Senior Facility Manager - Charlotte, United States - JLL

Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients.

We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.

Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

As a Senior Facility Manager, you will be responsible for overseeing and managing the operations and maintenance of class A commercial properties.

You will ensure that properties are well-maintained, in compliance with regulations, and provide a safe and productive environment for occupants.

Additionally, you will be responsible for managing a team of facility management professionals, overseeing budgets, and developing strategic plans to optimize property performance.

Key Responsibilities:

Property Operations Management:

• Oversee the day-to-day operations of commercial properties, ensuring efficient functioning of facilities, equipment, and systems.
• Develop and implement proactive maintenance programs to enhance property reliability and reduce downtime.
• Monitor service contracts and ensure adherence to quality standards and cost-effectiveness.

Team Leadership and Management:

• Lead and manage a team of facility management professionals, including hiring, training, performance evaluation, and ongoing development.
• Foster a positive and collaborative work environment, encouraging teamwork and effective communication.
• Delegate responsibilities and provide guidance to team members to ensure effective execution of tasks.
• Oversight of engineering team and ensuring the effective management of engineering operations to maintain high standards of performance and operational efficiency.

Strategic Planning and Budgeting:

• Develop and implement strategic plans to achieve property objectives, optimize operational efficiency, and enhance occupant satisfaction.
• Prepare and manage budgets and forecast for property operations, maintenance, and capital expenditures with adherence to Key Performance Indicator (KPI) target and document client approved exceptions.
• Identify cost-saving opportunities and recommend improvements to enhance property performance.

Compliance and Risk Management:

• Ensure properties are in compliance with local, state, and federal regulations, including health and safety standards.
• Develop and maintain emergency response plans to address potential risks and manage crisis situations.
• Conduct regular audits and inspections to identify and address potential issues or deficiencies.

Building Occupants and Stakeholder Relations:

• Build and maintain strong relationships with building occupants addressing their concerns and resolving issues promptly in accordance with service level agreement (SLA).
• Collaborate with internal and external stakeholders, including vendors, contractors, 3rd party service providers, and landlords when applicable to ensure effective service delivery.
• Participate in Building Occupant meetings, providing updates on property operations and addressing any concerns or requests.

Client Service

Assure an effective communication protocol is in place on both the JLL and Client side with peers, subordinates, senior managers, vendors and customers.

Respond promptly and accurately to email and phone communications. Actively participate in meetings sharing ideas and solutions as may be appropriate.

Instill a high level of performance expectations from team members to include client focus, open and timely communication up and down the organization and encourages risk taking and innovation.

• Project Management:
• Take responsibility for managing smaller-scale facility-related projects.
• Coordinate project scope, budget, and schedule with relevant stakeholders and ensure project objectives are met within set parameters.
• Identify and engage appropriate vendors and contractors, obtain competitive bids, and negotiate contracts.
• Supervise project execution, ensuring adherence to quality standards, timelines, and budget constraints.
• Provide regular project updates and communicate any potential risks or issues to stakeholders.
• Conduct post-project evaluations to assess outcomes and identify areas for improvement.

Qualifications and Skills:

• Bachelor's degree in Facility Management, Engineering, Business Administration, or related field. Master's degree or relevant professional certifications are a plus.
• Proven experience in facility management, and property management would be a plus.
• Strong leadership and team management skills, with the ability to motivate and mentor a diverse team.
• Excellent organization and time management abilities, with the capacity to prioritize tasks and meet deadlines.
• Strong knowledge of building systems, equipment, and maintenance best practices.
• Proficient in budgeting, financial analysis, and cost control.
• Excellent communication and interpersonal skills, with the ability to interact effectively with tenants and stakeholders at all levels.
• Knowledge of local building codes, regulations, and safety standards.
• Proficient in using JLL's Corrigo
• Experience in E1, SAP, Workspace, and SharePoint a plus.

Location:
On-site -Charlotte, NC

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.

We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Flexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.

We take our responsibility to protect the personal information provided to us seriously.

Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process.

We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.

We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date.

You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen).

Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests.

This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.