iGaming Support Specialist - Moorestown, United States - Parx Casino

Parx Casino Moorestown, United States

2 weeks ago

Description

Job Description
***Please note: this position will be located in Moorestown, NJ***

Serve as the first point of contact for our online sports book and online casino guests, providing excellent service by utilizing your knowledge of company products, promotions and resources to resolve issues and questions by phone, live and email.
Acts as the voice and frontline service representative for the online website and branded mobile applications.
Assist players regarding sports betting and general gambling terminology, including understanding payouts for sportsbook and online wagering.
Understanding of multiple device platforms such as PC, Mac, Android, and Apple.
Troubleshoot and multi-task across multiple platforms such as email, live chat, and phone.
Assist customers with explaining account security and player authentication when they call with questions.
Handle customer complaints and inquiries from first point of contact through resolution providing excellent customer service by acting in a calm and professional manner at all times.
Ability to assist with technical issues such as player account creation, account verification, deposit and withdraw processing, device compatibility, and geolocation.
Understanding online gaming regulations related to different gaming jurisdictions.
Able to properly follow policies and procedures.
Assist players with troubleshooting and understanding of promotional offers, bonuses, and loyalty programs.
Able to understand and explain, if necessary, KYC and document verification.
Handle multiple tasks between our player user interface and our internal user face.
Understand and communicate our terms and conditions to our players.
Provide clear notes on tasks performed and add into the system as required.
Proper communication when escalating issues to managers and other departments.
Performs all other duties as assigned.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Experience and Skills

Bachelor's Degree preferred. 2 years related experience (Customer Service). Previous Call Center experience preferred.
Knowledge of sports betting and the casino industry.
Knowledge of AML and Fraud detection.
Previous experience with payment processing.
Strong attention to detail; Excellent customer service skills.
Ability to handle Guest issues with tact and poise.
Ability to communicate to all levels of the organization.
Easily adaptable to changing business needs and priorities.
Proficient in MS Office applications advanced Excel and Power Point skills a must.
Must be able to work all shifts, and weekends/holidays as required. Must be able to communicate effectively in English, both verbally and through written communications.
Must be knowledgeable of all federal, state and local laws and regulations relevant to operations.

Job Benefits
Company Benefits include (please note that some are reserved for Full Time Team Members only):

Medical/Dental/Vision after 90 days of continuous full time service

Paid Time off (Vacation, Sick, Holidays)

401K with partial company match (after 6 months of employment - both FT and PT)

Short and Long Term Disability (after a qualifying period)

Employee Dining Room

Free Uniforms and Parking

Bright Funds Charitable Match program

Team Member Assistance Fund

Tuition Reimbursement

Appreciation and Celebration Events

Fun Company Swag

This is not a comprehensive list of benefits offered.

Igaming Support Specialist

3 weeks ago

betPARX Moorestown, United States

What You'll Do: · - Assist players regarding sports betting and general gambling terminology, including understanding payouts for sportsbook and online wagering. · - Understanding of multiple device platforms such as PC, Mac, Android, and Apple. · - Assist customers with explaini ...
Business Support Specialist

2 weeks ago

Freedom Mortgage Marlton, United States

**Summary**: · The Specialist, Bus Support I will work with Business Associates and IT Support teams supporting our Core Platform areas. Will reside in the Information Technology Enterprise Business Support Department and will be responsible for working cross-functionally with bo ...
IT Technology Support Specialist

3 weeks ago

VIRTUA Marlton, United States

**Location**: Virtua Camden OLOL Full Time (40 hours/week) Monday - Friday Hours: 12noon - 8:30pm · **Summary**: · Installs, configures and responds to Customer Support calls for software, hardware, peripherals, and other data network devices; troubleshoots and repairs network co ...
IT Support Specialist

1 week ago

VMX Technologies, LLC Camden, United States

VMX Technologies is seeking a Help Desk Technician with a minimum of 2 years' worth of experience working with a variety of small to large clients in a professional IT environment. · **Position Primary Responsibilities** · - Provide unparalleled remote support for clients spannin ...
Customer Support Specialist

1 week ago

YEGO Cedar Brook, United States

Job Description · Job DescriptionCustomer Support Specialist¿Siempre has querido ayudar a las personas a navegar por el mundo utilizando vehículos eléctricos? YEGO es un servicio líder de moto-sharing, alquilando scooters eléctricos por minuto en Barcelona, Valencia, Málaga, Sevi ...
IT Support Specialist

6 days ago

Cooper University Health Care Camden, United States

**About us** · At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technol ...
IT Support Specialist

2 weeks ago

Norstella Yardley, United States

**Description** · **Technical Support Specialist** · **_Why Norstella?_** Norstella unites market-leading companies that all have a shared goal of improving patient access. Each organization (Evaluate, MMIT, Panalgo, Citeline and The Dedham Group) delivers must-have answers for c ...
Community Support Specialist Iv

1 week ago

Legacy Treatment Services Group Hainesport, United States

The duties of the Community Support Specialist include contributing to the development, implementation, monitoring, and updating of consumers' individual habilitation plans; therapeutic rehabilitative skill development; implementation of Illness Management and Recovery (IMR) prin ...
IT Support Specialist

20 hours ago

Adapt Health LLC Plymouth Meeting, United States

: · At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the qualit ...
Behavioral Support Specialist

1 week ago

Applied Counseling and Consulting Services LLC Bensalem, United States

Applied Counseling and Consulting Services is currently seeking a Behavioral Support Specialist at our agency for part time employment (-25 hours per week) for multiple consumers within the Bensalem/Northeast Philadelphia area. As a Behavioral Support Specialist, you will contrib ...
Recovery Support Specialist

3 weeks ago

Philadelphia Fight Philadelphia, United States

**Philadelphia FIGHT Behavioral Health** · **Recovery Support Specialist (MAT) Job Description** · **Qualifications**: The Recovery Support Specialist will have a Bachelor degree or higher from an accredited institution in behavioral health documented by an original transcript. T ...
Technical Support Specialist

1 week ago

Worldgate, llc Philadelphia, United States

**Summary**: · The Hardware Technical Service Support Specialist will be responsible for responding to calls through an established hotline and troubleshooting Time Clock Hardware. This position will also travel to customer sites throughout the city of Philadelphia to address and ...
Behavioral Support Specialist

3 weeks ago

Improve Philadelphia, United States

Improve provides evidence-based early intervention services to children ages 3 - 5 with a variety of developmental needs both in the home and preschool setting throughout the Philadelphia area. We are looking for qualified applicants who hold a · 1. Four-year degree in education, ...
Technical Support Specialist

1 week ago

SAIC Philadelphia, United States

Job ID: · **Location**:PHILADELPHIA, PA, US · **Date Posted**: · **Category**:Information Technology · **Subcategory**:Technical Support · **Schedule**:Full-time · **Shift**:Day Job · **Travel**:Yes, 25 % of the Time · **Minimum Clearance Required**:None · **Clearance Level Mus ...
Sales Support Specialist

3 weeks ago

CarShop Glen Mills-CS906 Glen Mills, United States

Are you looking for a great opportunity to learn the automotive business? · **Sales Support Specialist-Glen Mills, PA**: · CarShop US-Penske Automotive Group is looking for a dependable, team oriented Sales Support Specialist to carry out vehicle deliveries in accordance with the ...
Recovery Support Specialist

1 week ago

Civiq Health Llc Levittown, United States

**Position Summary** · - Supervise clients in Phase 2 at STR · - Ensure clients abide by program schedule and clinical requirements · - Ensure the health and safety of all clients · - Coordinate and support psycho-educational groups in nighttime IOP · - Ensure the cleanliness and ...
IT Support Help Desk Specialist

1 week ago

Hadco Metal Trading Co LLC Bensalem, United States

: · **Hadco Metal Trading Co., LLC **distributes and supplies metal products including aluminum, stainless steel, carbon, related alloys, and engineering grade plastics. Our products include plate, sheet, and extensive offerings of long products for general engineering, aerospace ...
Behavioral Support Specialist

3 weeks ago

Applied Counseling and Consulting Services LLC Lansdale, United States

Applied Counseling and Consulting Services is currently seeking a Behavioral Support Specialist at our agency for part time employment (-12 hours per week) for multiple consumers within the Lansdale area. As a Behavioral Support Specialist, you will contribute your leadership and ...
Recovery Support Specialist

3 weeks ago

Recovery Centers of America Devon, United States

**Recover Support Specialist (RSS) Opportunity** · Recovery Centers of America at Devon is currently looking for Recovery Support Specialists to join our team. · **As a RSS, you will** · - Monitor patient activities, provides security checks throughout shift, completes documentat ...
Program Support Specialist

1 week ago

Datawize Technologies Inc Trenton, United States

**Program Support Specialist (Data Specialist)** · **Shift: 8:30 AM to 4 PM with 30 minutes (unpaid)** · **Address: 1 John Fitch Way Trenton NJ ** · **Work remotely 2 to 3 days per week** · **Business Casual (75%) and Business Attire (25%)** · Review and enter client information, ...