First Level Support - Bulls Gap, TN, United States - Emerald Enterprises

Emerald Enterprises

Verified Company

Bulls Gap, TN, United States

2 days ago

Posted by:

James Miller

beBee Recruiter

Freelance

Description

We are an IT company based in Dreieich (Frankfurt) and we are looking for a dedicated First Level Support employee (m/f/d) to join our team.

Position:
First Level Support (m/f/d)

Location:
Munich

Working hours:
Full-time, 8 hours per day from Monday to Friday

Responsibilities:

Providing support to our customers in First Level Support for IT issues via phone, email, and video call
Handling and resolving inquiries and incident reports in the area of audio, video, and data transmission
Managing tickets and documenting support processes
Actively participating in the development and optimization of support processes
Working closely with other support teams and technical experts

Requirements:

Experience in First Level Support and solid knowledge in the area of audio and video communication
Proficiency in video call technologies, particularly AVVC (Audio Video Call Control) and DSS (Digital Signal System)
Strong communication skills and a customeroriented mindset
Teamwork and ability to work independently
Excellent German language skills, both written and spoken

We offer:

Exciting and diverse tasks in a dynamic team
Opportunities for personal and professional development
Pleasant working environment and modern equipped workplace

Application:

Note:
We strive to promote diversity in our company. Applications from people with different backgrounds are explicitly welcome.

Contact:

We are happy to answer any questions you may have.