Regional Facilities Manager - Charlotte, United States - JLL

Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients.

We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.

Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

• Manage and lead a team of service professionals, including performance management, training, and development, and ensuring high levels of employee engagement.
• Oversee the delivery of Charlotte based IFM services, including facility maintenance, janitorial services, security, engineering, and other related services, ensuring compliance with contractual agreements and key performance indicators.
• Develop and maintain strong relationships with clients, acting as a point of escalation for service-related issues, addressing concerns, and resolving conflicts in a timely and efficient manner.
• Monitor service delivery performance and conduct regular audits to ensure compliance with established standards and procedures, identifying opportunities for improvement and implementing best practices.
• Collaborate with cross-functional teams, including finance, procurement, and human resources, to ensure seamless service delivery, resource allocation, and alignment with organizational goals and objectives.
• Develop and manage budgets, providing accurate financial forecasting and reporting, and driving cost optimization initiatives while maintaining service quality.
• Stay abreast of JLL and industry trends and developments in IFM service delivery, identifying opportunities for innovation and recommending process enhancements and technology solutions.
• Foster a culture of continuous improvement, encouraging feedback, and implementing performance management initiatives to drive employee development and maximize team efficiency
• Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities.
• Establish a "Safety First" culture on the site and improve safety performance by championing our level of awareness and changing all staff's safety behaviors.
• Promote customer and JLL related sustainability initiatives in partnership with account ESS team
• Have a strong focus ensuring our JLL staff and 3rd party vendor partners meet all EHS, AHJ's, and other compliance calendars and Satisfaction Surveys client expectations and Statements of Work (SOW) requirements.
• Life Cycle Asset Maintenance - ensure .all critical equipment vendor PM's are completed as per schedule in partnership with Regional Engineering Manager
• Measure and manage client feedback, written and verbal throughout the year. Conduct formal and informal relationship meetings with contacts.
• Standardize Service Level Provisions - support all site and JLL Sourcing initiatives to consolidate vendors and standardize SLA's and scopes of work.
• Any and all other duties and tasks assigned.

Employee Management

• Establish site level goals in conjunction with Regional IFM Director and cascade "SMART" objectives into your teams IPMP's
• Provide superior employee management to all direct reports.
• Actively develop FM team members, prepare them for roles with increased responsibilities, provide for or recommend promotional opportunities for top performers.
• Maintain an effective succession plan for yourself and all team members.
• Complete and submit objectives, mid-year reviews and year-end accomplishments by required due dates.
• Manage and engage in the on-going performance review process for all direct reports by required due dates.
• Recognize success of the team and the individual using appropriate recognition and rewards.

Financial Targets

• Effectively manage site operating expenses
• Develop and submit a detailed site operating budget as required. Provide weekly / monthly variance analysis and submit all periodic forecasts by assigned due dates. Attend client meetings as required to present budget/actuals summary details and provide commentary for all variances.
• Update/develop 5 year Facility Capital/Operating Improvement Project Plans for facility.
• Support JLL Sourcing Team on all Sourcing Initiatives; implement all service level changes and/or supplier transitions as required.
• Work with Facility Coordinators, Facility Managers and Vendor partners to ensure all financial processes are followed for competitive bids, issuing Purchase Orders or Work Orders, approvals are documented in system of record and invoice are processed timely.

Growth of Company

• Actively identify, develop and document best practices that increase our value to the client.
• Encourage your staff to make a JLL da Vinci submittal for a new innovation or best practice that your team has been able to implement for your site.
• Demonstrate ability to apply and support new technology and corporate programs as they are rolled out.
• Support Account Team on all new scope change initiatives and priority projects. Actively seek to expand our scope into related areas that we can leverage our current staff/partners.
• Manage scope transitions for client by following established JLL Financial and transition processes including development of KPI's and SLA's for all managed services.

Relationship Management

• Manage contractual key performance indicators and outcomes of assigned staff reporting to the position and assigned portfolio
• Maintain interface with third party vendors, ensuring total contract compliance, accurate and timely invoice approvals, and resolve critical performance issues to client service quality

Compliance

• Provide overall facility services in accordance with the firm, and the accounts' standard processes and procedures including application of policies and programs, coordination of information
• Ensure compliance and standardized approach with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the client's Facility Partners to manage on behalf of the client as owner

Requirements

• Bachelor's Degree or equivalent
• 10+ years Integrated facility management experience progression with demonstrated ability to think strategically and anticipate client concerns. Prior financial banking client experience a plus.
• Experience in driving OSHA compliant safety program and maintaining environmental compliance related to facility operations (Air, Water, Waste Management).
• Proven ability to drive superior performance
• Willingness to interface and develop relationships with peers in region and across the client account to ensure consistent delivery of account wide initiatives and practices
• Experience in supporting compliant Environmental, Health and Safety training program related to facility management operations.
• Strong interpersonal skills and problem solving ability.
• Excellent verbal / written communication and presentation skills.
• Proven record of providing excellent employee care, and external customer service.
• Basic knowledge of CMMS and Purchase Order Process
• Knowledge of standard business and accounting practices.
• Knowledge of Excel and ability to analyze data.
• Willing to travel to assigned properties

Location:
On-site -Charlotte, NC

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.

We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Flexible and Remote Work Arrangements may be available

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date.

You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen).

Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests.

This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.