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    Call Center Representative - Los Angeles, United States - Zoom Vibe Co

    Zoom Vibe Co
    Zoom Vibe Co Los Angeles, United States

    1 week ago

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    Description

    About Us:


    At Zoom Vibe Co, we're not just a videography company; we're your visual storytellers, your memory-makers, and your partners in capturing life's most precious moments.

    With a passion for creativity and an eye for detail, our team of skilled videographers is on a mission to turn your events into cinematic experiences that you'll cherish forever.

    Zoom Vibe Co we are seeking enthusiastic and customer-focused Call Center Representatives to join our team.

    The ideal candidates will be responsible for handling inbound and outbound calls, providing excellent service and support to our customers.

    Responsibilities

    Answer incoming calls and respond to customer inquiries in a professional and courteous manner
    Provide information about products, services, and company policies to customers
    Process orders, returns, and exchanges accurately and efficiently
    Resolve customer complaints and escalate issues to the appropriate department as needed
    Follow call center scripts and procedures to ensure consistency and quality of service
    Use computer systems to access and update customer accounts, record interactions, and track progress
    Meet or exceed established performance metrics, such as call quality, average handle time, and customer satisfaction scores


    Qualifications:
    High school diploma or equivalent
    Previous experience in a customer service or call center role preferred
    Excellent communication and interpersonal skills
    Strong active listening skills and ability to empathize with customers
    Problem-solving and conflict resolution abilities
    Proficiency in computer skills, including typing and navigating multiple software applications simultaneously
    Ability to work independently and as part of a team
    Flexibility to work various shifts, including evenings, weekends, and holidays


    Benefits:
    Competitive salary
    Opportunities for professional development
    Inclusive and creative work environment
    Contribution to exciting and diverse video projects


    If you are passionate about videography, organized, and eager to contribute to the success of our video productions, we invite you to apply for the position of Production Assistant.

    Join us in creating captivating and visually stunning content
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