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Boca Raton

    Coordinator 2, Product Sales Support - Boca Raton, United States - Comcast Corporation

    Comcast Corporation
    Comcast Corporation Boca Raton, United States

    3 weeks ago

    Default job background
    Full time
    Description
    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

    Job Summary

    Responsible for the facilitation of Business Class customer orders from order submission through installation. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

    Job Description

    Core Responsibilities

    • Accurately update, track, and process all bulk agreements using the established files/databases within the region, while meeting service level guidelines. Scan, upload, and maintain complete packets for all deals in Salesforce. This includes but is not limited to, Agreements Packets, Wi-Fi Assessments, Courtesy Requests, Address lists, Legal Description, Property Easements.
    • Accurately and timely record all required easements, within service level guidelines. This includes but is not limited to, logging, county filing, and following up on exceptions through to full resolution. Accurately and timely process Common Area Wi-Fi/Courtesy account requests as outlined in fully executed Agreements, within service level guidelines. This includes but is not limited creating new service requests on courtesy portal, working with warehouse team.
    • Maintain and create market development (SMB) engagements using Salesforce, Century, Orion and review mid-market ROE as requested with 24-48 hrs. Assess tools Aegis, Watchtower, salesforce, and Costar to avoid creating duplicate ROE requests. Timely follow up (within 24 hrs.) with business partner emails requesting additional POC information to work requests. Follow through until completion.
    • Complete address audits and work with other owners to resolve discrepancies. Once the correct address count is established, upload into biller and SS within 30-60 of receipt of Packet. Update Dwell type and HMC to ensure revenue compliance.

    Regular and punctual attendance required. This is not a complete list of responsibilities as other duties maybe assigned.


    Employees at all levels are expected to:
    Understand our Operating Principles; make them the guidelines for how you do your job.
    Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
    Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
    Win as a team - make big things happen by working together and being open to new ideas.
    Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
    Drive results and growth.
    Respect and promote inclusion &diversity.
    Do what's right for each other, our customers, investors and our communities.

    Disclaimer:
    This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

    Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

    Education

    High School Diploma / GED

    Relevant Work Experience

    2-5 Years

    Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

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