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    Customer Service Representative - Duluth, United States - Nth Degree

    Nth Degree
    Nth Degree Duluth, United States

    3 weeks ago

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    Description

    ** Customer Service Representative**

    **Job Category****:** Tradeshow Operations **Requisition Number****:** CITYO001067 Showing 1 location

    Open Location

    Duluth, GA 30096, USA

    Open Location

    Duluth, GA 30096, USA

    **Job Details**

    **Description**

    Were seeking an energetic Customer Service Representative who is a multi-tasking master. A quick-thinking problem-solver who is a pro with both technology and customers. The Customer Service Representatives impact is visible both in and out of the office. From client billing to labor coordination, this is an active role that engages with stakeholders at many levels and helps to ensure our values translate from behind the desk out to the show floor.

    At Nth Degree, we dont merely manage trade shows, exhibits, and events. We use them as a means to create loyal customers for our clients. Our job is to craft experiences that help build stronger brandsand we relish it. Whether were managing a complex trade show exhibit, driving strategy for an international event, or simply installing a 1010 booth for one of 1,400 domestic and multinational clients, were passionate about what we do. From our headquarters in Atlanta, Georgia, as well as 22 satellite offices across North America and several major European cities, we serve our clients at over 13,000 event and trade show projects annually.

    Nth Degree is home to some of the most tenured and sought-after experts in the industry. Around here, that doesnt translate to stuffy or unapproachable. Instead, we value transparency, connectedness, and the lives we live outside of the office. We love what we do and who we do it withbecause our people are brilliant, humble, and fun

    **How Youll Add Value**

    The Customer Service Representatives impact is visible both in and out of the office. From client billing to labor coordination, this is an active role that engages with stakeholders at many levels and helps to ensure our values translate from behind the desk out to the show floor.

    **How Youll Get It Done**

    Manage show floor billing, time tickets, and payroll on all assigned shows

    Enter labor performed, inventory used, and purchases made into the database

    Check in labor, verify employment eligibility, and manage the hospitality desk; support City Manager on show floor and/or serve as representative of City Manager

    Provide direction and best practices to show floor labor

    Prepare and maintain show files

    Code and process vendor bills

    Process and document workers compensation claims; liaise with all parties throughout each claim

    Make calls for upcoming shows and enter information into the work order system

    Provide support and training in any Nth Degree market

    Serve as a central resource for show labor in the local market(s)

    Other duties as assigned

    **What Youre Bringing with You**

    2+ years similar customer and/or admin support experience; trade show industry familiarity preferred, but not required

    Proficiency in Microsoft Office, databases, and internet research

    Ability to solve problems with a creative, flexible, and resourceful approach

    Solid understanding of basic expense and inventory management concepts

    Excellent interpersonal skills

    Superior attention to detail

    Expert time management and organizational skills with the ability to quickly and gracefully adapt to a rapidly-changing environment

    Ability to work long hours and travel as needed up to 50%

    **What Success Looks Like**

    A high-performing Customer Service Representative sets the example for excellence in administrative processes. Those who partner with this role can depend on the Customer Service Representative to proactively juggle competing priorities and to be a congenial and reliable representative of the team.

    *Nth Degree is an equal opportunity employer committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.*

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

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