond Bar, United States - Call the Car
Description
Job Description
BASIC JOB PURPOSE:
To support Quality Assurance (QA) Management in ensuring that daily tasks and responsibilities are fulfilled by the QA Specialists. The QA Lead offers training to the team and oversees the productivity of the QA Specialists.
TYPICAL WORKING CONDITIONS:
Primarily in an office environment. There might be occasions that involve high pressure and strict deadlines. Prolonged sitting is to be expected.
WORKING SHIFTS:
Monday to Friday, 8-hour shift within 8:00 am - 4:30 pm
RESPONSIBILITES/DUTIES:
PREFERRED QUALIFICATIONS:
REQUIREMENTS:
ACCOMMODATION: Adjustments to job duties and functions can be made by Call the Car based on organizational needs.