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Kenosha

    Customer Service Management Trainee - Kenosha, United States - Uline

    Uline
    Uline Kenosha, United States

    3 weeks ago

    Uline background
    Description

    Position Responsibilities

    • Manage and lead a team of customer service reps on a daily basis.
    • Participate in a rotational training program covering all aspects of customer service management.
    • Set goals and provide mentoring / coaching.
    • Perform quality monitoring on team members and provide feedback.
    • Audit department processes and identify areas for improvement.
    • Assist in the recruiting process to fill customer service positions.

    Minimum Requirements

    • High school diploma or equivalent required . Bachelor's degree preferred .
    • Excel at verbal communication, listening, feedback, delegation, fostering teamwork and multi-tasking.
    • Strong track record of customer-focused service and attention to detail.
    • Prior leadership / management experience is a plus.

    Benefits

    • Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.
    • 401(k) with 6% employer match.
    • Paid holidays and generous paid time off.
    • Tuition Assistance Program that covers professional continuing education.
    • Bonus programs that include annual performance, sales goals and profit sharing.

    Employee Perks

    • First-class fitness center.
    • Beautifully maintained walking trails.

    About Uline

    Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

    Uline is proud to operate as a drug-free workplace . All new hires must complete a pre-employment hair follicle drug screening .

    EEO/AA Employer/Vet/Disabled

    #LI-AP3

    #LI-IL001

    (#IN-KNCS)

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